Qualtrics EE - L2 exam questions with answers

Qualtrics EE - L2 exam questions with |\ |\ |\ |\ |\ |\ |\




answers

What is Employee Experience (EX)? - CORRECT ANSWERS
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✔✔A program seeking to measure the quality of the
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relationship employees have with their organization.
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What is Employee Experience Management (EXM)? -
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CORRECT ANSWERS ✔✔Embedding employee insight into
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every critical decision at every level of the organization.
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What is a census engagement survey? - CORRECT
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ANSWERS ✔✔Traditional measure of employee|\ |\ |\ |\ |\



engagement, typically done on annual or bi-annual basis. |\ |\ |\ |\ |\ |\ |\




What is a multi-rater assessment/360 survey? - CORRECT
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ANSWERS ✔✔Individual employee-focused assessments
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that can range from pure self-development to formal
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performance appraisal |\




What is a pulse survey? - CORRECT ANSWERS ✔✔A
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regular, structured, quantitative measure of employee
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attitudes on a specific topic over time. They can just be
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more frequent engagement surveys or targeted to a more
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granular topic like employee benefits.
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,What is an employee lifecycle survey? - CORRECT
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ANSWERS ✔✔Event-based measures of employee |\ |\ |\ |\ |\



experience at critical points in the employee lifecycle |\ |\ |\ |\ |\ |\ |\ |\



such as candidate experience, onboarding, and exit
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surveys.


What is an always-on feedback? - CORRECT ANSWERS
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✔✔On-demand, continuous, and always available way for |\ |\ |\ |\ |\ |\ |\



employees to provide feedback and raise issues. |\ |\ |\ |\ |\ |\




What is an ad hoc survey? - CORRECT ANSWERS
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✔✔Surveys that capture just-in-time employee feedback |\ |\ |\ |\ |\ |\



for something like an organization-wide change,
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customer-facing initiative, or internal program. |\ |\ |\ |\




What is the difference between employee surveying and
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EXM? - CORRECT ANSWERS ✔✔Employee surveying is the
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process of collecting employee experience data but EXM
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is the discipline of using the data, combined with O-data,
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to measure and improve the employee experience as an
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ongoing activity with dedicated focus.
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What are the 5 stages of the EX Maturity Model? -
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CORRECT ANSWERS ✔✔1. Investigate |\ |\ |\




2. Initiate
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,3. Mobilize
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4. Scale
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5. Embed
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How do you use the EX Maturity Model? - CORRECT
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ANSWERS ✔✔Understanding which stage of maturity your
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organization is in today will help determine what to focus
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on next. |\




What is the Investigate stage of EX maturity and what
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should orgs in this stage focus on? - CORRECT ANSWERS
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✔✔Little to no formal employee surveying. |\ |\ |\ |\ |\




Focus efforts on building trust and buy-in and start with
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an annual census engagement survey.
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What is the Initiate stage of EX maturity and what should
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orgs in this stage focus on? - CORRECT ANSWERS
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✔✔Traditional employee surveys in place. |\ |\ |\ |\




Adopt "employee-centricity" by introducing universal
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lifecycle measures such as onboarding and exit surveys.
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What is the Mobilize stage of EX maturity and what should
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orgs in this stage focus on? - CORRECT ANSWERS
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, ✔✔Significant measurement of various employee |\ |\ |\ |\ |\



experiences and widespread organizational action on EX|\ |\ |\ |\ |\ |\ |\



insights.


Embrace "continuous improvement" by creating an EX
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center of excellence with a formal structure and focus on
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optimization and improvement of what's in place. |\ |\ |\ |\ |\ |\




What is the Scale stage of EX maturity and what should
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orgs in this stage focus on? - CORRECT ANSWERS ✔✔EX
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insights drive key business decisions.
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Focus efforts on adopting CX measurement principles by
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creating seamless, embedded, and conversational
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surveys.


What is the Embed stage of EX maturity and what should
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orgs in this stage focus on? - CORRECT ANSWERS ✔✔EX is
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fully embedded in the DNA and operations of the
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organization.


Focus on making EX everyone's responsibility by
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democratizing EX insights, accountability, and action so it |\ |\ |\ |\ |\ |\ |\



becomes a part of everyone's job.
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