1|Page
DUTCH BROS FLOW TEST {VERSION 1-4
}ALL QUESTIONS AND CORRECT
DETAILED ANSWERS FOR 2026
|ALREADY A GRADED |NEW AND
REVISED
Question 1
What best defines “flow” at Dutch Bros?
A. Fast drink production only
B. Speed without conversation
C. Balanced speed, accuracy, quality, and connection
D. Completing orders before customer arrival
Correct Answer: C
Rationale: Flow is a balance of operational efficiency and customer
experience, not speed alone.
Question 2
Which station typically dictates overall drink speed?
A. Window
B. Milk
C. Runner
D. Shot puller
,2|Page
Correct Answer: D
Rationale: Espresso timing controls when drinks can be finished,
making the shot puller the pace setter.
Question 3
If shots die before milk is ready, what is the correct action?
A. Use them immediately
B. Add extra syrup
C. Re-pull the shots
D. Serve as iced
Correct Answer: C
Rationale: Dead shots compromise quality and must be remade to meet
standards.
Question 4
What is the main responsibility of the runner?
A. Making drinks
B. Managing milk flow
C. Delivering drinks and clearing congestion
D. Taking orders
Correct Answer: C
Rationale: Runners ensure drinks move efficiently from bar to
customer.
Question 5
,3|Page
During a rush, communication should be:
A. Minimal
B. Loud and chaotic
C. Clear, short, and intentional
D. Only between leads
Correct Answer: C
Rationale: Efficient call-outs prevent mistakes and bottlenecks.
Question 6
Which action improves milk station efficiency?
A. Steaming milk one drink at a time
B. Waiting for shots before starting
C. Batching similar milk types
D. Prioritizing cold drinks
Correct Answer: C
Rationale: Batching reduces repeated steps and wasted time.
Question 7
What should happen if a drink is made incorrectly?
A. Serve it anyway
B. Ask the customer to accept it
C. Remake immediately
D. Save it for later
Correct Answer: C
Rationale: Accuracy protects brand trust and long-term flow.
, 4|Page
Question 8
Which role manages customer connection at the window?
A. Shot puller
B. Milk station
C. Window
D. Runner
Correct Answer: C
Rationale: Window is responsible for payment, handoff, and
connection.
Question 9
Why is batching orders important?
A. It saves ingredients
B. It reduces customer interaction
C. It minimizes repeated motion
D. It replaces communication
Correct Answer: C
Rationale: Fewer repeated steps increases efficiency.
Question 10
If the window backs up, which station should adjust first?
A. Linebuster
B. Runner
DUTCH BROS FLOW TEST {VERSION 1-4
}ALL QUESTIONS AND CORRECT
DETAILED ANSWERS FOR 2026
|ALREADY A GRADED |NEW AND
REVISED
Question 1
What best defines “flow” at Dutch Bros?
A. Fast drink production only
B. Speed without conversation
C. Balanced speed, accuracy, quality, and connection
D. Completing orders before customer arrival
Correct Answer: C
Rationale: Flow is a balance of operational efficiency and customer
experience, not speed alone.
Question 2
Which station typically dictates overall drink speed?
A. Window
B. Milk
C. Runner
D. Shot puller
,2|Page
Correct Answer: D
Rationale: Espresso timing controls when drinks can be finished,
making the shot puller the pace setter.
Question 3
If shots die before milk is ready, what is the correct action?
A. Use them immediately
B. Add extra syrup
C. Re-pull the shots
D. Serve as iced
Correct Answer: C
Rationale: Dead shots compromise quality and must be remade to meet
standards.
Question 4
What is the main responsibility of the runner?
A. Making drinks
B. Managing milk flow
C. Delivering drinks and clearing congestion
D. Taking orders
Correct Answer: C
Rationale: Runners ensure drinks move efficiently from bar to
customer.
Question 5
,3|Page
During a rush, communication should be:
A. Minimal
B. Loud and chaotic
C. Clear, short, and intentional
D. Only between leads
Correct Answer: C
Rationale: Efficient call-outs prevent mistakes and bottlenecks.
Question 6
Which action improves milk station efficiency?
A. Steaming milk one drink at a time
B. Waiting for shots before starting
C. Batching similar milk types
D. Prioritizing cold drinks
Correct Answer: C
Rationale: Batching reduces repeated steps and wasted time.
Question 7
What should happen if a drink is made incorrectly?
A. Serve it anyway
B. Ask the customer to accept it
C. Remake immediately
D. Save it for later
Correct Answer: C
Rationale: Accuracy protects brand trust and long-term flow.
, 4|Page
Question 8
Which role manages customer connection at the window?
A. Shot puller
B. Milk station
C. Window
D. Runner
Correct Answer: C
Rationale: Window is responsible for payment, handoff, and
connection.
Question 9
Why is batching orders important?
A. It saves ingredients
B. It reduces customer interaction
C. It minimizes repeated motion
D. It replaces communication
Correct Answer: C
Rationale: Fewer repeated steps increases efficiency.
Question 10
If the window backs up, which station should adjust first?
A. Linebuster
B. Runner
