MGMT 311 FINAL EXAM QUESTIONS
WITH VERIFIED SOLUTIONS
\Q\.What is Organizational Behavior? - ANSWER-✔Understanding, explaining, and improving
attitudes and behaviors of individuals/groups in organizations
\Q\.Integrative Model - ANSWER-✔There are 5 major headings in this graphic. Job Performance
and Organizational Commitment are individual outcomes of this model
\Q\.Resource-based view - ANSWER-✔Competitive Advantage comes from (valuable) resources
that are rare and inimitable & is socially complex which all contribute to a firm's profitability
\Q\.Socially Complex Recourses - ANSWER-✔Intangible resources which include culture, trust,
and teamwork. Difficult to imitate due to the amount of time and numerous small decisions taht
must be put into creating them
\Q\.The Rule of One-Eighth - ANSWER-✔Only about 1/8 of companies truly excel at managing
people - Organizational Behavior gives you the edge
\Q\.What is Job Performance? - ANSWER-✔The value of behaviors that contribute to
organizational goals
\Q\.What 3 major categories are relevant to job performance? - ANSWER-✔Task performance,
citizenship behavior & counterproductive behavior
, \Q\.Types of Citizenship behavior - ANSWER-✔Organizational (Voice, civic virtue, boosterism)
Interpersonal (Helping, Courtesy, Sportsmanship)
Both forms are VOLUNTARY
\Q\.How do we identify relevant behaviors? - ANSWER-✔(a) Determine the requirements
associated with a specific job, (b) rate the tasks on frequency & performance, (c) Use most
frequent & important tasks to define task performance
\Q\.What key tool is used for job analysis? - ANSWER-✔O*Net Database --> Used to identify
important tasks and required knowledge, skills, abilities, and other characteristics for thousands
of jobs
\Q\.What 3 categories is task performance typically a mix of? - ANSWER-✔Routine task
performance, Adaptive task performance, and creative task performance
\Q\.What is organizational commitment? - ANSWER-✔The desire of an employee to remain a
member of an organization (based on either want, need, or feeling of obligation)
\Q\.What are the 3 types of organizational commitment? - ANSWER-✔Affective commitment
(emotional attachment)
Continuance commitment (cost of leaving is perceived)
Normative commitment (feeling of obligation)
\Q\.Withdrawal - ANSWER-✔A set of actions that employees perform to avoid the work
situation (i.e., coffee breaks). Withdrawal is the opposite of commitment (inverse)
\Q\.Embeddedness - ANSWER-✔Links, Fit, and Sacrifice. Increases the likelihood of staying with
the organization
WITH VERIFIED SOLUTIONS
\Q\.What is Organizational Behavior? - ANSWER-✔Understanding, explaining, and improving
attitudes and behaviors of individuals/groups in organizations
\Q\.Integrative Model - ANSWER-✔There are 5 major headings in this graphic. Job Performance
and Organizational Commitment are individual outcomes of this model
\Q\.Resource-based view - ANSWER-✔Competitive Advantage comes from (valuable) resources
that are rare and inimitable & is socially complex which all contribute to a firm's profitability
\Q\.Socially Complex Recourses - ANSWER-✔Intangible resources which include culture, trust,
and teamwork. Difficult to imitate due to the amount of time and numerous small decisions taht
must be put into creating them
\Q\.The Rule of One-Eighth - ANSWER-✔Only about 1/8 of companies truly excel at managing
people - Organizational Behavior gives you the edge
\Q\.What is Job Performance? - ANSWER-✔The value of behaviors that contribute to
organizational goals
\Q\.What 3 major categories are relevant to job performance? - ANSWER-✔Task performance,
citizenship behavior & counterproductive behavior
, \Q\.Types of Citizenship behavior - ANSWER-✔Organizational (Voice, civic virtue, boosterism)
Interpersonal (Helping, Courtesy, Sportsmanship)
Both forms are VOLUNTARY
\Q\.How do we identify relevant behaviors? - ANSWER-✔(a) Determine the requirements
associated with a specific job, (b) rate the tasks on frequency & performance, (c) Use most
frequent & important tasks to define task performance
\Q\.What key tool is used for job analysis? - ANSWER-✔O*Net Database --> Used to identify
important tasks and required knowledge, skills, abilities, and other characteristics for thousands
of jobs
\Q\.What 3 categories is task performance typically a mix of? - ANSWER-✔Routine task
performance, Adaptive task performance, and creative task performance
\Q\.What is organizational commitment? - ANSWER-✔The desire of an employee to remain a
member of an organization (based on either want, need, or feeling of obligation)
\Q\.What are the 3 types of organizational commitment? - ANSWER-✔Affective commitment
(emotional attachment)
Continuance commitment (cost of leaving is perceived)
Normative commitment (feeling of obligation)
\Q\.Withdrawal - ANSWER-✔A set of actions that employees perform to avoid the work
situation (i.e., coffee breaks). Withdrawal is the opposite of commitment (inverse)
\Q\.Embeddedness - ANSWER-✔Links, Fit, and Sacrifice. Increases the likelihood of staying with
the organization
