cmaa practice exam
Study online at https://quizlet.com/_cexv63
1. a new patient arrives at the reception desk while the medical administration
assistant is assisting another patient on the phone with a scheduling question.
which of the following actions should the assistant take when greeting the
patient?
place the scheduling patient on hold while checking in the new patient.
make eye contact and nod his head to acknowledge the patients arrival
indicate nonverbally to the patient to take a seat in the waiting area
give the new patient a registration form and point to the sections that need
completing: make eye contact and nod his head acknowledge the patients arrival
2. A patient is allergic to eggs and therefore cannot receive influenza immuniza-
tions. The assistant should recognize this as what?
adverse reaction
precaution
contraindication
interaction: contraindication
3. which of the following actions is a medical administration assistant priority
when pulling daily charts?
place the charts in the appropriate examination rooms
review the appointment schedule
review the charts for accuracy
arrange the charts sequentially: review the appointment schedule
4. a patient should sign which of the following forms in order to authorize
payment directly to the provider from a third party payer?
assignment of benefits
notice of privacy practices (NPP)
accept assignment
advance beneficiary notices: assignment of benefits
5. which of the following is an eligibility requirement for Medicaid?
, cmaa practice exam
Study online at https://quizlet.com/_cexv63
over 65 years of age
low income
self-employed
veteran: low income
6. a patient calls to request that her immunization record be emailed to her.
which of the following actions should the medical administrative assistant take
first?
document the information transfer in the patients record
fax, rather than email the record
bill for processing fee
check the patients file for written authorization: check the patients file for written authorization
7. Using the Bcc option when sending an email message does which of the
following?
requires the recipient to send a confirmation of receipt
records a copy of the message on the senders hard drive
indicates the message has a high priority
protects the privacy of each recipients email address: protects the privacy of each recipients
email address
8. a patient submits $15 each time he receives treatment. the medical admin-
istrative assistant should recognize this amount is applied to which of the
following parts of the patients insurance payments?
coinsurance
copayment
deductible
premium: copayment
9. a medical administrative assistant receives a call from a father requesting to
speak to a clinical staff about the correct dosage of medication for his infant.
which of the following information is necessary for the assistant to obtain when
taking a phone message from this caller?
, cmaa practice exam
Study online at https://quizlet.com/_cexv63
date of birth of the caller
name of the callers primary care provider
insurance id number
time of the call: time of the call
10. an established patient requests a routine physical examination during the
providers already scheduled week of vacation. which of the following state-
ments made by the medical administrative assistant is appropriate?
i will check with the provider to see if she can make adjustments to her schedule
and let you know
im sorry but your provider is going to be out of the country that week on
vacation
your provider is unavailable during that time but i have a couple of times the
following week that might work
your provider isnt available during that time so i will go ahead and schedule
you with another provider in our office: your provider isnt available during that time but i have a
couple of times the following week that might work
11. a medical administrative assistant observes another office worker altering
notes in a patients record to justify medical necessity so that payment is made.
what is this type of action considered?
negligence
fraud
auditing
unbundling: fraud
12. which of the following information should the medical administrative assis-
tant include on a claim form?
OPIM -other potental infectious materials
OIG - office of inspector general
NPI - national provider identification
COD - collect on delivery: NPI - national provider identification
Study online at https://quizlet.com/_cexv63
1. a new patient arrives at the reception desk while the medical administration
assistant is assisting another patient on the phone with a scheduling question.
which of the following actions should the assistant take when greeting the
patient?
place the scheduling patient on hold while checking in the new patient.
make eye contact and nod his head to acknowledge the patients arrival
indicate nonverbally to the patient to take a seat in the waiting area
give the new patient a registration form and point to the sections that need
completing: make eye contact and nod his head acknowledge the patients arrival
2. A patient is allergic to eggs and therefore cannot receive influenza immuniza-
tions. The assistant should recognize this as what?
adverse reaction
precaution
contraindication
interaction: contraindication
3. which of the following actions is a medical administration assistant priority
when pulling daily charts?
place the charts in the appropriate examination rooms
review the appointment schedule
review the charts for accuracy
arrange the charts sequentially: review the appointment schedule
4. a patient should sign which of the following forms in order to authorize
payment directly to the provider from a third party payer?
assignment of benefits
notice of privacy practices (NPP)
accept assignment
advance beneficiary notices: assignment of benefits
5. which of the following is an eligibility requirement for Medicaid?
, cmaa practice exam
Study online at https://quizlet.com/_cexv63
over 65 years of age
low income
self-employed
veteran: low income
6. a patient calls to request that her immunization record be emailed to her.
which of the following actions should the medical administrative assistant take
first?
document the information transfer in the patients record
fax, rather than email the record
bill for processing fee
check the patients file for written authorization: check the patients file for written authorization
7. Using the Bcc option when sending an email message does which of the
following?
requires the recipient to send a confirmation of receipt
records a copy of the message on the senders hard drive
indicates the message has a high priority
protects the privacy of each recipients email address: protects the privacy of each recipients
email address
8. a patient submits $15 each time he receives treatment. the medical admin-
istrative assistant should recognize this amount is applied to which of the
following parts of the patients insurance payments?
coinsurance
copayment
deductible
premium: copayment
9. a medical administrative assistant receives a call from a father requesting to
speak to a clinical staff about the correct dosage of medication for his infant.
which of the following information is necessary for the assistant to obtain when
taking a phone message from this caller?
, cmaa practice exam
Study online at https://quizlet.com/_cexv63
date of birth of the caller
name of the callers primary care provider
insurance id number
time of the call: time of the call
10. an established patient requests a routine physical examination during the
providers already scheduled week of vacation. which of the following state-
ments made by the medical administrative assistant is appropriate?
i will check with the provider to see if she can make adjustments to her schedule
and let you know
im sorry but your provider is going to be out of the country that week on
vacation
your provider is unavailable during that time but i have a couple of times the
following week that might work
your provider isnt available during that time so i will go ahead and schedule
you with another provider in our office: your provider isnt available during that time but i have a
couple of times the following week that might work
11. a medical administrative assistant observes another office worker altering
notes in a patients record to justify medical necessity so that payment is made.
what is this type of action considered?
negligence
fraud
auditing
unbundling: fraud
12. which of the following information should the medical administrative assis-
tant include on a claim form?
OPIM -other potental infectious materials
OIG - office of inspector general
NPI - national provider identification
COD - collect on delivery: NPI - national provider identification
