AMCA MA PHLEB EKG ACTUAL EXAM
QUESTIONS AND CORRECT
DETAILED ANSWERS (VERIFIED
ANSWERS)
What is the name of the national health insurance plan for
Americans aged 65 and older? -
correct answer ✅Medicare
What does practicing good daily hygiene and dressing appropriately
show to an employer? -
correct answer ✅Professionalism
What attire is acceptable for clinical medical assistant? -
correct answer ✅Clean scrubs and comfortable shoes
To create a successful team in the office, which of the following is
essential? -
correct answer ✅Clarify the roles of team members
Which behavior is an example of integrity? -
correct answer ✅Acknowledging one's mistakes
,AMCA MA PHLEB EKG ACTUAL EXAM
QUESTIONS AND CORRECT
DETAILED ANSWERS (VERIFIED
ANSWERS)
Which of the following equates to accepting responsibility for
personal decisions, choice an actions in the healthcare workplace? -
correct answer ✅Accountability
The invoice for the monthly rent of the building where the medical
office is located, is typically handled by which department? -
correct answer ✅Accounts payable
When a patient arrived at the clinic, a clinical medical assistant
checked them in without looking up. After the visit, the patient left
a negative review of the clinic on social media. What should be
done to prevent similar incidents in the future? -
correct answer ✅Smiling and giving the patient eye contact.
A clinical medical assistant is working with a patient over their bill.
The patient begins to get visibly upset and begins to yell in front of
the other patients. What should the clinical medical assistant do
first? -
correct answer ✅Invite the patient to join them in a room away
from the other patients
, AMCA MA PHLEB EKG ACTUAL EXAM
QUESTIONS AND CORRECT
DETAILED ANSWERS (VERIFIED
ANSWERS)
Clinical medical assistant is screening a patient who has trouble
with hearing. What should the clinical medical assistant do? -
correct answer ✅Use hand gestures while speaking to the patient.
A patient is newly diagnosed with a terminal disease and appears
distraught. Which response from a clinical medical assistant would
convey empathy? -
correct answer ✅Quietly listening to the patient's concerns.
Clinical medical assistants should answer the phone within how
many rings? -
correct answer ✅3
A physician has asked a clinical medical assistant to type a formal
business letter for them Which closing would be INCORRECT? -
correct answer ✅Best of luck
The following list of best practices applies to which type of business
communication? -
correct answer ✅Identify yourself .
QUESTIONS AND CORRECT
DETAILED ANSWERS (VERIFIED
ANSWERS)
What is the name of the national health insurance plan for
Americans aged 65 and older? -
correct answer ✅Medicare
What does practicing good daily hygiene and dressing appropriately
show to an employer? -
correct answer ✅Professionalism
What attire is acceptable for clinical medical assistant? -
correct answer ✅Clean scrubs and comfortable shoes
To create a successful team in the office, which of the following is
essential? -
correct answer ✅Clarify the roles of team members
Which behavior is an example of integrity? -
correct answer ✅Acknowledging one's mistakes
,AMCA MA PHLEB EKG ACTUAL EXAM
QUESTIONS AND CORRECT
DETAILED ANSWERS (VERIFIED
ANSWERS)
Which of the following equates to accepting responsibility for
personal decisions, choice an actions in the healthcare workplace? -
correct answer ✅Accountability
The invoice for the monthly rent of the building where the medical
office is located, is typically handled by which department? -
correct answer ✅Accounts payable
When a patient arrived at the clinic, a clinical medical assistant
checked them in without looking up. After the visit, the patient left
a negative review of the clinic on social media. What should be
done to prevent similar incidents in the future? -
correct answer ✅Smiling and giving the patient eye contact.
A clinical medical assistant is working with a patient over their bill.
The patient begins to get visibly upset and begins to yell in front of
the other patients. What should the clinical medical assistant do
first? -
correct answer ✅Invite the patient to join them in a room away
from the other patients
, AMCA MA PHLEB EKG ACTUAL EXAM
QUESTIONS AND CORRECT
DETAILED ANSWERS (VERIFIED
ANSWERS)
Clinical medical assistant is screening a patient who has trouble
with hearing. What should the clinical medical assistant do? -
correct answer ✅Use hand gestures while speaking to the patient.
A patient is newly diagnosed with a terminal disease and appears
distraught. Which response from a clinical medical assistant would
convey empathy? -
correct answer ✅Quietly listening to the patient's concerns.
Clinical medical assistants should answer the phone within how
many rings? -
correct answer ✅3
A physician has asked a clinical medical assistant to type a formal
business letter for them Which closing would be INCORRECT? -
correct answer ✅Best of luck
The following list of best practices applies to which type of business
communication? -
correct answer ✅Identify yourself .
