QUESTIONS AND ANSWERS|
VERIFIED/GRADED A+
organizational behavior
The study of human behavior in organizational settings, the interface between
human behavior and the organization, and the organization itself
planning
the process of determining an organizations desired future and the best means to
obtain that
Organizing
the process of designing jobs, grouping jobs into units, and establishing patterns
of authority between jobs and units
leading
the process of getting the organization's members to work together toward the
organization's goals
,controlling
the process of monitoring and correcting the actions of the organization and its
members to keep them directed toward their goals
tactical skills
skills necessary to accomplish specific tasks
interpersonal skills
the ability to effectively communicate with, understand, and motivate individuals
and groups
conceptual skills
the ability to think abstract
diagnostic skills
The ability to understand cause-and-effect relationships and to recognize the
optimal solutions to problems
, Human Resource Management
set of organizational activities directed at attracting, developing, and maintaining
an effective workforce
competitive advantage
anything that gives a firm an edge over rivals in attracting customers and
defending itself against competition
cost leadership strategy
striving to be the lowest cost producer for a particular level of product quality
operational excellence
Maximizing the efficiency of the manufacturing/product development process to
minimize costs
differentiation strategy
developing a product or service that has unique characteristics valued by
customers