C208 WGU Change Management and Innovation ACTUAL EXAM ALL QUESTIONS AND CORRECT ANSWERS LATEST UPDATE THIS YEAR

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C208 WGU Change Management and Innovation
ACTUAL EXAM ALL QUESTIONS AND CORRECT
ANSWERS LATEST UPDATE THIS YEAR


QUESTION: Two weeks after announcing a major organizational change, the CEO calls a

companywide...change initiative and takes questions from employee about their concerns. The

CEO announces.... declares, "we can be confident that this change is a done deal!" Which action

has this leader taken that could hinder sustaining the organizational change - ANSWER-

Declaring victory too quick




QUESTION: Which two tools should a leader employ to sustain change through reinforcement?

Choose 2 answers - ANSWER-Repetition & Communication




QUESTION: What is one common calls for the failure of organizational change? - ANSWER-Lack

of clarity vision




QUESTION: According to Peter Senge's Systems thinking model, what can contribute to an

organizational... - ANSWER-Response to urgent problem is valued over critical examination of

organizational...


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QUESTION: Which psychological need is satisfy one employees are encouraged to provide -

ANSWER-The need for approval




QUESTION: Which scenario describes an example of passive resistance to attempt at

organization... - ANSWER-A Manager avoids employee resistance




QUESTION: How can leaders effectively address resistance to change? - ANSWER-By being

honest with employees




QUESTION: According to Black and Gregersen, how are mental maps develop? - ANSWER-

Through experience and preconceptions




QUESTION: Which procedure is one of Blacks and Gregerson's strategies for overcoming

barriers to change? - ANSWER-Providing employees with clear steps for implementing change




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QUESTION: How can leaders effectively handle employees who reveals strong resistance to

change? - ANSWER-By addressing employees concerns in a blanket email to address individual

resistance




QUESTION: Which institutional characteristic maybe especially likely to cause resistance to

change initiative in the.... - ANSWER-High value placed on tradition




QUESTION: Case study: the leaders of a research and development team at a pharmaceutical

company informs his team that management has made a change in their plans. - ANSWER-

Acknowledge the teams concerns




Q; Place the following action in chronological order oh what leaders do you initiate... Select

your answer from the pull-down list (first-fourth) - ANSWER-1. Clarify disconfirming data


2. Assemble a change team


3. Design and manage change experiments


4. Reinforce




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QUESTION: A leader is developing a plan in response to changing market conditions. Which

stage of Kotter's eight-step change motto is the leader representing? - ANSWER-Create a vision




QUESTION: Which change model has been criticized for not providing a sequence of actions for

an... - ANSWER-McKinsey's 7S model




QUESTION: A manager is asked to manage a major organizational change with little Advanced

placement.... manage this change.


Which change management model would be appropriate for the manager to use? - ANSWER-

Cisco change roadmap




QUESTION: Which product best exemplify a new market disruption? - ANSWER-Cell phones




QUESTION: Which two aspects are important in communicating the change process? -

ANSWER-Repetition & Listening




QUESTION: Which goal can a leader accomplish through effective communication about a

change initiative? - ANSWER-Reduce Resistance


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