, ENG1504
OCT/NOV 2025
UNIVERSITY EXAMINATIONS
2025 OCTNOV EXAMINATION PAPER
PRACTISING WORKPLACE ENGLISH
ENG1504
PORTFOLIO
Marks: 50/100%
Duration: 3 Days
Primary Examiners: Dr M. Ralushai
Secondary Examiners: Ms Z. Mkhize, Dr Madileng, Ms M. Mphahlele
, ENG1504
OCT/NOV 2025
CHECKLIST
Student Name and Surname: __________________________________________
Student Number: _____________________________________
Is there a student name and number on YES (put your initials here)
the cover page
Is this your original work? YES (put your initials here)
Plagiarism declaration attached? YES (put your initials here)
QUESTION 1: Did you answer it? YES (put your initials here)
QUESTION 2: Did you answer it? YES (put your initials here)
Are you submitting the correct YES (put your initials here)
portfolio and the correct file?
Format if typed:
Arial font
Font size 12
One and a half to double line spacing
Leave sufficient space in the margins for
marker notes.
Format if handwritten:
Blue/black ink
Neat and legible
All pages scanned in 1 file in the correct
order
Did you edit your work? YES (put your initials here)
Did you convert your document to YES (put your initials here)
PDF?
Did you remove any password YES (put your initials here)
protection?
Page 2 of 8
, ENG1504
OCT/NOV 2025
QUESTION 1: WRITING SKILLS IN WORKPLACE CORRESPONDENCE-
EMAIL
BACKGROUND
Mr Sign, the Manager at Boys-be-Boys Courier Services, brought his panel van car to
Flashycars Workshop for service and repairs on 22 September 2025. The following
day, he discovered that unsatisfactory service and repairs had been done on the car.
Mr Sign decided to write an email to the Manager of Flashycars Workshop to inform
him about the condition of the vehicle after the service and repairs. As the secretary
of Boys-be-Boys courier services, it is your responsibility to edit and proofread the
company’s correspondence before it is sent to the recipients.
INSTRUCTIONS
Read the draft email below written by Mr Sign, which contains some errors that blur
appropriate style, tone, and register, and improve it by revising, editing, and
proofreading. This means that you should write a final, improved version of the email
to be sent to the Manager of Flashycars Workshop.
In your final version of the email, you should:
• Have revised the structure of the email. Please pay attention to the subject line,
salutation, paragraphing, introduction and conclusion, goodwill, and complimentary
closing.
• Ensure that you paraphrase and omit irrelevant information.
• Write well-structured paragraphs that are concise, coherent, and logically
sequenced.
Draft Email
To:
From:
Subject: My car is not well fixed!
Page 3 of 8
OCT/NOV 2025
UNIVERSITY EXAMINATIONS
2025 OCTNOV EXAMINATION PAPER
PRACTISING WORKPLACE ENGLISH
ENG1504
PORTFOLIO
Marks: 50/100%
Duration: 3 Days
Primary Examiners: Dr M. Ralushai
Secondary Examiners: Ms Z. Mkhize, Dr Madileng, Ms M. Mphahlele
, ENG1504
OCT/NOV 2025
CHECKLIST
Student Name and Surname: __________________________________________
Student Number: _____________________________________
Is there a student name and number on YES (put your initials here)
the cover page
Is this your original work? YES (put your initials here)
Plagiarism declaration attached? YES (put your initials here)
QUESTION 1: Did you answer it? YES (put your initials here)
QUESTION 2: Did you answer it? YES (put your initials here)
Are you submitting the correct YES (put your initials here)
portfolio and the correct file?
Format if typed:
Arial font
Font size 12
One and a half to double line spacing
Leave sufficient space in the margins for
marker notes.
Format if handwritten:
Blue/black ink
Neat and legible
All pages scanned in 1 file in the correct
order
Did you edit your work? YES (put your initials here)
Did you convert your document to YES (put your initials here)
PDF?
Did you remove any password YES (put your initials here)
protection?
Page 2 of 8
, ENG1504
OCT/NOV 2025
QUESTION 1: WRITING SKILLS IN WORKPLACE CORRESPONDENCE-
BACKGROUND
Mr Sign, the Manager at Boys-be-Boys Courier Services, brought his panel van car to
Flashycars Workshop for service and repairs on 22 September 2025. The following
day, he discovered that unsatisfactory service and repairs had been done on the car.
Mr Sign decided to write an email to the Manager of Flashycars Workshop to inform
him about the condition of the vehicle after the service and repairs. As the secretary
of Boys-be-Boys courier services, it is your responsibility to edit and proofread the
company’s correspondence before it is sent to the recipients.
INSTRUCTIONS
Read the draft email below written by Mr Sign, which contains some errors that blur
appropriate style, tone, and register, and improve it by revising, editing, and
proofreading. This means that you should write a final, improved version of the email
to be sent to the Manager of Flashycars Workshop.
In your final version of the email, you should:
• Have revised the structure of the email. Please pay attention to the subject line,
salutation, paragraphing, introduction and conclusion, goodwill, and complimentary
closing.
• Ensure that you paraphrase and omit irrelevant information.
• Write well-structured paragraphs that are concise, coherent, and logically
sequenced.
Draft Email
To:
From:
Subject: My car is not well fixed!
Page 3 of 8
