ServiceNow Certified System Administrator Exam
Verified Questions, Correct Answers, and
Detailed Explanations for Computer Science
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1. Which module is used to view system logs in ServiceNow?
A. System Definition
B. System Logs → All
C. System Diagnostics
D. System Properties
Answer: B
All system logs, including error and debug logs, are viewed under
System Logs → All.
2. Which table does the Incident table extend from?
A. Task
B. CMDB
C. Problem
D. sys_user
Answer: A
Incident inherits fields and behavior from the Task table.
3. What does the Application Navigator filter do?
A. Filters list view results
B. Filters modules and applications
C. Filters form fields
D. Filters UI Actions
Answer: B
Typing in the filter shows matching applications and modules.
,4. Which role is required to personalize forms and lists?
A. admin
B. personalizer
C. itil
D. personalize_list
Answer: D
The personalize_list and personalize_form roles allow UI
modifications.
5. What is a Dictionary entry used for?
A. To store user data
B. To define field attributes
C. To configure ACLs
D. To manage UI Policies
Answer: B
Dictionary entries define metadata and attributes of fields and
tables.
6. Which feature controls the format and fields shown on a list?
A. UI Policies
B. UI Actions
C. List Layout
D. Dictionary Overrides
Answer: C
List Layout determines columns displayed in list views.
7. ACLs evaluate in what order?
, A. Field → Table → Script
B. Script → Table → Field
C. Table → Field → Script
D. Field → Script → Table
Answer: C
Table rules are evaluated first, then field-level rules.
8. What is a Business Rule primarily used for?
A. Client-side interactions
B. Server-side automation
C. UI configuration
D. Catalog design
Answer: B
Business Rules execute on the server and automate logic.
9. Which type of Business Rule runs after a record is saved?
A. Before
B. After
C. Async
D. Display
Answer: B
After rules run once the database operation has completed.
10. What is a GlideRecord used for?
A. Managing client-side scripts
B. Querying and manipulating records
C. Handling roles
D. Writing email notifications
Verified Questions, Correct Answers, and
Detailed Explanations for Computer Science
Students||Already Graded A+
1. Which module is used to view system logs in ServiceNow?
A. System Definition
B. System Logs → All
C. System Diagnostics
D. System Properties
Answer: B
All system logs, including error and debug logs, are viewed under
System Logs → All.
2. Which table does the Incident table extend from?
A. Task
B. CMDB
C. Problem
D. sys_user
Answer: A
Incident inherits fields and behavior from the Task table.
3. What does the Application Navigator filter do?
A. Filters list view results
B. Filters modules and applications
C. Filters form fields
D. Filters UI Actions
Answer: B
Typing in the filter shows matching applications and modules.
,4. Which role is required to personalize forms and lists?
A. admin
B. personalizer
C. itil
D. personalize_list
Answer: D
The personalize_list and personalize_form roles allow UI
modifications.
5. What is a Dictionary entry used for?
A. To store user data
B. To define field attributes
C. To configure ACLs
D. To manage UI Policies
Answer: B
Dictionary entries define metadata and attributes of fields and
tables.
6. Which feature controls the format and fields shown on a list?
A. UI Policies
B. UI Actions
C. List Layout
D. Dictionary Overrides
Answer: C
List Layout determines columns displayed in list views.
7. ACLs evaluate in what order?
, A. Field → Table → Script
B. Script → Table → Field
C. Table → Field → Script
D. Field → Script → Table
Answer: C
Table rules are evaluated first, then field-level rules.
8. What is a Business Rule primarily used for?
A. Client-side interactions
B. Server-side automation
C. UI configuration
D. Catalog design
Answer: B
Business Rules execute on the server and automate logic.
9. Which type of Business Rule runs after a record is saved?
A. Before
B. After
C. Async
D. Display
Answer: B
After rules run once the database operation has completed.
10. What is a GlideRecord used for?
A. Managing client-side scripts
B. Querying and manipulating records
C. Handling roles
D. Writing email notifications
