Certified Medical Administrative Assistant
MA053 Exam Questions with Correct Answers
2026 Rated A+
Medical Assistant Duties & Responsibilities - CORRECT ANSWER -Telephone coverage,
scheduling, maintenance of medical records, management of all correspondences
Qualities of a Medical Assistant - CORRECT ANSWER -Dependability, courtesy, initiative,
interpersonal skills
Medical Profession Liability - CORRECT ANSWER -The physician-patient relationship is an
implied contract in which the physician is expected to assess & treat the pt with the same amount
of knowledge, skill, & judgement as another physician under the same circumstances.
Rules that must be followed under physician-patient relationship - CORRECT ANSWER -
1.Patient is expected to compensate the physician for all services provided
2. The patient is expected to adhere to any directions/guidance provided by the physician
3. If the physician terminates the contract, the pt must be provided with advance notice of these
intentions as well as given enough time to seek the services of another physician.
Consent To Treat - CORRECT ANSWER -Once the physician-patient relationship has been
entered, the physician must have consent to treat the patient. In most cases, the patient's implied
consent is apparent through their action of seeking the services of the physician. In certain
situations, the patient's informed consent is necessary, in a written form that states their
understanding of the prescribed treatment as well as its risks.
Good Samaritan Act - CORRECT ANSWER -States that a volunteer is not held liable for any
civil damages that may occur as a result of their efforts to provide emergency care.
,Patient's Bill of Rights - CORRECT ANSWER -Developed to ensure the fairness and
effectiveness of the healthcare system, as well as to encourage people to take an interest in the
improvement of their health.
-8 sections
-Patient is provided with a copy on first visit, or it is visibly posted within the facility.
HIPPA Patient Privacy Rule - CORRECT ANSWER -Establishes regulations for the use &
disclosure of PHI and mandates that all patients be provided a copy of privacy polices when
treated in a doctor's office or when admitted to any HCF (health care facility).
Vocabulary - CORRECT ANSWER -1. Abandonment: The discontinuation of medical care
without proper notice.
2. Arbitration: The usage of an impartial third party for the hearing and determination of a
dispute.
3. Battery: The unlawful use of force or violence.
4. Negligence: The failure to provide the necessary care that is required.
Statutes: Laws enacted by the legislative branch of a government.
Phone Etiquette: Steps to ensure proper phone etiquette - CORRECT ANSWER -1. Answer
promptly & kindly
2. Properly speak into phone
3. Give caller undivided attention
4. Speak clearly & distinctly
5. Be courteous
6. Ask permission before placing on hold if necessary.
7. Never get upset at an angry caller; remain calm & composed.
Verbal & Nonverbal Communication - CORRECT ANSWER -Verbal: The use of words spoken;
sounds, words, speaking, & language
Nonverbal: Eye contact, body language, facial expressions, symbolic expressions.
,Appointments: Considerations when selecting an appointment book - CORRECT ANSWER -
Size in consideration of desk space available, accommodation of # of appointments made,
comfort for writing, space for details necessary.
Usage of Matrix - CORRECT ANSWER -Times physician is not available, hospital rounds,
meetings, days off, holidays, breaks for meals.
Types of Scheduling: Wave Scheduling - CORRECT ANSWER -Usually see 4 patients an hour.
All are scheduled for the top of the hour, and are seen in order of their arrival.
Modified Wave - CORRECT ANSWER -In 1 hour time frame; two patients are given own
specific time, and two are told to arrive at the same time (e.g., 10:30)
Double Booking - CORRECT ANSWER -2 or more patients scheduled with the same physician
at the same time, overbooking. Not good schedule planning; causes many delays.
