MO221 FINAL QUESTIONS & ANSWERS
What are the drivers of trust on teams according to the Trust Triangle?- Answer -
Logic, Authenticity, Empathy
1. What is psychological safety in a team environment?- Answer - An environment where
people feel safe to speak up and take risks.
2. What are common misconceptions about psychological safety?- Answer - It's
about being nice, ensuring job security, or a top-down policy.
3. What are the pros of team decision making?- Answer - Generates favorable outcomes,
broader per- spectives, creativity, and discussion.
4. What are the pros and cons of team decision making?- Answer - Pros- Answer
- generates favorable outcomes, broader perspectives, creativity, discussion
Cons- Answer - time, good leadership, compromise, vocal few, over-analysis
5. What is groupthink?- Answer - The tendency in cohesive teams to value consensus over decision quality.
6. What factors increase the likelihood of groupthink?- Answer - Cohesive teams,
isolated groups, opinionated leaders, external threats, and unclear guidance.
7. What is group polarization?- Answer - The tendency for group members to adopt more extreme
positions after discussion.
8. What is emotional contagion in decision making?- Answer - The influence of teammates'
feelings on individual emotions during decision making.
9. What is anchoring bias?- Answer - an individual cognitive bias- Answer - the tendency to rely too heavily
on the first piece of information encountered.
10. What is overconfidence bias?- Answer - The tendency to be overly optimistic about one's abilities
and judg- ments.
11. What is confirmation bias?- Answer - The tendency to seek information that confirms existing beliefs.
12. What is escalation of commitment?- Answer - a cognitive bias- Answer - Repeating or further
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, investing in a bad decision.
13. What is the purpose of an After Action Review?- Answer - To reflect on actions taken
to create knowledge for improving future performance.
14. What are the key components of an After Action Review?- Answer - Goals, results,
reasons for success, and areas for improvement.
15. What are myths about After Action Reviews?- Answer - Participation is optional, the purpose
is just to list lessons learned, and participants can agree to disagree.
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What are the drivers of trust on teams according to the Trust Triangle?- Answer -
Logic, Authenticity, Empathy
1. What is psychological safety in a team environment?- Answer - An environment where
people feel safe to speak up and take risks.
2. What are common misconceptions about psychological safety?- Answer - It's
about being nice, ensuring job security, or a top-down policy.
3. What are the pros of team decision making?- Answer - Generates favorable outcomes,
broader per- spectives, creativity, and discussion.
4. What are the pros and cons of team decision making?- Answer - Pros- Answer
- generates favorable outcomes, broader perspectives, creativity, discussion
Cons- Answer - time, good leadership, compromise, vocal few, over-analysis
5. What is groupthink?- Answer - The tendency in cohesive teams to value consensus over decision quality.
6. What factors increase the likelihood of groupthink?- Answer - Cohesive teams,
isolated groups, opinionated leaders, external threats, and unclear guidance.
7. What is group polarization?- Answer - The tendency for group members to adopt more extreme
positions after discussion.
8. What is emotional contagion in decision making?- Answer - The influence of teammates'
feelings on individual emotions during decision making.
9. What is anchoring bias?- Answer - an individual cognitive bias- Answer - the tendency to rely too heavily
on the first piece of information encountered.
10. What is overconfidence bias?- Answer - The tendency to be overly optimistic about one's abilities
and judg- ments.
11. What is confirmation bias?- Answer - The tendency to seek information that confirms existing beliefs.
12. What is escalation of commitment?- Answer - a cognitive bias- Answer - Repeating or further
1/
15
, investing in a bad decision.
13. What is the purpose of an After Action Review?- Answer - To reflect on actions taken
to create knowledge for improving future performance.
14. What are the key components of an After Action Review?- Answer - Goals, results,
reasons for success, and areas for improvement.
15. What are myths about After Action Reviews?- Answer - Participation is optional, the purpose
is just to list lessons learned, and participants can agree to disagree.
2/
15
