ITIL Foundations (Chapter 1) ACTUAL
QUESTIONS AND CORRECT ANSWERS
Accredited Training Organization (ATO) - CORRECT ANSWERS An
org that is accredited to provide training in ITIL by a licensed Examination
Institute (EI)
Accreditor (APMG) - CORRECT ANSWERS Org empowered by Office
of Government Commerce (OCG), the "owner" of ITIL, to establish the ITIL
qualification scheme, devise syllabi and exams, and oversee Examination
Institutes (EI). The current ITIL ____________ is the APM Group.
Bloom's Taxonomy - CORRECT ANSWERS A method of classifying
learning objectives that provides the basis for formulating different levels of
questions for the ITIL Foundation, Intermediate and Advanced examinations.
Examination Institute (EI) - CORRECT ANSWERS An organization
licensed by the ITIL accreditor. They operate an ITIL examination scheme
through a network of Accredited Training Organizations (ATO), accredited
materials.
ITIL Cabinet Office Books - CORRECT ANSWERS The five core books
of the IT Infrastructure library (ITIL): Service Strategy, Service Design, Service
Transition, Service Operation and Continual Service Improvement
ITIL Qualification Scheme - CORRECT ANSWERS A modular, tiered
approach to ITIL certification that comprises a series of certifications focused
on different disciplines or areas of ITIL best practice to various degrees of depth
and detail.
(Introductory)
Knowledge, Comprehension,
QUESTIONS AND CORRECT ANSWERS
Accredited Training Organization (ATO) - CORRECT ANSWERS An
org that is accredited to provide training in ITIL by a licensed Examination
Institute (EI)
Accreditor (APMG) - CORRECT ANSWERS Org empowered by Office
of Government Commerce (OCG), the "owner" of ITIL, to establish the ITIL
qualification scheme, devise syllabi and exams, and oversee Examination
Institutes (EI). The current ITIL ____________ is the APM Group.
Bloom's Taxonomy - CORRECT ANSWERS A method of classifying
learning objectives that provides the basis for formulating different levels of
questions for the ITIL Foundation, Intermediate and Advanced examinations.
Examination Institute (EI) - CORRECT ANSWERS An organization
licensed by the ITIL accreditor. They operate an ITIL examination scheme
through a network of Accredited Training Organizations (ATO), accredited
materials.
ITIL Cabinet Office Books - CORRECT ANSWERS The five core books
of the IT Infrastructure library (ITIL): Service Strategy, Service Design, Service
Transition, Service Operation and Continual Service Improvement
ITIL Qualification Scheme - CORRECT ANSWERS A modular, tiered
approach to ITIL certification that comprises a series of certifications focused
on different disciplines or areas of ITIL best practice to various degrees of depth
and detail.
(Introductory)
Knowledge, Comprehension,
