ADVANCING THE PRACTICE OF PATIENT- AND FAMILY-CENTERED CARE IN HOSPITALS

ADVANCING THE PRACTICE OF PATIENT- AND FAMILY-CENTERED CARE IN HOSPITALS How to Get Started… Institute for Patient- and Family-Centered Care 6917 Arlington Road, Suite 309 Bethesda, MD 20814 (301) 652-0281 2 ADVANCING THE PRACTICE OF PATIENT- AND FAMILY-CENTERED CARE: HOW TO GET STARTED Patient- and family-centered care is an approach to the planning, delivery, and evaluation of health care that is grounded in mutually beneficial partnerships among patients, families, and health care professionals. These partnerships at the clinical, program, and policy levels are essential to assuring the quality and safety of health care. Since 1992, the Institute for Patient- and Family-Centered Care (IPFCC) has provided national and international leadership to advance the understanding and practice of patientand family-centered care. IPFCC promotes change in organizational culture and enhances the quality and safety of health care through its on-site and off-site training and technical assistance; webinars, seminars, and international conferences; development of print and digital guidance resources; information dissemination; research; and policy initiatives. IPFCC serves as a resource to hospital and health system administrative and clinical leaders, program planners, direct service providers, patient experience officers, educators of health care professionals, researchers, facility design professionals, and patient and family leaders. Visit the IPFCC website at for additional resources, tools, schedule of events, information about the Better Together: Partnering with Families campaign, and profiles of organizational change.