WGU C720 (Operations and Supply Chain
Management) – EXAM STUDY GUIDE
2026/2027 COMPLETE QUESTIONS WITH
VERIFIED CORRECT ANSWERS || 100%
GUARANTEED PASS
Operations - ANSWER The process used to acquire inputs, such as people, capital, and
material, and transform them into outputs, such as products and services.
Operations Manager - ANSWER They allocate resources.
Capital - ANSWER Facilities and equipment
Competitive Advantage - ANSWER Developing capabilities that customers value, can be
sustained over the long-term, and competitors find difficult to replicate.
Inseparability - ANSWER The process of separating production from consumption; cannot be
done for services because they are produced and consumed simultaneously.
Technology - ANSWER The application of knowledge, tools, processes, and procedures to
solve problems.
,Product Design - ANSWER The characteristics, features, and performance of the product;
how the product functions; does not fundamentally change the product. Example: changing
Coca-Cola's beverage containers from glass to aluminum.
Product Technology - ANSWER The application of knowledge to improve the product.
Process - ANSWER How to accomplish a task.
Process Design - ANSWER How a product is made; can fundamentally alter the nature of the
product. Example: changing the taste of Coca-Cola.
Process Technology - ANSWER The application of knowledge to improve a process.
Cross-Functionality - ANSWER When individuals with different expertise work towards a
common goal; this is an essential business process.
Concurrent Engineering - ANSWER Completing product design and process design
simultaneously.
Functional Areas - ANSWER Subsystems within an organization, such as marketing, finance,
and accounting, that are linked together by a common organizational goal.
Strategy - ANSWER Consists of the organizational goals and the methods of implementing
the goals; every element of the SWOT analysis should be considered when developing
strategies.
Key Policies - ANSWER Main goals of an organization.
,Organizational Structure - ANSWER The formal relationships among different functional
areas that aids in communication.
Relative Advantage - ANSWER Where one entity has an advantage over another; will often
trade their specialized products for those that they do not produce; companies with a relative
advantage are able to produce products at a lower cost than their competitors.
North American Free Trade Agreement (NAFTA) - ANSWER A free trade agreement between
the United State, Mexico, and Canada to reduce tariffs and other trade restrictions.
General Agreement on Tariffs and Trade (GATT) - ANSWER A trade agreement designed to
reduce tariffs and other trade restrictions.
Sustainability - ANSWER Balancing the interconnected obligations to economic viability,
society, and the environment (the triple bottom line).
What is the percentage of businesses that operate within the service sector? - ANSWER 88
percent
Supporting Goods - ANSWER Supplies and equipment that aid in the development of
products and services.
Market Share - ANSWER The percentage of sales in a particular market.
VIRAL - ANSWER Value, Inimitable, rare, aptitude, and lifespan.
SWOT Analysis - ANSWER Analyzing the internal (strengths and weaknesses) and external
(opportunities and threats) environments.
, Requirements for developing competitive advantage - ANSWER SWOT, business process,
competitive capabilities, and customer requirements.
Learning Curve - ANSWER Continuously improving a product to make it better and cheaper.
Synergy - ANSWER Teamwork where the whole is greater than the sum of its parts.
Key Processes - ANSWER Strategy development, product development, system
development, and order fulfillment.
System - ANSWER The process of producing goods and system.
Matching - ANSWER Matching strengths to opportunities.
Converting - ANSWER Converting weaknesses or threats into strengths or opportunities.
Productivity - ANSWER Output / Input; the goal is achieving more output given the amount
of inputs, thus saving money and reducing production costs.
The First Revolution - ANSWER Starting in the late 1800s, increases in manufacturing
productivity reduced the need for physical labor and enabled a shift towards service-based jobs.
The Second Revolution - ANSWER Productivity and efficiency improvements in
manufacturing freed resources for the rapid expansion of the service industry.
Management) – EXAM STUDY GUIDE
2026/2027 COMPLETE QUESTIONS WITH
VERIFIED CORRECT ANSWERS || 100%
GUARANTEED PASS
Operations - ANSWER The process used to acquire inputs, such as people, capital, and
material, and transform them into outputs, such as products and services.
Operations Manager - ANSWER They allocate resources.
Capital - ANSWER Facilities and equipment
Competitive Advantage - ANSWER Developing capabilities that customers value, can be
sustained over the long-term, and competitors find difficult to replicate.
Inseparability - ANSWER The process of separating production from consumption; cannot be
done for services because they are produced and consumed simultaneously.
Technology - ANSWER The application of knowledge, tools, processes, and procedures to
solve problems.
,Product Design - ANSWER The characteristics, features, and performance of the product;
how the product functions; does not fundamentally change the product. Example: changing
Coca-Cola's beverage containers from glass to aluminum.
Product Technology - ANSWER The application of knowledge to improve the product.
Process - ANSWER How to accomplish a task.
Process Design - ANSWER How a product is made; can fundamentally alter the nature of the
product. Example: changing the taste of Coca-Cola.
Process Technology - ANSWER The application of knowledge to improve a process.
Cross-Functionality - ANSWER When individuals with different expertise work towards a
common goal; this is an essential business process.
Concurrent Engineering - ANSWER Completing product design and process design
simultaneously.
Functional Areas - ANSWER Subsystems within an organization, such as marketing, finance,
and accounting, that are linked together by a common organizational goal.
Strategy - ANSWER Consists of the organizational goals and the methods of implementing
the goals; every element of the SWOT analysis should be considered when developing
strategies.
Key Policies - ANSWER Main goals of an organization.
,Organizational Structure - ANSWER The formal relationships among different functional
areas that aids in communication.
Relative Advantage - ANSWER Where one entity has an advantage over another; will often
trade their specialized products for those that they do not produce; companies with a relative
advantage are able to produce products at a lower cost than their competitors.
North American Free Trade Agreement (NAFTA) - ANSWER A free trade agreement between
the United State, Mexico, and Canada to reduce tariffs and other trade restrictions.
General Agreement on Tariffs and Trade (GATT) - ANSWER A trade agreement designed to
reduce tariffs and other trade restrictions.
Sustainability - ANSWER Balancing the interconnected obligations to economic viability,
society, and the environment (the triple bottom line).
What is the percentage of businesses that operate within the service sector? - ANSWER 88
percent
Supporting Goods - ANSWER Supplies and equipment that aid in the development of
products and services.
Market Share - ANSWER The percentage of sales in a particular market.
VIRAL - ANSWER Value, Inimitable, rare, aptitude, and lifespan.
SWOT Analysis - ANSWER Analyzing the internal (strengths and weaknesses) and external
(opportunities and threats) environments.
, Requirements for developing competitive advantage - ANSWER SWOT, business process,
competitive capabilities, and customer requirements.
Learning Curve - ANSWER Continuously improving a product to make it better and cheaper.
Synergy - ANSWER Teamwork where the whole is greater than the sum of its parts.
Key Processes - ANSWER Strategy development, product development, system
development, and order fulfillment.
System - ANSWER The process of producing goods and system.
Matching - ANSWER Matching strengths to opportunities.
Converting - ANSWER Converting weaknesses or threats into strengths or opportunities.
Productivity - ANSWER Output / Input; the goal is achieving more output given the amount
of inputs, thus saving money and reducing production costs.
The First Revolution - ANSWER Starting in the late 1800s, increases in manufacturing
productivity reduced the need for physical labor and enabled a shift towards service-based jobs.
The Second Revolution - ANSWER Productivity and efficiency improvements in
manufacturing freed resources for the rapid expansion of the service industry.
