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Kwaliteitsdimensies van de burgerrollen
Kwaliteitsdimensies van de burgerrollen
1. kiezer en partner: beleidsvoering
2. gebruiker en belastingbetaler: klantgerichtheid en organisatie van dienstverlening
3. klager: klachtenmanagement
4. onverantwoordelijke: ethisch perspectief
Begrip: burgerrollen
Begrip: burgerrollen
De hoedanigheid waarin de burger in contact treedt met de overheid
Kritiek op participatieladder
Kritiek op participatieladder
1. niet iedereen participeert in dezelfde mate
2. variatie in concreet functioneren van instrumenten
3. instrumenten kunnen op verschillende treden ingezet worden
4. moet er altijd gestreefd worden naar hoogste ladder?
5. eenzijdige focus op impact: representativiteit? intensiviteit?
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