Scheduling New Patients - CORRECT ANSWER -1. Obtain and verify general information
2. Gather appropriate information regarding a patient referral (if applicable)
3. Determine patient's cc (chief complaint).
4. Make patient aware of various dates & times available to be seen.
5. Enter appropriate time for appointment.
6. Determine financial arrangements (insurance, cash, etc.).
7. Provide directions as needed.
8. Verify information and appointment time/date.
Scheduling Conflicts - CORRECT ANSWER -1.Late patients: Advise to arrive 30 minutes prior
to appointment time.
2.Emergency Calls: Arrangements made to be seen same day if available
, 3.Cancelled Appointments: Remove original time, schedule new appointment.
4.Unscheduled Patients: Accommodate as best as possible, ensure patient that making
appointment is the best way to ensure care.
5.Failed appointments: Notate in patient's chart and appointment book, and attempt to
reschedule.
6.Delayed patient wait time: Explain reason (without giving too much detail) and provide patient
with the option to reschedule if desired by the patient.
Types of Mail - CORRECT ANSWER -1. Express Mail: available 365 days per year, for items
up to 70lbs in weight, and up to 108" in height.
2. First Class Mail: letters, postal cards, postcards, and business reply mail
3. Priority Mail: First Class mail weighing more than 13oz.
4. Certified Mail: proof of delivery
5. Bulk Mailing: mailing large volumes of information which is presorted by zipcode.
Health Insurance: Verification of Insurance Benefits - CORRECT ANSWER -1. Identify type of
insurance or managed care plan.
2. Make copies of card; front and back.
3. Call carrier to verify services and benefits.
4. Record this information in medical record and VOB (verification of benefits) form.
5. Provide patient with form listing requirements and restrictions of plan, and have them read and
sign the form.
6. Collect deductible/co-payment if applicable.
Types of Health Insurance - CORRECT ANSWER -1. Individual Policies: Usually ineligible to
receive government paln; high premiums and limited benefits.
2. Group Policies: Provides coverage for employees under a single contract. This type of
coverage is characterized by greater benefits, and low premiums.
3. Government Plans: Available to large groups of people who meet specific eligibility criteria.
TRICARE, Medicare, Medicaid, and Worker's Compensation are examples.
MA053 Exam Questions with Correct Answers
2026 Rated A+
Medical Assistant Duties & Responsibilities - CORRECT ANSWER -Telephone coverage,
scheduling, maintenance of medical records, management of all correspondences
Qualities of a Medical Assistant - CORRECT ANSWER -Dependability, courtesy, initiative,
interpersonal skills
Medical Profession Liability - CORRECT ANSWER -The physician-patient relationship is an
implied contract in which the physician is expected to assess & treat the pt with the same amount
of knowledge, skill, & judgement as another physician under the same circumstances.
Rules that must be followed under physician-patient relationship - CORRECT ANSWER -
1.Patient is expected to compensate the physician for all services provided
2. The patient is expected to adhere to any directions/guidance provided by the physician
3. If the physician terminates the contract, the pt must be provided with advance notice of these
intentions as well as given enough time to seek the services of another physician.
Consent To Treat - CORRECT ANSWER -Once the physician-patient relationship has been
entered, the physician must have consent to treat the patient. In most cases, the patient's implied
consent is apparent through their action of seeking the services of the physician. In certain
situations, the patient's informed consent is necessary, in a written form that states their
understanding of the prescribed treatment as well as its risks.
Good Samaritan Act - CORRECT ANSWER -States that a volunteer is not held liable for any
civil damages that may occur as a result of their efforts to provide emergency care.
,Patient's Bill of Rights - CORRECT ANSWER -Developed to ensure the fairness and
effectiveness of the healthcare system, as well as to encourage people to take an interest in the
improvement of their health.
-8 sections
-Patient is provided with a copy on first visit, or it is visibly posted within the facility.
HIPPA Patient Privacy Rule - CORRECT ANSWER -Establishes regulations for the use &
disclosure of PHI and mandates that all patients be provided a copy of privacy polices when
treated in a doctor's office or when admitted to any HCF (health care facility).
