Level 3 Health & Social Care Unit 2 Working in Health & Social Care

6C's - Communication is central to the caring relationship, particularly the ability to listen carefully to service users. The motto to guide practice should be 'no decision about me without me'. Courage to always do the right thing for service users and to speak up when there are concerns, particularly about poor practice. Compassion for service users and their carers must be based on empathy, respect and dignity. Care is at the heart and core of the health and care professions, ensuring that the care provided is right for the client throughout their life span. Competence means ensuring that staff are able to understand their service users' needs, and have the up-to-date expertise and knowledge to deliver effective care and support. Commitment means that this vision for service users can be realised, and the needs of service users consistently met. A disabling environment - this describes a situation where appropriate adaptions and services are not in place to support people with impairments.