GM 588 Managing Quality

The Best Practices for Implementing Quality Management Philosophies: The Deming Philosophy

(TCO E) Suggested reasons why many customer satisfaction efforts fail include all of the following EXCEPT: (TCO D) The Six-Sigma problem solving approach contains the phases of: (TCO C) Terms such as “kanban”, “single minute exchange of dies”, and “visual controls” are most closely associated with (TCO C) Poka-yoke focuses on two aspects: (TCO B) _____ measures are generally tracked by senior leadership to gauge overall organizational performance (TCO I) The cost ...

(TCO A) Contrast the mindset of management under total quality and more traditional management structures with respect to employees, manufacturing, and leadership (TCO B) Explain each of the following statements as they apply to modern quality management. (TCO A) Describe the relationship between quality and personal values. (TCO H) Identify and discuss five differences between service and manufacturing organizations. (TCO G) Discuss the concept of best practices and their effect...