Services (CLAS) ACTUAL UPDATED
QUESTIONS AND CORRECT ANSWERS
What are the barriers in access to health care? - CORRECT ANSWERS✅✅economic,
geographic, social, and cultural factors
What do The Standards intend to do? - CORRECT ANSWERS✅✅advance health equity,
improve quality, and help eliminate health care disparities
Culture - CORRECT ANSWERS✅✅integrated pattern of thoughts, communications,
actions, customs, beliefs, values, and institutions associated, wholly or partially, with racial,
ethnic, or linguistic groups as well as religious, spiritual, biological, geographical, or
sociological characteristics
Cultural and linguistic competency - CORRECT ANSWERS✅✅capacity for individuals
and organizations to work and communicate effectively in cross-cultural situations
Culturally and linguistically appropriate services (CLAS) - CORRECT
ANSWERS✅✅services that are respectful of and responsive to individual cultural health
beliefs and practices, preferred languages, health literacy levels, and communication needs
employed by all members of an organization (regardless of size) at every point of contact.
Health - CORRECT ANSWERS✅✅"not merely the absence of disease or infirmity."
physical, mental, social, and spiritual well-being
Health care disparities - CORRECT ANSWERS✅✅differences in the receipt of,
experiences with, and quality of health care that are not due to access-related factors or
clinical needs, preference, or appropriateness of intervention.
Health equity - CORRECT ANSWERS✅✅attainment of the highest level of health for all
people.