UHC ETHICS AND COMPLIANCE TEST EXAM
SCRIPT 2026 COMPLETE QUESTIONS AND
ANSWERS
◉ An agent is explaining Medicare Advantage plan options to a
consumer. During the conversation, the agent explains that Medicare
gives each plan a Star Rating. Which statement is true? Answer: The
agent said that Medicare uses a 5-star rating system to illustrate the
plan's performance and quality.
◉ Which of the following describes Permission to Contact
guidelines? Answer: it allows the agent to discuss the products
identified during the marketing appointment
◉ Which statement about discussing benefits with the consumer
before an enrollment is true? Answer:
◉ When completing an enrollment application in LEAN, why is an
agent prohibited from entering his or her own email address in a
field available for the consumer's email address? Answer: The
consumer/member would not receive plan related correspondence
intended for him/her.
, ◉ What is the purpose of the Statement of Understanding? Answer:
It ensures that when consumers complete the Medicare Advantage
and/or Part D Enrollment Application, they are acknowledging their
understanding that they are actually enrolling, in which plan they
are enrolling, and standard disclosures.
◉ What is Scope of Appointment? Answer: The agreement obtained
from the consumer that identifies the scope of products that can be
discussed at a personal/individual marketing appointment (in-
person or telephonic)
◉ To complete an Enrollment Application on behalf of a consumer,
what authority must the individual have? Answer: The individual
must be legally authorized in the state in which the consumer
resides to act on behalf of the consumer (e.g., Power of Attorney).
◉ melanie is currently enrolled in an HMO MAPD, and she is talking
to sales agent Brenda about enrolling in a Medicare Supplement
Insurance Plan. What should Brenda tell Melanie? Answer: Brenda
should tell her that she is automatically disenrolled from her MA
Plan if she enrolls in a Medicare Supplement Insurance Plan
◉ In which situation must the Medicare Advantage (MA)
organization disenroll a member from an MA plan? Answer: The
member loses entitlement to either Medicare Part A or Part B
SCRIPT 2026 COMPLETE QUESTIONS AND
ANSWERS
◉ An agent is explaining Medicare Advantage plan options to a
consumer. During the conversation, the agent explains that Medicare
gives each plan a Star Rating. Which statement is true? Answer: The
agent said that Medicare uses a 5-star rating system to illustrate the
plan's performance and quality.
◉ Which of the following describes Permission to Contact
guidelines? Answer: it allows the agent to discuss the products
identified during the marketing appointment
◉ Which statement about discussing benefits with the consumer
before an enrollment is true? Answer:
◉ When completing an enrollment application in LEAN, why is an
agent prohibited from entering his or her own email address in a
field available for the consumer's email address? Answer: The
consumer/member would not receive plan related correspondence
intended for him/her.
, ◉ What is the purpose of the Statement of Understanding? Answer:
It ensures that when consumers complete the Medicare Advantage
and/or Part D Enrollment Application, they are acknowledging their
understanding that they are actually enrolling, in which plan they
are enrolling, and standard disclosures.
◉ What is Scope of Appointment? Answer: The agreement obtained
from the consumer that identifies the scope of products that can be
discussed at a personal/individual marketing appointment (in-
person or telephonic)
◉ To complete an Enrollment Application on behalf of a consumer,
what authority must the individual have? Answer: The individual
must be legally authorized in the state in which the consumer
resides to act on behalf of the consumer (e.g., Power of Attorney).
◉ melanie is currently enrolled in an HMO MAPD, and she is talking
to sales agent Brenda about enrolling in a Medicare Supplement
Insurance Plan. What should Brenda tell Melanie? Answer: Brenda
should tell her that she is automatically disenrolled from her MA
Plan if she enrolls in a Medicare Supplement Insurance Plan
◉ In which situation must the Medicare Advantage (MA)
organization disenroll a member from an MA plan? Answer: The
member loses entitlement to either Medicare Part A or Part B
