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WGU Change Management and Innovation - C208
pre-assessment ACTUAL EXAM ALL QUESTIONS
AND CORRECT ANSWERS LATEST UPDATE THIS
YEAR
WGU Change Management and Innovation – C208 Pre-Assessment
FINAL EXAMINATION
Academic Year: 2026–2027
Exam Title: Change Management and Innovation – Pre-Assessment (C208)
Edition: Latest Update This Year
Content: All Questions with Verified Correct Answers
EXAMINATION INSTRUCTIONS
This examination evaluates knowledge and competency in leading and managing organizational
change, including: change agent roles, models of change, communication strategies, employee
engagement, overcoming resistance, and sustaining innovation.
Each question has one or more correct answers.
Rationales are based on WGU course materials, Kotter’s 8-step change model, Everett Rogers’
Diffusion of Innovation, and evidence-based organizational change principles.
EXAM COVERAGE
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, Page 2 of 23
• Roles of change agents in organizations
• Change models: descriptive vs prescriptive
• Kotter’s 8-step change process
• Diffusion of innovation (Everett Rogers)
• Disruptive innovation
• Communication and training during change
• Sustaining change and reinforcement strategies
• Overcoming resistance to change
• Employee emotions and mental models during change
EXAM QUESTIONS
Question 1
Which three individuals within an organization could play the role of a change agent?
A) CEO
B) Consultant
C) Employee
D) Board Member
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Correct Answer:
A) CEO
B) Consultant
C) Employee
Rationale:
Change agents can exist at any level of the organization. CEOs provide top-level sponsorship,
consultants offer expertise, and employees drive grassroots implementation.
Question 2
Which of the eight steps described by Kotter is the first step a change leader takes when
implementing a change?
A) Forming a powerful coalition
B) Establishing a sense of urgency
C) Communicating the vision
D) Consolidating gains
Correct Answer:
B) Establishing a sense of urgency
Rationale:
Creating a sense of urgency motivates employees to accept change and lays the foundation for
successful implementation.
3
WGU Change Management and Innovation - C208
pre-assessment ACTUAL EXAM ALL QUESTIONS
AND CORRECT ANSWERS LATEST UPDATE THIS
YEAR
WGU Change Management and Innovation – C208 Pre-Assessment
FINAL EXAMINATION
Academic Year: 2026–2027
Exam Title: Change Management and Innovation – Pre-Assessment (C208)
Edition: Latest Update This Year
Content: All Questions with Verified Correct Answers
EXAMINATION INSTRUCTIONS
This examination evaluates knowledge and competency in leading and managing organizational
change, including: change agent roles, models of change, communication strategies, employee
engagement, overcoming resistance, and sustaining innovation.
Each question has one or more correct answers.
Rationales are based on WGU course materials, Kotter’s 8-step change model, Everett Rogers’
Diffusion of Innovation, and evidence-based organizational change principles.
EXAM COVERAGE
1
, Page 2 of 23
• Roles of change agents in organizations
• Change models: descriptive vs prescriptive
• Kotter’s 8-step change process
• Diffusion of innovation (Everett Rogers)
• Disruptive innovation
• Communication and training during change
• Sustaining change and reinforcement strategies
• Overcoming resistance to change
• Employee emotions and mental models during change
EXAM QUESTIONS
Question 1
Which three individuals within an organization could play the role of a change agent?
A) CEO
B) Consultant
C) Employee
D) Board Member
2
, Page 3 of 23
Correct Answer:
A) CEO
B) Consultant
C) Employee
Rationale:
Change agents can exist at any level of the organization. CEOs provide top-level sponsorship,
consultants offer expertise, and employees drive grassroots implementation.
Question 2
Which of the eight steps described by Kotter is the first step a change leader takes when
implementing a change?
A) Forming a powerful coalition
B) Establishing a sense of urgency
C) Communicating the vision
D) Consolidating gains
Correct Answer:
B) Establishing a sense of urgency
Rationale:
Creating a sense of urgency motivates employees to accept change and lays the foundation for
successful implementation.
3
