USPS 421 WINDOW CLERK EXAM SCRIPT 2026
QUESTIONS WITH ANSWERS GRADED A+
◉ 24-Hour Clock. Answer: Improve effectiveness through
standardization & innovation. End-to-end process to ensure mail is
Collected, distributed, and delivered. USPS runs on this.
◉ Delivery Methods. Answer: Planes, trucks, cars, boats, bicycles,
snow mobiles, mules.
◉ APC. Answer: Automated Postal Centers
◉ Automated Postal Centers. Answer: Self-serve kiosks, commercial
retail outlets, banks, ATMs.
◉ Mail Arrival Profile. Answer: Determines operational startup &
staffing.
◉ CET. Answer: Critical Entry Time
◉ Clearance Time. Answer: Mail is cleared for dispatch.
,◉ 18:00. Answer: Carriers in from street.
◉ 20:00. Answer: 80% of collection mail should be cancelled at the
P&DC.
◉ 23:00. Answer: Out of primary processing.
◉ 24:00. Answer: Secondary Operations Complete
◉ 04:00-09:00. Answer: Distribute to DDC/DDU
◉ 07:00. Answer: 100% of DPS 2nd pass complete.
◉ Core Responsibility. Answer: Security, Sanctity, Preserve, Protect -
Instills customer confidence, projects positive public image,
maintains competitive advantage, protects privacy.
◉ PolicyNet. Answer: Online resource to find handbooks, manuals,
publications.
◉ Directives. Answer: Policies, Procedures, Regulations - Effects in
four ways: productivity, revenue, legal liability, customer service.
,◉ DMM. Answer: Domestic Mail Manual
◉ Domestic Mail Manual. Answer: DMM - Policies, procedures and
regulatins for domestic mail. Information on extra services, postage
prices, mail classes.
◉ IMM. Answer: International Mail Manual
◉ International Mail Manual. Answer: IMM - Mailing conditions for
each country, also includes a list of countries.
◉ ASM. Answer: Adminstrative Support Manual
◉ Administrative Support Manual. Answer: Policies, procedures for
adminstrative and support functions. Information covering audits,
investigations, communication, facilities, equipment and privacy.
◉ POM. Answer: Postal Operations Manual
◉ Postal Operations Manual. Answer: Operations function of field
organizations. Information regarding retail, philatelic, collection,
mail processing, transportation, delivery, vehical operation.
◉ ELM. Answer: Employee & Labor Relations Manual
, ◉ Employee & Labor Relations Manual. Answer: Personnel policies
and regulations. Employee placement, pay, benefits, training, health
and environment, labor relations.
◉ F101. Answer: Field Accounting Procedures
◉ AS or MS. Answer: Handbook ID for Administrative Support
Manual (ASM)
◉ DM. Answer: Handbook ID for Domestic Mail Manual (DMM)
◉ EL or P. Answer: Handbook ID for Employee & Labor Relations
Manual (ELM)
◉ M. Answer: Handbook ID for Postal Operations Manual (POM) or
Administrative Support Manual (ASM)
◉ PO. Answer: Handbook ID for Postal Operations Manual (POM)
◉ Publications. Answer: Primarily for public, marketing and mail
guidelines.
QUESTIONS WITH ANSWERS GRADED A+
◉ 24-Hour Clock. Answer: Improve effectiveness through
standardization & innovation. End-to-end process to ensure mail is
Collected, distributed, and delivered. USPS runs on this.
◉ Delivery Methods. Answer: Planes, trucks, cars, boats, bicycles,
snow mobiles, mules.
◉ APC. Answer: Automated Postal Centers
◉ Automated Postal Centers. Answer: Self-serve kiosks, commercial
retail outlets, banks, ATMs.
◉ Mail Arrival Profile. Answer: Determines operational startup &
staffing.
◉ CET. Answer: Critical Entry Time
◉ Clearance Time. Answer: Mail is cleared for dispatch.
,◉ 18:00. Answer: Carriers in from street.
◉ 20:00. Answer: 80% of collection mail should be cancelled at the
P&DC.
◉ 23:00. Answer: Out of primary processing.
◉ 24:00. Answer: Secondary Operations Complete
◉ 04:00-09:00. Answer: Distribute to DDC/DDU
◉ 07:00. Answer: 100% of DPS 2nd pass complete.
◉ Core Responsibility. Answer: Security, Sanctity, Preserve, Protect -
Instills customer confidence, projects positive public image,
maintains competitive advantage, protects privacy.
◉ PolicyNet. Answer: Online resource to find handbooks, manuals,
publications.
◉ Directives. Answer: Policies, Procedures, Regulations - Effects in
four ways: productivity, revenue, legal liability, customer service.
,◉ DMM. Answer: Domestic Mail Manual
◉ Domestic Mail Manual. Answer: DMM - Policies, procedures and
regulatins for domestic mail. Information on extra services, postage
prices, mail classes.
◉ IMM. Answer: International Mail Manual
◉ International Mail Manual. Answer: IMM - Mailing conditions for
each country, also includes a list of countries.
◉ ASM. Answer: Adminstrative Support Manual
◉ Administrative Support Manual. Answer: Policies, procedures for
adminstrative and support functions. Information covering audits,
investigations, communication, facilities, equipment and privacy.
◉ POM. Answer: Postal Operations Manual
◉ Postal Operations Manual. Answer: Operations function of field
organizations. Information regarding retail, philatelic, collection,
mail processing, transportation, delivery, vehical operation.
◉ ELM. Answer: Employee & Labor Relations Manual
, ◉ Employee & Labor Relations Manual. Answer: Personnel policies
and regulations. Employee placement, pay, benefits, training, health
and environment, labor relations.
◉ F101. Answer: Field Accounting Procedures
◉ AS or MS. Answer: Handbook ID for Administrative Support
Manual (ASM)
◉ DM. Answer: Handbook ID for Domestic Mail Manual (DMM)
◉ EL or P. Answer: Handbook ID for Employee & Labor Relations
Manual (ELM)
◉ M. Answer: Handbook ID for Postal Operations Manual (POM) or
Administrative Support Manual (ASM)
◉ PO. Answer: Handbook ID for Postal Operations Manual (POM)
◉ Publications. Answer: Primarily for public, marketing and mail
guidelines.
