WELLCARE ACT MASTERY EXAM WITH CORRECT ANSWERS

d



2025/2026 WELLCARE ACT MASTERY
EXAM WITH CORRECT SWERS
d


20. dBeneficiary-facing dmarketing dmaterials ddeveloped dby da dThird-

Party dMarketing dOrganization d(TPMO) dfor dmultiple dMedicare dAdvantage d(MA) dorganizations dor
dplans dcan dbe dreviewed dby djust done dMA dorganization, dsubmitted dto dthe dCenters dfor
dMedicare d& dMedicaid dServices d(C dMS) din dthe dHealth dPlan dManagement dSystem d(HPMS), dand
dopted din dby dthe dhealth dplan dafter ddistribution.


- dCORRECT dANSWER d-FALSE




EnrollmentBapplications dmust dbe dreceived dby dWellcare dno dlater dthan d calendar dday(s)
dfollowing dreceip dt dfrom dthe dbeneficiary. d- dCORRECT dANSWER d-1




Which delements dare davailable das dpart dof dWellcare's dSales dSupport dmodel? d- dCORRECT
dANSWER d- dAll dof dthese




Low-Income dSubsidy d(LIS), dwhich dis doften dreferred dto das dExtra dHelp, dreduces dall dPart dD dplan
dpremiums d- dCORRECT dANSWER d-False




Prior dto dcompletingBthe denrollment dform, dbroker/agents dshould dalways dconfirm dthe dbeneficiary's
dprimary dcare dprovider d(PCP) dand/or dspecialists d- dCORRECT dANSWER d-True

,At dthe dend dof dthis dcourse, dthere dwill dbe da dMastery dExam. dAgents dmust dachieve da dpassing
dscore dof d85% dor dhigher dto dsuccessfully dcomplete dthis dcourse d- dCORRECT dANSWER d-True




Brokers/Agents dmay dbe dinvestigated dafter dbeing dsuspected dof dnoncompliant dactivity dreported
dthrough da d- dCORRECT dANSWER d-Complaint dTracking dModule d(CTM)


Grievance

Secret dShop dFinding




ABbroker/agent dwho dhas dnever dhad dany dverbal dwarnings dcannot dbe dissued da dCorrective
dAction dPlan. d- dCORRECT dANSWER d-False




Wellcare ddoes dnot dneed dto dbe dinformed dof dall dmarketing/sales devents dat dwhich dplans dor
dmaterials dwill dbe dpresented dor ddistributed d(formaland dinformal). d- dCORRECT dANSWER d-False

,Marketing dbenefits din da dservice darea dwhere dthose dbenefits dare dnot davailable dis dprohibited dand
dconsidered dmisleading dunless dthat dis dunavoidable dbecause dof dlocal/regional dor dmedia duse. d-
dCORRECT dANSWER d-True




CustomPoint dsales dmaterial dorder ddates dwill dbe dposted don dWellcare.com d- dCORRECT dANSWER d-
False




The donline dCentene dWorkbench dself-service dportal denables dyou dto d- dCORRECT dANSWER d-All dof
dthese




The dTPMO ddisclaimer dmust dbe dused dby dany dTPMO dthat dsells dplans don dbehalf dof dmore dthan
done dMA dplan dp drovider. dThe ddisclaimer dmust dbe: d- dCORRECT dANSWER d-


Included din dany dmarketing dmaterials, dincluding dprint dmaterials dand dtelevision dadvertisements
ddeveloped, dused, dor ddistributed dby dthe dTPMO.




Verbally dconveyed dwithin dthe dfirst dminute dof da dsales dcall.




Prominently ddisplayed don dTPMO dwebsites d(regardless dof dcontent).




Electronically dconveyed dwhen dcommunicating dwith da dbeneficiary dthrough demail, donline dchat, dor
dother dele dctronic dmeans dof dcommunication d(regardless dof dcontent).

, Brokers/Agents dcan daccess dthe dfollowing dresources dunder dthe dShared dResources dsection din
dCentene dWork dbench. d- dCORRECT dANSWER d-All dof dthese




Which dof dthe dfollowing dis dnot dan dexample dof dProtected dHealth dInformation d(PHI)? d-
dCORRECT dANSWER d- dLibrary dCard




When da dpaper dSOA dform dis dused, dit dmust dbe dcompleted d hosting dthe dsales
dpresentation. d- dCORRECT dANSWER d-48 dHours dprior dto




Ascend dis da dfast, deasy, dand dcompliant dway dfor dbrokers/agents dto dsubmit
dagent- dassisted delectronic denrollments. d- dCORRECT dANSWER d-True