PN 2002 final review STUDY GUIDE
Complete Questions and Guide Answers
100% Verified Graded A+
1. Perception:
Answer. a cognitive process by which a person transforms external sensory data into personalized images of reality
2. Problem solving:
Answer. a comprehensive, sequential, cognitive process used to solve a problem by reducing the ditterence between
current and desired condit
3. Problem solving process- scientific method:
Answer. · Define the problem
· Gather data
· Analyze data
· Develop solutions
· Implement solutions
· Evaluate solutions
,4. Decision-making:
Answer. is a process that chooses a preferred option or course of actions from among a set of alternatives based on
given criteria or strategies.
5. Decision Making Process: ·
Answer. Define problem
· Set goals/ identify evaluation criteria
· Identify alternatives for each outcome.
· Evaluate alternatives for each outcome
Choose the preferred alternative
6. Critical Thinking:
Answer. analytical process in which you purposefully use specific thinking skills to make clinical decisions.
7. What is conflict?:
Answer. An opportunity to understand opposing preferences and values
8. Selective attention:
Answer. is the process of focusing on a particular object in the environment for a certain period.
9. negative self:
Answer. -talk is any inner dialogue you have with yourself that may be limiting your ability to believe in yourselfand your own
,abilities, and to reach your potential.
10. Conflict Resolution:
Answer. identifying sources of conflict, set goals, implement solutions.
11. Conflict Resolution
Step 1
Answer. make the approach
· Reflect before you begin
· Invite the other party to a conversation
· Be clear about your intentions
· State your goal - a positive resolution
12. Conflict Resolution Step 2: share perspectives: ·
Answer. Ask for the other persons perspective
· Paraphrase what you hear
, · Acknowledge their contribution
· Describe your perspective
Name the issue
· Identify topics that others view as important
· Use concise and neutral language
· Avoid pronouns (she is, you are, he is)
· Use issues to create the agenda
13. Conflict Resolution Step 3: Build understanding:
Answer. Discussoneissueatatime
· Clarify assumptions
· Explore interests and feelings
14. Conflict Resolution Step 4: Agree on solution:
Answer. · Reality test: is this doable?
· Durability test: is this durable?
· Interest test: does this meet all parties' interests?
15. Conflict Resolution Step 5: plan next steps: ·
Complete Questions and Guide Answers
100% Verified Graded A+
1. Perception:
Answer. a cognitive process by which a person transforms external sensory data into personalized images of reality
2. Problem solving:
Answer. a comprehensive, sequential, cognitive process used to solve a problem by reducing the ditterence between
current and desired condit
3. Problem solving process- scientific method:
Answer. · Define the problem
· Gather data
· Analyze data
· Develop solutions
· Implement solutions
· Evaluate solutions
,4. Decision-making:
Answer. is a process that chooses a preferred option or course of actions from among a set of alternatives based on
given criteria or strategies.
5. Decision Making Process: ·
Answer. Define problem
· Set goals/ identify evaluation criteria
· Identify alternatives for each outcome.
· Evaluate alternatives for each outcome
Choose the preferred alternative
6. Critical Thinking:
Answer. analytical process in which you purposefully use specific thinking skills to make clinical decisions.
7. What is conflict?:
Answer. An opportunity to understand opposing preferences and values
8. Selective attention:
Answer. is the process of focusing on a particular object in the environment for a certain period.
9. negative self:
Answer. -talk is any inner dialogue you have with yourself that may be limiting your ability to believe in yourselfand your own
,abilities, and to reach your potential.
10. Conflict Resolution:
Answer. identifying sources of conflict, set goals, implement solutions.
11. Conflict Resolution
Step 1
Answer. make the approach
· Reflect before you begin
· Invite the other party to a conversation
· Be clear about your intentions
· State your goal - a positive resolution
12. Conflict Resolution Step 2: share perspectives: ·
Answer. Ask for the other persons perspective
· Paraphrase what you hear
, · Acknowledge their contribution
· Describe your perspective
Name the issue
· Identify topics that others view as important
· Use concise and neutral language
· Avoid pronouns (she is, you are, he is)
· Use issues to create the agenda
13. Conflict Resolution Step 3: Build understanding:
Answer. Discussoneissueatatime
· Clarify assumptions
· Explore interests and feelings
14. Conflict Resolution Step 4: Agree on solution:
Answer. · Reality test: is this doable?
· Durability test: is this durable?
· Interest test: does this meet all parties' interests?
15. Conflict Resolution Step 5: plan next steps: ·
