Unit 4 Customer Service in Travel and Tourism

PEARSON (PEARSON)

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Face-to-face dealing with needs of a customer and their needs

Face-to-face dealing with needs of a customer and their needs
Resumen • 7 páginas • 2022

Looks into what accommodation, transportation, attractions and travel dates would be suitable and the prices of these needs.

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D1 - Making recommendations to tourism organisations on how they can improve their customer servicce

D1 - Making recommendations to tourism organisations on how they can improve their customer servicce
Resumen • 2 páginas • 2022

Goes into detail on how an organisation can improve their customer service skills according to different needs and how they could have been met.

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M 1 - Assess how customer service provision meets specific needs in tourism organisations

M 1 - Assess how customer service provision meets specific needs in tourism organisations
Resumen • 4 páginas • 2022

Goes into detail concerning the different needs of customers and how organisations assess them

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P1, P2, P3, M1 and D1
Ensayo • 9 páginas • 2021

how customer service provision meets specific customer needs in travel and tourism organisations, Explain the importance of providing excellent customer service in travel and tourism organisations.