[Supervision Concepts and Practices of Management, Leonard,13e] Test Bank: Your Pathway to A+ Grades

1. Supervisors are middle managers who oversee entry-level employees.
a. True

b. False

ANSWER: False



2. Foreman, team leader, and coach are other designations for working supervisor.
a. True

b. False

ANSWER: True



3. The notion of Frederick Winslow Taylor’s scientific management approach gave rise to the
functional management approach.
a. True

b. False

ANSWER: False



4. The functional management approach focuses on determining the most efficient ways to
increase output and productivity.
a. True

b. False

ANSWER: False



5. A key component of Frederick Winslow Taylor's scientific management theory was the belief
that managers should plan what, where, and how employees should produce a product.
a. True

b. False

ANSWER: True



6. Henri Fayol identified planning, organizing, commanding, coordinating, and controlling as

,critical to managerial effectiveness.
a. True

b. False

ANSWER: True



7. The managerial function of controlling consists mainly of directing subordinates' actions.
a. True

b. False

ANSWER: False



8. The fact that people will perform differently when being observed is known as the Hawthorne
effect.
a. True

b. False

ANSWER: True



9. The Hawthorne studies concluded that workers perform differently than they normally did
because the researchers were observing them.
a. True

b. False

ANSWER: True



10. Quantitative/system approaches are frequently found in large organizations where sales costs
and production data are analyzed using computer technology.
a. True

b. False

ANSWER: True



11. The term diversity refers to the cultural, ethnic, gender, age, educational, racial, and lifestyle

,differences of employees.
a. True

b. False

ANSWER: True



12. Despite the rather low birthrate in recent decades, both the population and the workforce will
continue to grow.
a. True

b. False

ANSWER: True



13. Both the labor force and the population are getting younger.
a. True

b. False

ANSWER: False



14. Compared to their parents, generation Xers require less leisure time and have far more
concern about staying with companies for long periods of time.
a. True

b. False

ANSWER: False



15. One of the most dramatic changes that has occurred in the past several decades has been the
increase in the number and percentage of women in the workforce.
a. True

b. False

ANSWER: True



16. Flextime allows employees to choose their work schedules within certain limits, for example,

, instead of working 9-to-5 an employee might elect to work from 8-to-4 instead.
a. True

b. False

ANSWER: True



17. Martina is employed by a company that allows her to work from an office in her home; she
stays in touch with her employer primarily by e-mail. Martina is taking advantage of the
administrative policy known as flextime.
a. True

b. False

ANSWER: False



18. The invisible barrier that limits the advancement of women and minorities is known as the
glass wall.
a. True

b. False

ANSWER: False



19. As the number of service industry jobs has fallen in the U.S. in recent years, the number of
manufacturing jobs has risen.
a. True

b. False

ANSWER: False



20. An organization that seeks to obtain a competitive advantage can do so by hiring qualified
people, training those people, and appropriately using those people’s skills.
a. True

b. False

ANSWER: True