While speaking to a large group of people, an audience member asks you a question. What is
the BEST way to show you understand exactly what the person is asking?
A. Maintain eye contact at all times and nod accordingly
B. Restate the key point and ask if your understanding is correct
C. Ask for the person's email and ask if your understanding is correct
D. Smile, thank the audience member, and answer the question as soon as possible - ✔ ✔
D. Smile, thank the audience member, and answer the question as soon as possible
While working as a restaurant cashier, your friends come in to eat dinner. You should
A. tell them you are not allowed to serve them
B. give them a discount on their food order using your employee discount
C. treat them as you would any other customers
D. serve them "free" food - ✔ ✔ C. treat them as you would any other customers
A company has given each of its employees a 3% annual raise. Heather receives a salary of
$27,459. What is her annual raise?
A. $28,273.50
B. $823.50
C. $8,235.00
D. $82.35 - ✔ ✔ B. $823.50
A team must develop a plan to keep a business running after its office building suffered heavy
damages in a recent fire. Joe has good computer skills, Megan is creative and enjoys drawing,
,and Jorge has good mathematics and accounting skills. Which of the following would be the
best use of each team member's skills?
A. Megan does the floor plan, Jorge does the budget, and Joe prepares the presentation
B. All members do 1/3 if each project task
C. Jorge does the floor plan, Megan does the budget, and Joe does the presentation
D. Jorge does most of the project tasks since he has the most experience in mathematics and
accounting - ✔ ✔ A. Megan does the floor plan, Jorge does the budget, and Joe prepares
the presentation
Miley, a healthcare specialist is asked to help other employees' complete work after she has
completed her own work assignment. Miley willingly helps her coworkers. Which personal
characteristic is she demonstrating?
A. cooperation
B. honesty
C. punctuality
D. creativity - ✔ ✔ A. cooperation
Noah is employed at an international company and needs to conduct a meeting with the
managers in other countries. The most cost-effective solution would be to
A. conduct a web-based meeting for all managers
B. set a date and time for all managers to meet at headquarters
C. send a letter summarizing input from all managers
D. create a blog where all personnel can see comments - ✔ ✔ A. conduct a web-based
meeting for all managers
Alice is preparing for a job interview. Her teacher, Mrs. Caty, offers to help her prepare. What
is the BEST way that Ms. Caty can help Alice?
A. Write a strong reference letter to her potential employer
, B. Help make sure Alice gets to the interview on time
C. Assure Alice gets to the interview on time
D. Help Alice practice a mock interview - ✔ ✔ D. Help Alice practice a mock interview
All employees must submit all shipping invoices by 3pm today, Nov. 2, 2017. Packages will be
picked up at 4pm for inventory and shipping. The shipment will leave at 6pm today. What is the
deadline for having all of your items packed and invoiced?
A. 5pm
B. 4pm
C. 5pm
D. 3pm - ✔ ✔ B. 4pm
Alley works in a floral shop. She notices her supervisor in the back making floral
arrangements. The shop is not busy and will be closing in an hour. What should she do?
A. Clean-up and perform closing duties so they can leave work on time.
B. Wait for the supervisor to tell her what to do
C. Ask to leave early since the shop is not busy
D. Go in the back and visit with her supervisor while she works - ✔ ✔ A. Clean-up and
perform closing duties so they can leave work on time.
An elderly woman with a cane is shopping at a busy grocery store and requests a motorized
cart. Morgan explains to her that there are none available. Ten minutes later, as the elderly
woman struggles to shop, a motorized cart becomes available. What should Morgan do in this
situation?
A. Forget the motorized cart. Morgan should help the elder woman shop without a cart.
B. Locate the elderly woman and bring her the motorized cart.
C. Since the customer has already begun her shopping, allow her to finish on her own.
D. Page the elderly woman to return to the customer service desk to pick up a motorized cart -
✔ ✔ B. Locate the elderly woman and bring her the motorized cart.
the BEST way to show you understand exactly what the person is asking?
