Chapter 01
The Management Process Today
True / False Questions
1. Organizations are collections of people who work together and coordinate their actions to
achieve a wide variety of goals or desired future outcomes.
True False
2. The planning, organizing, leading, and controlling of human and other resources to achieve
organizational goals efficiently and effectively is known as management.
True False
3. Organizations are efficient when managers maximize the amount of input resources.
True False
4. The number of students competing for places in business courses is on a constant decline.
True False
5. Managers at all levels and in all departments are responsible for planning, organizing,
leading, and controlling.
True False
6. Identifying and selecting appropriate organizational goals and courses of action help
managers perform the planning task.
True False
7. Planning strategy is clear and easy, especially because planning is done under certainty
when the result is known.
True False
8. The outcome of organizing is the creation of a strategy.
True False
,9. An organization's vision is a short, succinct, and inspiring statement of what the organization
intends to become and the goals it is seeking to achieve.
True False
10. The controlling task helps managers evaluate how well they themselves are performing the
other three tasks of management—planning, organizing, and leading—and take corrective
action.
True False
11. The top-line managers form the base of the managerial hierarchy.
True False
12. The middle managers supervise the supervisors.
True False
13. In contrast to middle managers, top managers are responsible for the performance of specific
departments.
True False
14. The chief executive officer is a company's most senior and important manager, the one all
other top managers report to.
True False
15. Today, the term "chief operating officer" refers to the chief executive officer.
True False
16. Conceptual skills include the general ability to understand, alter, lead, and control the
behavior of other individuals and groups.
True False
17. Human skills can be learned through education and training, as well as be developed through
experience.
True False
18. The array of technical skills managers need is independent of the position they hold in their
organizations.
True False
,19. Departmental skills that create a core competency give an organization a competitive
advantage.
True False
20. Restructuring involves contracting with another company in a low-cost country abroad to have
it perform a work activity the organization previously performed itself.
True False
21. Restructuring results in the loss of jobs.
True False
22. Outsourcing decreases efficiency because it increases operating costs.
True False
23. Companies use their reward systems to promote empowerment.
True False
24. When employees start using information technology (IT), they start losing their autonomy.
True False
25. A self-managed team refers to a group of employees who assume collective responsibility for
organizing, controlling, and supervising their own work activities.
True False
26. Not-for-profit sectors are not affected by global competition.
True False
27. The four building blocks of competitive advantage are superior efficiency, quality, innovation,
and responsiveness to customers.
True False
28. An organization's efficiency decreases when it reduces the quantity of resources it uses to
produce goods or services.
True False
29. Innovation is the process of creating new or improved goods and services that customers
want.
True False
, 30. Innovation takes place when management centralizes control of work activities and creates
an organizational culture that precludes risk taking.
True False
31. Turnaround management is the creation of a new vision for a struggling company based on a
new approach to planning and organizing to make better use of a company's resources and
allow it to survive and prosper.
True False
32. Organizations appoint turnaround CEOs when the organizations become more efficient and
effective.
True False
33. Pressure to increase performance may induce managers to behave unethically.
True False
34. Managers seldom find it difficult to manage the diversity in today's workforce.
True False
Multiple Choice Questions
35. Managers are _____________.
A. collections of people who work together to achieve a wide variety of goals
B. responsible for making the most of an organization's human resources to achieve its goals
C. responsible for planning, befriending, leading, and controlling of human resources to
achieve organizational goals efficiently and effectively
D. responsible for most of an organization's resources
E. typically evaluated in proportion to their success in increasing organizational efficiency but
not always on their success in increasing organizational effectiveness
The Management Process Today
True / False Questions
1. Organizations are collections of people who work together and coordinate their actions to
achieve a wide variety of goals or desired future outcomes.
True False
2. The planning, organizing, leading, and controlling of human and other resources to achieve
organizational goals efficiently and effectively is known as management.
True False
3. Organizations are efficient when managers maximize the amount of input resources.
True False
4. The number of students competing for places in business courses is on a constant decline.
True False
5. Managers at all levels and in all departments are responsible for planning, organizing,
leading, and controlling.
True False
6. Identifying and selecting appropriate organizational goals and courses of action help
managers perform the planning task.
True False
7. Planning strategy is clear and easy, especially because planning is done under certainty
when the result is known.
True False
8. The outcome of organizing is the creation of a strategy.
True False
,9. An organization's vision is a short, succinct, and inspiring statement of what the organization
intends to become and the goals it is seeking to achieve.
True False
10. The controlling task helps managers evaluate how well they themselves are performing the
other three tasks of management—planning, organizing, and leading—and take corrective
action.
True False
11. The top-line managers form the base of the managerial hierarchy.
True False
12. The middle managers supervise the supervisors.
True False
13. In contrast to middle managers, top managers are responsible for the performance of specific
departments.
True False
14. The chief executive officer is a company's most senior and important manager, the one all
other top managers report to.
True False
15. Today, the term "chief operating officer" refers to the chief executive officer.
True False
16. Conceptual skills include the general ability to understand, alter, lead, and control the
behavior of other individuals and groups.
True False
17. Human skills can be learned through education and training, as well as be developed through
experience.
True False
18. The array of technical skills managers need is independent of the position they hold in their
organizations.
True False
,19. Departmental skills that create a core competency give an organization a competitive
advantage.
True False
20. Restructuring involves contracting with another company in a low-cost country abroad to have
it perform a work activity the organization previously performed itself.
True False
21. Restructuring results in the loss of jobs.
True False
22. Outsourcing decreases efficiency because it increases operating costs.
True False
23. Companies use their reward systems to promote empowerment.
True False
24. When employees start using information technology (IT), they start losing their autonomy.
True False
25. A self-managed team refers to a group of employees who assume collective responsibility for
organizing, controlling, and supervising their own work activities.
True False
26. Not-for-profit sectors are not affected by global competition.
True False
27. The four building blocks of competitive advantage are superior efficiency, quality, innovation,
and responsiveness to customers.
True False
28. An organization's efficiency decreases when it reduces the quantity of resources it uses to
produce goods or services.
True False
29. Innovation is the process of creating new or improved goods and services that customers
want.
True False
, 30. Innovation takes place when management centralizes control of work activities and creates
an organizational culture that precludes risk taking.
True False
31. Turnaround management is the creation of a new vision for a struggling company based on a
new approach to planning and organizing to make better use of a company's resources and
allow it to survive and prosper.
True False
32. Organizations appoint turnaround CEOs when the organizations become more efficient and
effective.
True False
33. Pressure to increase performance may induce managers to behave unethically.
True False
34. Managers seldom find it difficult to manage the diversity in today's workforce.
True False
Multiple Choice Questions
35. Managers are _____________.
A. collections of people who work together to achieve a wide variety of goals
B. responsible for making the most of an organization's human resources to achieve its goals
C. responsible for planning, befriending, leading, and controlling of human resources to
achieve organizational goals efficiently and effectively
D. responsible for most of an organization's resources
E. typically evaluated in proportion to their success in increasing organizational efficiency but
not always on their success in increasing organizational effectiveness
