COM312 GCU FINAL EXAM PAPER 2026
QUESTIONS WITH ANSWERS GRADED A+
● Relationship goals - pertaining to the parties' influence on each other.
Who gets to decide, how they treat one another, and other aspects of
their communication
● Identity, or face-saving - needs of people to present themselves
positively in interactions and to be treated with approval and respect
● Prospective goals - identified before interacting with the other parties
● Transactive goals - emerge during the communication exchanges
● destructive conflict - characterized by a shift from original goals to a
desire to harm the other party
● Retrospective goals - identified after the conflict episodes have
occurred
, ● Power imbalances - often impede conflict management; extreme
power imbalances characterizing bullying and sexual assault and
harassment are discussed
● interpersonal conflict - conflict that occurs between two or more
individuals operating as a system of relations, complete with repetitive
behavior, rules, and other identifiable dynamics
● Microevents - observable, recur-ring patterns of behavior that can be
analyzed for underlying conflict structure
● What underlies most conflict? - relationship and identity goals
● TRIP goals are.. - Topic, Relational, Identity, Process
● Topic goals - "What do we want?" Express what you want
● Relational goal - "Who are we to each-other?" "I thought we were
friends?"
● Identity goals - "Who am I?" maintain ones sense of self "you're so
nasty
QUESTIONS WITH ANSWERS GRADED A+
● Relationship goals - pertaining to the parties' influence on each other.
Who gets to decide, how they treat one another, and other aspects of
their communication
● Identity, or face-saving - needs of people to present themselves
positively in interactions and to be treated with approval and respect
● Prospective goals - identified before interacting with the other parties
● Transactive goals - emerge during the communication exchanges
● destructive conflict - characterized by a shift from original goals to a
desire to harm the other party
● Retrospective goals - identified after the conflict episodes have
occurred
, ● Power imbalances - often impede conflict management; extreme
power imbalances characterizing bullying and sexual assault and
harassment are discussed
● interpersonal conflict - conflict that occurs between two or more
individuals operating as a system of relations, complete with repetitive
behavior, rules, and other identifiable dynamics
● Microevents - observable, recur-ring patterns of behavior that can be
analyzed for underlying conflict structure
● What underlies most conflict? - relationship and identity goals
● TRIP goals are.. - Topic, Relational, Identity, Process
● Topic goals - "What do we want?" Express what you want
● Relational goal - "Who are we to each-other?" "I thought we were
friends?"
● Identity goals - "Who am I?" maintain ones sense of self "you're so
nasty
