Lussier and Hendon, Fundamentals of Human Resource Management, 1e Instructor Resource Chapter 9: Employee Rights and Labor Relations Test Bank

Lussier and Hendon, Fundamentals of Human Resource Management, 1e Instructor Resource Chapter 9: Employee Rights and Labor Relations Test Bank Multiple Choice 1. __________is faith in the character and actions of another. A. Just Cause B. Communication C. Coaching D. Trust E. Discipline Ans: D Learning Objective: 9-1 Cognitive Domain: Knowledge Answer Location: Trust and Communication Question Type: MC 2. __________ is the process of transmitting information and meaning. A. Communication B. Grievance C. Just Cause D. Coaching E. Collective Bargaining Ans: A Learning Objective: 9-1 Cognitive Domain: Knowledge Answer Location: Trust and Communication Question Type: MC 3. Will has been very meticulous in managing his employees. They have come to believe that he will do exactly what he says he will when he interacts with them. This is the concept of ____. A. Sincerity B. Trust C. Purpose D. Assurance E. Desire Ans: B Learning Objective: 9-1 Cognitive Domain: Application Answer Location: Trust and Communication Question Type: MC 4. A feeling of well-being and acceptance of your own place in the organization is: A. Productivity B. Enthusiasm C. Job growth D. Job satisfaction E. Turnover rate Ans: D Learning Objective: 9-2 Cognitive Domain: Knowledge Answer Location: Job Satisfaction