CSS Chapter 1 & 2 Exam Questions With Correct Answers.

CSS Chapter 1 & 2 Exam Questions With Correct
Answers

The |CSS |testing |program |was |started |in:

a.) |1980

b.) |1990

c.) |2000

d.) |2002 |- |CORRECT |ANSWER✔✔-b



The |CSS |exam |contains |many |electronics |technical |questions.

a.) |True

b.) |False |- |CORRECT |ANSWER✔✔-b



The |CSS |exam |contains |how |many |questions?

a.) |35

b.) |50

c.) |75

d.) |100 |- |CORRECT |ANSWER✔✔-d



Nearly |all |adults |already |know |all |of |the |concepts |of |the |CSS |program, |but |just |don't |apply |
them.

a.) |True

b.) |False |- |CORRECT |ANSWER✔✔-b



The |concept |of |offering |a |customer |service |skills |program |was |originally |proposed |by:

, a.) |military |educators

b.) |mass |merchandiser |companies

c.) |independent |service |shop |owners

d.) |large |manufacturing |companies |in |Washington |state |- |CORRECT |ANSWER✔✔-d



Changes |in |the |motivation |to |give |good |customer |service |occurred |when |high |tech |products |
proliferated.

a.) |True

b.) |False |- |CORRECT |ANSWER✔✔-a



Customer |service |problems |were |shifted |around |in |the |70's |and |80's |as |a |cost-cutting |policy |by
|many |major |companies.



a.) |True

b.) |False |- |CORRECT |ANSWER✔✔-a



Soft |skills |such |as |those |taught |in |CSS |courses |can't |be |learned.

a.) |True

b.) |False |- |CORRECT |ANSWER✔✔-b



Some |companies |pay |those |with |CSS |certifications |mire |than |ordinary |workers.

a.) |True

b.) |False |- |CORRECT |ANSWER✔✔-a



Including |CSS |type |training |concepts |in |technical |training |programs |usually |short-changes |CSS |
and |soft |skills.

a.) |True

b.) |False |- |CORRECT |ANSWER✔✔-a