QUESTIONS AND ANSWERS COMPLETE SET
◉ Taxes, fundraising events, and government subsidies and grants
are common _____ that fund a fire and emergency services
organization's budget. Answer: revenue sources
◉ A fire and emergency services organization's records
management system may be used to: Answer: meet legal and AHJ
obligations and requirements.
◉ In which type of situation may a company officer have to refer a
customer to the department's public information officer (PIO), a
senior staff member, or the fire chief? Answer: The customer has a
complex complaint or concern.
◉ What objective should a company officer strive toward in order to
ensure that the proper level of customer service is being provided?
Answer: Generate productive professional relationships with the
customers and implement organizational strategic plans.
◉ How do fire and emergency services organizations benefit from
assigning budget responsibilities to the company officer? Answer:
Fewer delays in performing general maintenance and in obtaining
disposable items
,◉ In order to be able to prepare organizational budget requests,
company officers must understand the: Answer: steps of the budget
process itself.
◉ Systematic records management contributes to the planning
processes of a fire and emergency services organization by: Answer:
monitoring the accomplishment of strategic goals and objectives.
◉ In general, standard operating procedures (SOPs) are treated as
rules that shall be followed, whereas _____ are guidelines that should
be followed. Answer: standard operating guidelines (SOGs)
◉ All citizen concerns or complaints must be resolved or referred as
reasonably and quickly as possible in accordance with the
organization's: Answer: polices and procedures.
◉ Many injuries and fatalities of fire and emergency personnel are a
result of unsafe acts and conditions stemming from: Answer:
apparatus design and maintenance.
◉ With regard to personal protective equipment (PPE), company
officers must: Answer: know the limitations of and in which
circumstances to wear specific pieces of PPE.
, ◉ Members who are not provided adequate _____ during emergency
operations or training exercises are at increased risk for illness or
injury and may jeopardize the safety of others on the incident scene.
Answer: rehabilitation
◉ The fire and emergency services workplace can generally be
divided into the emergency scene, en route to and from the
emergency scene, and: Answer: facilities
◉ Which fire and emergency services health and safety resource is
voluntary, confidential, nonpunitive, and secure, and is also a
cooperative effort between the IAFC and IAFF? Answer: National
Firefighter Near-Miss Reporting System
◉ What type of hazard do medical exposure management programs
attempt to control and manage? Answer: Communicable diseases
◉ Company officers should ensure personnel _____ are appropriate
and current for each individual's duty assignment. Answer:
qualifications
◉ A comprehensive safety, health, and wellness program should
include a focus on overall: Answer: wellness and fitness.