Vocabulary - CORRECT ANSWER -1. Abandonment: The discontinuation of medical care
without proper notice.
2. Arbitration: The usage of an impartial third party for the hearing and determination of a
dispute.
3. Battery: The unlawful use of force or violence.
4. Negligence: The failure to provide the necessary care that is required.
Statutes: Laws enacted by the legislative branch of a government.
Phone Etiquette: Steps to ensure proper phone etiquette - CORRECT ANSWER -1. Answer
promptly & kindly
2. Properly speak into phone
3. Give caller undivided attention
4. Speak clearly & distinctly
5. Be courteous
6. Ask permission before placing on hold if necessary.
7. Never get upset at an angry caller; remain calm & composed.
Verbal & Nonverbal Communication - CORRECT ANSWER -Verbal: The use of words spoken;
sounds, words, speaking, & language
Nonverbal: Eye contact, body language, facial expressions, symbolic expressions.
,Appointments: Considerations when selecting an appointment book - CORRECT ANSWER -
Size in consideration of desk space available, accommodation of # of appointments made,
comfort for writing, space for details necessary.
Usage of Matrix - CORRECT ANSWER -Times physician is not available, hospital rounds,
meetings, days off, holidays, breaks for meals.
Types of Scheduling: Wave Scheduling - CORRECT ANSWER -Usually see 4 patients an hour.
All are scheduled for the top of the hour, and are seen in order of their arrival.
Modified Wave - CORRECT ANSWER -In 1 hour time frame; two patients are given own
specific time, and two are told to arrive at the same time (e.g., 10:30)
Double Booking - CORRECT ANSWER -2 or more patients scheduled with the same physician
at the same time, overbooking. Not good schedule planning; causes many delays.
Scheduling New Patients - CORRECT ANSWER -1. Obtain and verify general information
2. Gather appropriate information regarding a patient referral (if applicable)
3. Determine patient's cc (chief complaint).
4. Make patient aware of various dates & times available to be seen.
5. Enter appropriate time for appointment.
6. Determine financial arrangements (insurance, cash, etc.).
7. Provide directions as needed.
8. Verify information and appointment time/date.
Scheduling Conflicts - CORRECT ANSWER -1.Late patients: Advise to arrive 30 minutes prior
to appointment time.
2.Emergency Calls: Arrangements made to be seen same day if available
, 3.Cancelled Appointments: Remove original time, schedule new appointment.
4.Unscheduled Patients: Accommodate as best as possible, ensure patient that making
appointment is the best way to ensure care.
5.Failed appointments: Notate in patient's chart and appointment book, and attempt to
reschedule.
6.Delayed patient wait time: Explain reason (without giving too much detail) and provide patient
with the option to reschedule if desired by the patient.
Types of Mail - CORRECT ANSWER -1. Express Mail: available 365 days per year, for items
up to 70lbs in weight, and up to 108" in height.
2. First Class Mail: letters, postal cards, postcards, and business reply mail
3. Priority Mail: First Class mail weighing more than 13oz.
4. Certified Mail: proof of delivery
5. Bulk Mailing: mailing large volumes of information which is presorted by zipcode.
Health Insurance: Verification of Insurance Benefits - CORRECT ANSWER -1. Identify type of
insurance or managed care plan.
2. Make copies of card; front and back.
3. Call carrier to verify services and benefits.
4. Record this information in medical record and VOB (verification of benefits) form.
5. Provide patient with form listing requirements and restrictions of plan, and have them read and
sign the form.
6. Collect deductible/co-payment if applicable.
Types of Health Insurance - CORRECT ANSWER -1. Individual Policies: Usually ineligible to
receive government paln; high premiums and limited benefits.
2. Group Policies: Provides coverage for employees under a single contract. This type of
coverage is characterized by greater benefits, and low premiums.
3. Government Plans: Available to large groups of people who meet specific eligibility criteria.
TRICARE, Medicare, Medicaid, and Worker's Compensation are examples.
