Correct
1. Basic levels
individual, team, organization level
with- in the
organiza- tion
2. Derailers -insensitivity to others
-poor working relations
-inability to build or lead a team
-authoritarianism
-inability to change and adapt
3. Human -increasing numbers of studies/writings from behavioral scientists
relations focusing on the "human" factor
movement -collective bargaining legalized in 1935; management looking for other
ways to manage workforce
one doesn't replace the other; just ditterent perspectives on people
4. McGregor's
The- ory X vs Y
5. Theory x -People dislike work
and avoid it whenever
possible
-People need to be coercedto work
-People require closesupervision at all times
-Most people prefer to bedirected, have little ambitionand avoid responsibi
-top down hierarchal
6. Theory y -Work is seen as a naturalactivity, like play or rest
-Given objectives, people canbe very self-directed
-People become committed toobjectives with some reward
-Most people are ambitious and can accept (and seek out) responsibility
-in general people think more progressive way of looking at people but
ditterent perspectives
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7.
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Strategic Man- plan for integrating goals, tactics, policies and actions into a meaningful whole
agement
-Has two primary elements
--Strategy Formulation (designing/developing a strategy)
--Strategy Implementation (making it happen/implementation)
8. Strategy Devoloping a strategy
Formu- lation
-starts with a vision
-lofty compelling future state they are trying to make
Goes into a mission
Internal Analysis-strengths/weaknesses External
Analysis-Opportunities/threats
vision mission
goals
strategic plan
SWOT analysis is commonly used here
Galbraith's Star Model
9. Strategy Focuses on 5 critical elements or organization functioning:
Imple- strategy
mentation structure
systems & processes metrics
& rewards people
*all elements need to be aligned for org. to succeed
10. Motivation Psychological (and physiological) processes that underline the direction,
intensity, and persistence or behavior of thought
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11. Intrinsic
aspects related to the job, internal characteristics of the person, etc.
Motiva- tion
-feelings generated from doing rather than being rewarded
-give this to ourselves!
12. Extrinsic
aspects related to rewards, recognition, promotion, etc.
Motiva- tion
-results from the potential or actual receipt of extrinsic rewards
13. Fundament
P= A x M x O
al Equation
P=performance
regarding
A=ability
performan
M=motivation
ce
O=opportunity
This model is multiplicative; needs all three elements to work
-Maslow's Need Hierarchy Theory
14. Need-based
-Alderfer's ERG Theory
the- ories of
-McClelland's Need Theory
motiva- tion
Abraham Maslow developed this
15. Maslow's
Hierar- chy of suggests that there are five needs we need as individuals, in a hierarchy
Needs
Growth Needs:
Self-actualization (needs to be all that we can be)
Esteem Needs( need to feel good about self)
Deficiency Needs:
Social/love needs (needs for
belongings) Safety
needs(physical/psych) Physiological
needs (food/water)