Page 1 of 16
WGU C208 Change Management and Innovation
pre-assessment TEST 2026-2027 COMPLETE
QUESTIONS AND VERIFIED SOLUTIONS LATEST
UPDATE THIS YEAR
QUESTION: The head of human resources of a large company is considering changes to the
employee benefits program but is unsure how the employees will respond to these changes
Which type of change model should this person employ? - ANSWER-Descriptive
QUESTION: Which two statements characterize low end disruption - ANSWER-it is an innovation
that is good enough
it evolves over time into a product with more features
QUESTION: Which approaches would be appropriate for communicating change initiatives?
Choose 2 answers - ANSWER-Addressing concerns raised by the prospect change
Explaining why the change is needed
QUESTION: What is essential for a leader to communicate when undertaking organizational
change? - ANSWER-a consistent vision of the end result of the change
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QUESTION: how should training be viewed during organizational change - ANSWER-as a
worthwhile investment in a successful transition
QUESTION: How can a leader connect with employees to help sustain organizational change? -
ANSWER-offering positive feedback
QUESTION: Which approach is proven and effective in using reinforcements to sustain change?
- ANSWER-Repeating the messages of vision, process, and goals through a variety of channels
QUESTION: What is a common cause for the failure of organizational change - ANSWER-unclear
goals
QUESTION: Which role does creative tension play in organizational change according to Peter
Senge? - ANSWER-It drives people to bring reality in line with their vision
Q; Which three individuals within an organization could play the role of change agent -
ANSWER-ceo
, Page 3 of 16
consultant
employee
QUESTION: Which of the eight steps described by Kotter is the first step a change leader takes
when implementing a change - ANSWER-Establishing a sense of urgency
QUESTION: Place the stages of Everett Roger's Diffusion of Innovation model in order from 1
(earliest stage) to 5 (latest stage) - ANSWER-knowledge
persuasion
decision
implementation
confirmation
QUESTION: which emotion is prevalent among almost all employees during the process of
organizational change? - ANSWER-Stress
WGU C208 Change Management and Innovation
pre-assessment TEST 2026-2027 COMPLETE
QUESTIONS AND VERIFIED SOLUTIONS LATEST
UPDATE THIS YEAR
QUESTION: The head of human resources of a large company is considering changes to the
employee benefits program but is unsure how the employees will respond to these changes
Which type of change model should this person employ? - ANSWER-Descriptive
QUESTION: Which two statements characterize low end disruption - ANSWER-it is an innovation
that is good enough
it evolves over time into a product with more features
QUESTION: Which approaches would be appropriate for communicating change initiatives?
Choose 2 answers - ANSWER-Addressing concerns raised by the prospect change
Explaining why the change is needed
QUESTION: What is essential for a leader to communicate when undertaking organizational
change? - ANSWER-a consistent vision of the end result of the change
,Page 2 of 16
QUESTION: how should training be viewed during organizational change - ANSWER-as a
worthwhile investment in a successful transition
QUESTION: How can a leader connect with employees to help sustain organizational change? -
ANSWER-offering positive feedback
QUESTION: Which approach is proven and effective in using reinforcements to sustain change?
- ANSWER-Repeating the messages of vision, process, and goals through a variety of channels
QUESTION: What is a common cause for the failure of organizational change - ANSWER-unclear
goals
QUESTION: Which role does creative tension play in organizational change according to Peter
Senge? - ANSWER-It drives people to bring reality in line with their vision
Q; Which three individuals within an organization could play the role of change agent -
ANSWER-ceo
, Page 3 of 16
consultant
employee
QUESTION: Which of the eight steps described by Kotter is the first step a change leader takes
when implementing a change - ANSWER-Establishing a sense of urgency
QUESTION: Place the stages of Everett Roger's Diffusion of Innovation model in order from 1
(earliest stage) to 5 (latest stage) - ANSWER-knowledge
persuasion
decision
implementation
confirmation
QUESTION: which emotion is prevalent among almost all employees during the process of
organizational change? - ANSWER-Stress
