Rgm Certification Exam Questions With Correct Verified Answers.

What is the Team Matrix and how do you access it ? - correct answers New Hire / Team Report How long does a new employee have to complete their Learning Zone - correct answers30 Days Where do you access the prep plan and why do you use it? - correct answers FMS. Use it for: dough prep, minimize waste, 6 week average When do you do a Shift Change What things would you check if you are over or short cash - correct answers cash At the end of one shift beginning of another - recount CC receipts and check for refunds Do you have to do a shift change in the middle of the day if you are both the opening and closing manager - correct answers Yes What is your safe fund ? - correct answers500 How much money can be in your till at any time - correct answers Less than 150 Explain the purpose of the inner and outer safe . - correct answers Inner safe for bulk of safe fund Outer cash for tills Less than $ 150 How do you plan your day ? What are the first things you look at upon arriving to work - correct answers Prioritize Dates Temps email Print Daily schedule When do we do the Food Safety Checklist and why - correct answers are both At the beginning of every shift temps are within range & dates are correct Before 11AM What is the company policy concerning bank deposits - correct answers MVR , Valid Drivers License , Valid Insurance How long after you receive your McLane delivery do you have to put up the delivery - correct answers11AM 13. If you have an issue with a product or are missing an item from your McLane delivery how long do you have to report the issue ? - correct answers11AM What is an MRD and when do we use these - correct answers Made Ready Discard Labels , used on dough , meat , cheese , veggies , pretty much anything you have to open . What is on the DBS daily business summary ? Where do you find the DBS ? - correct answers Sales , service items promos labor semis , daily inventory , COS ( cost of sales ) . FMS What is a Transfer and when do we do one ? Why is it important to do a transfer ? - correct answers Transfer from one APPROVED store to another Inventory Accuracy . What are some things you can do to improve your Speed of Service ? How do you communicate this to your team ? - correct answersR4R , Meat backups , ECT . What are 3 things that can make you fail an inspection ? - correct answers Hand washing , Dates , 10 Deviations , Dishwasher How do you Calibrate a thermometer ? Why and when do we calibrate them ? Ice - correct answers1/2 Cup Ice , Full Water - 32 degrees What is the procedure when you have a maintenance issue ? - correct answers Call RGM , Email Maintenance What do you do when you receive an invoice - correct answers Scan , Email to Accounts Payable 22. If you are the opening manager explain your routine upon arriving to work ? - correct answers clock in , review sales , labor , COS , and forecast to see where you're at . Then start food safety . During a busy revenue period , where would you position yourself as a manager in charge ? - correct answers Cut Table . Walk a figure 8 What does " B2B or Bottom 2 " mean ? - correct answers customer did not strongly recomend What is procedures when you receive an 800 call ? How long do you have to contact the customer ? - correct answers24 Hrs . to contact customer and resolve issue . Then email AC and explain how you satisfied the customer What does BLAST stand for and when would you use BLAST - correct answers Believe , Listen , Apologize , Satisfy Thank - Customer Complaints You receive a phone call from a customer complaining that they received the wrong pizza , but you personally made their pizza . How would you handle their complaint ? - correct answers B.L.A.S.T. What does " Lead by Example " mean ? - correct answers Cast a positive shadow Do you think recognition is important and why ? - correct answers Yes , Happy Team , Happy Store , Happy Customers What ways can you recognize team members - correct answers Champs Cards Verbal Recognition , Candy What does CHAMPS stand for ? - correct answers Cleanliness , Hospitality Accuracy Maintenance , Product Quality , Speed of service What do you think customers expect when they visit Pizza Hut ? - correct answers Quality pizza , great customer service How do you motivate people ? - correct answers Recognition What traits do you feel are important for someone in a management positions - correct answers Integrity What are our uniform standards ? - correct answers Hat , Black Slacks , Slip Resistant Shoes , Apron , Pizza Hut Shirt , Name Tag You notice that the cook is not using the cheese cup , what would you do ? - correct answers Coach Cook , hold him / her accountable for his / her actions What documents do drivers in our company need in order to drive ? - correct answers MVR , POV Check , Insurance What are the requirements for an employee to be able to run an errand ? - correct answers MVR , POV Check Why is proper deployment of employees important ? - correct answers Aces in their Places What are some things that can be done to help with COL ? - correct answers Send crew home after peak hours , Breaks , proper forecasting , cross training What are some things you should check if your nightly inventory count is coming up short ? - correct answers Ensure Pepsi and truck invoices are posted , Recount , Check unit of measurement check for bounce back Why are standards important ? - correct answers ensure consistency , minimize waste What is the purpose of having job aids ? - correct answers Ensure all products are made the same accurate way What are some ways to help control COS cost of sales / food cost ) ? - correct answers Upsell , use cups ( meat & cheese ) Accurate ordering in forecast , correct specs , proper training Why is it important to check your truck postings with your McLane invoices ? - correct answers Ensure you received everything you ordered Why is it important to ensure that the prices on your inventory are updated each week ? - correct answers Prices change regularly w/o notice and can affect your food cost What is the easiest way to grow sales in a restaurant? - correct answers100% customer service What is the purpose of pre-shift/jumpstarting meeting? - correct answers Everyone is on the same page and knows about any special/events Why is it important to check the employees time keeping daily? - correct answers Make sure everyone clocked in/out and use the correct pin code, this can drastically affect labor What paid coach of the server be on before opening and after close? - correct answers55 production What are some practices you could use to ensure that pizzas are properly topped? - correct answers Properly using job aids, traingle method What is the purpose of staggering employees and when making a schedule? - correct answers Bring COL (cost of labor) down and there is no chaos Where could you find your daily sales target at? - correct answers Daily schedule, forecasting, at the top of weekly labor schedule Why should we put guest check comments in the system? - correct answers Ensure proper forecasting, know why we forecasted what we did Why is it important that the management team supports each other? - correct answers United front what information can you get off the daily labor schedule report? - correct answers Sales, labor, gust check count (Eat in), COL (cost of labor), schedule