A. Maintain eye contact at all times and nod accordingly
B. Restate the key point and ask if your understanding is correct
C. Ask for the person's email and ask if your understanding is correct
D. Smile, thank the audience member, and answer the question as soon as possible - ✔ ✔
D. Smile, thank the audience member, and answer the question as soon as possible
While working as a restaurant cashier, your friends come in to eat dinner. You should
A. tell them you are not allowed to serve them
B. give them a discount on their food order using your employee discount
C. treat them as you would any other customers
D. serve them "free" food - ✔ ✔ C. treat them as you would any other customers
A company has given each of its employees a 3% annual raise. Heather receives a salary of
$27,459. What is her annual raise?
A. $28,273.50
B. $823.50
C. $8,235.00
D. $82.35 - ✔ ✔ B. $823.50
A team must develop a plan to keep a business running after its office building suffered heavy
damages in a recent fire. Joe has good computer skills, Megan is creative and enjoys drawing,
,and Jorge has good mathematics and accounting skills. Which of the following would be the
best use of each team member's skills?
A. Megan does the floor plan, Jorge does the budget, and Joe prepares the presentation
B. All members do 1/3 if each project task
C. Jorge does the floor plan, Megan does the budget, and Joe does the presentation
D. Jorge does most of the project tasks since he has the most experience in mathematics and
accounting - ✔ ✔ A. Megan does the floor plan, Jorge does the budget, and Joe prepares
the presentation
Miley, a healthcare specialist is asked to help other employees' complete work after she has
completed her own work assignment. Miley willingly helps her coworkers. Which personal
characteristic is she demonstrating?
A. cooperation
B. honesty
C. punctuality
D. creativity - ✔ ✔ A. cooperation
Noah is employed at an international company and needs to conduct a meeting with the
managers in other countries. The most cost-effective solution would be to
A. conduct a web-based meeting for all managers
B. set a date and time for all managers to meet at headquarters
C. send a letter summarizing input from all managers
D. create a blog where all personnel can see comments - ✔ ✔ A. conduct a web-based
meeting for all managers
Alice is preparing for a job interview. Her teacher, Mrs. Caty, offers to help her prepare. What
is the BEST way that Ms. Caty can help Alice?
A. Write a strong reference letter to her potential employer
, B. Help make sure Alice gets to the interview on time
C. Assure Alice gets to the interview on time
D. Help Alice practice a mock interview - ✔ ✔ D. Help Alice practice a mock interview
All employees must submit all shipping invoices by 3pm today, Nov. 2, 2017. Packages will be
picked up at 4pm for inventory and shipping. The shipment will leave at 6pm today. What is the
deadline for having all of your items packed and invoiced?
A. 5pm
B. 4pm
C. 5pm
D. 3pm - ✔ ✔ B. 4pm
Alley works in a floral shop. She notices her supervisor in the back making floral
arrangements. The shop is not busy and will be closing in an hour. What should she do?
A. Clean-up and perform closing duties so they can leave work on time.
B. Wait for the supervisor to tell her what to do
C. Ask to leave early since the shop is not busy
D. Go in the back and visit with her supervisor while she works - ✔ ✔ A. Clean-up and
perform closing duties so they can leave work on time.
An elderly woman with a cane is shopping at a busy grocery store and requests a motorized
cart. Morgan explains to her that there are none available. Ten minutes later, as the elderly
woman struggles to shop, a motorized cart becomes available. What should Morgan do in this
situation?
A. Forget the motorized cart. Morgan should help the elder woman shop without a cart.
B. Locate the elderly woman and bring her the motorized cart.
C. Since the customer has already begun her shopping, allow her to finish on her own.
D. Page the elderly woman to return to the customer service desk to pick up a motorized cart -
✔ ✔ B. Locate the elderly woman and bring her the motorized cart.
