MHR 3200 || Complete Exam File: High-Scoring Q&A
Set!!
Disciplines contributing to Organizational Behavior correct answers organizational culture,
individual differences, motivation, job satisfaction/engagement, team dynamics, leadership,
organization change
Three basic levels within the organization correct answers 1. Individual
2. Group/team
3. organization
Cultural phenomena related to importance of OB correct answers •People issues (and people)
are complex
•People management/skills are not easy
•People make or break an organization's success
•These skills are needed and expected in everyone
•These skills become increasingly important over time
•These skills are needed now more than ever
•These differentiate the hi-potentials from "the pack"
Derailers correct answers That cause one to fail
•Insensitivity to others
•Poor working relations
•Inability to build or lead a team
•Authoritarianism
•Inability to change and adapt
Human Relations movement correct answers •Increasing numbers of studies/writings from
behavioral scientists focusing on the "human" factor
o Mary Parker Follett (1920s)
o Elton Mayo "The Human Problems of an Industrial Civilization" (1933)
o Hawthorne Studies (1927-1932)
•Collective bargaining legalized in 1935
•Management looking for other ways to manage the workforce
•McGregor's "The Human Side of the Enterprise" and his "Theory Y"
McGregor's Theory X vs. Y correct answers •Theory X Assumptions
o People dislike work and avoid it whenever possible
o People need to be coerced to work
o People require close supervision at all times
o Most people prefer to be directed, have little ambition and avoid responsibility
•Theory Y Assumptions
o Work is seen as a natural activity, like play or rest
o Given objectives, people can be very self-discrete
o People become committed to objectives with some reward
o Most people are ambitious and can accept (and seek out) responsibility
Strategic management overview correct answers •Critical to organization's success
, •Addresses the competitive challenges faced by the organization
•A plan for integrating goals, tactics, policies, and actions into a meaningful whole
•Has two primarily elements: strategy formulation, strategy implementation
•Corporate social responsibility and ethics continue to play an ever-increasing role in
strategic planning
Strategy formulation correct answers Vision-->Mission-->Goals-->Strategic Plan
External Analysis: opportunities and threats
Internal Analysis: strengths and wekanesses
Strategy Implementation correct answers Galbraith's "Star Model"
Focuses on 5 critical elements of organization functioning: strategy, structure,
systems&processes, metrics&rewards, people
Strategic issues related to human resource management correct answers •Mergers and
acquisitions
o Cultural fit
o Leadership team
•Offshoring
•Downsizing/rightsizing
•Business process outsourcing (BPO)
motivation correct answers physiological processes that arouse and direct goal-directed
behavior
Intrinsic Motivation correct answers when an individual is "turned on to one's work bc of the
positive internal feelings that are generated by doing well—positive emotions, satisfaction,
self-praise
Extrinsic motivation correct answers results form the potential or actual receipt of extrinsic
rewards—recognition, money, promotion
P=A x M x O correct answers Performance = Ability x Motivation x Opportunity
Need-based theories of motivation correct answers physiological or psychological
deficiencies that drive behavior
-Maslow
-Alderfer
-McClelland
Maslow correct answers motivation is a function of 5 basic needs
5. self-actualization
4. esteem
3. social
2. safety
1. physciological
Alderfer correct answers Growth, Relatedness, Existence needs
Set!!
Disciplines contributing to Organizational Behavior correct answers organizational culture,
individual differences, motivation, job satisfaction/engagement, team dynamics, leadership,
organization change
Three basic levels within the organization correct answers 1. Individual
2. Group/team
3. organization
Cultural phenomena related to importance of OB correct answers •People issues (and people)
are complex
•People management/skills are not easy
•People make or break an organization's success
•These skills are needed and expected in everyone
•These skills become increasingly important over time
•These skills are needed now more than ever
•These differentiate the hi-potentials from "the pack"
Derailers correct answers That cause one to fail
•Insensitivity to others
•Poor working relations
•Inability to build or lead a team
•Authoritarianism
•Inability to change and adapt
Human Relations movement correct answers •Increasing numbers of studies/writings from
behavioral scientists focusing on the "human" factor
o Mary Parker Follett (1920s)
o Elton Mayo "The Human Problems of an Industrial Civilization" (1933)
o Hawthorne Studies (1927-1932)
•Collective bargaining legalized in 1935
•Management looking for other ways to manage the workforce
•McGregor's "The Human Side of the Enterprise" and his "Theory Y"
McGregor's Theory X vs. Y correct answers •Theory X Assumptions
o People dislike work and avoid it whenever possible
o People need to be coerced to work
o People require close supervision at all times
o Most people prefer to be directed, have little ambition and avoid responsibility
•Theory Y Assumptions
o Work is seen as a natural activity, like play or rest
o Given objectives, people can be very self-discrete
o People become committed to objectives with some reward
o Most people are ambitious and can accept (and seek out) responsibility
Strategic management overview correct answers •Critical to organization's success
, •Addresses the competitive challenges faced by the organization
•A plan for integrating goals, tactics, policies, and actions into a meaningful whole
•Has two primarily elements: strategy formulation, strategy implementation
•Corporate social responsibility and ethics continue to play an ever-increasing role in
strategic planning
Strategy formulation correct answers Vision-->Mission-->Goals-->Strategic Plan
External Analysis: opportunities and threats
Internal Analysis: strengths and wekanesses
Strategy Implementation correct answers Galbraith's "Star Model"
Focuses on 5 critical elements of organization functioning: strategy, structure,
systems&processes, metrics&rewards, people
Strategic issues related to human resource management correct answers •Mergers and
acquisitions
o Cultural fit
o Leadership team
•Offshoring
•Downsizing/rightsizing
•Business process outsourcing (BPO)
motivation correct answers physiological processes that arouse and direct goal-directed
behavior
Intrinsic Motivation correct answers when an individual is "turned on to one's work bc of the
positive internal feelings that are generated by doing well—positive emotions, satisfaction,
self-praise
Extrinsic motivation correct answers results form the potential or actual receipt of extrinsic
rewards—recognition, money, promotion
P=A x M x O correct answers Performance = Ability x Motivation x Opportunity
Need-based theories of motivation correct answers physiological or psychological
deficiencies that drive behavior
-Maslow
-Alderfer
-McClelland
Maslow correct answers motivation is a function of 5 basic needs
5. self-actualization
4. esteem
3. social
2. safety
1. physciological
Alderfer correct answers Growth, Relatedness, Existence needs
