TEST BANK
Business and Professional Communication 2nd
Edition
By Kory Floyd, Peter W. Cardon
N
U
R
SE
D
O
C
S
,TABLE OF CONTENT
CHAPTER 1: Communicating for Professional Success
CHAPTER 2: Culture, Diversity, and Global Engagement
CHAPTER 3: Verbal and Nonverbal Messages
CHAPTER 4: Listening and Learning
CHAPTER 5: Perspective Taking
N
CHAPTER 6: Effective Team Communication
CHAPTER 7: Effective Meetings
U
CHAPTER 8: Career Communication
R
CHAPTER 9: Interviewing Successfully
CHAPTER 10: Writing across Media
SE
CHAPTER 11: Major Goals for Presentations
CHAPTER 12: Planning and Crafting Presentations
D
CHAPTER 13: Finding Support for Your Presentation Goals
CHAPTER 14: Rehearsing and Delivering Successful Presentations
O
C
S
,Student name:__________
Communication can most usefully be understood as a(n)
innate human ability.
art form for which a chosen few possess raw talent.
skill acquired gradually through practice.
blunt tool that will always fail to accomplish its goal.
N
task that can be accomplished only in written rather than verbal form.
U
One reason we communicate is to strengthen our bond with people close to us or, in other words,
to serve our __________ needs.
R
relational
identity
SE
informational
instrumental
transactional
D
When Ferdinand interacts with friends and family through text messaging, he uses slang and
O
other informal language. While at work, he uses more professional, formal language in his
emails. In this sense, Ferdinand is using language to meet his__________ needs.
C
relational
identity
S
informational
instrumental
transactional
Version 1 1
, When Elisha asks questions during her meeting with her supervisor to get clarification on her
assignment, she is using communication to fill her__________ needs.
relational
identity
informational
instrumental
N
transactional
U
Takis, a graphic designer, consults with his supervisors and peers about the brochure he is
creating for a financial planning firm. This communication is driven by his __________ needs.
R
relational
identity
SE
fundamental
instrumental
transactional
D
At a strategy meeting, Csaba’s boss tells everyone not to discuss the strategy with clients until it
O
has been approved by the chief marketing officer. This is an example of a(n)__________ rule.
implicit
C
abstract
nonverbal
S
explicit
dimensional
Unspoken rules about communication behavior, such as knowing not to bother your boss while
she has her office door closed, are known as
Version 1 2
Business and Professional Communication 2nd
Edition
By Kory Floyd, Peter W. Cardon
N
U
R
SE
D
O
C
S
,TABLE OF CONTENT
CHAPTER 1: Communicating for Professional Success
CHAPTER 2: Culture, Diversity, and Global Engagement
CHAPTER 3: Verbal and Nonverbal Messages
CHAPTER 4: Listening and Learning
CHAPTER 5: Perspective Taking
N
CHAPTER 6: Effective Team Communication
CHAPTER 7: Effective Meetings
U
CHAPTER 8: Career Communication
R
CHAPTER 9: Interviewing Successfully
CHAPTER 10: Writing across Media
SE
CHAPTER 11: Major Goals for Presentations
CHAPTER 12: Planning and Crafting Presentations
D
CHAPTER 13: Finding Support for Your Presentation Goals
CHAPTER 14: Rehearsing and Delivering Successful Presentations
O
C
S
,Student name:__________
Communication can most usefully be understood as a(n)
innate human ability.
art form for which a chosen few possess raw talent.
skill acquired gradually through practice.
blunt tool that will always fail to accomplish its goal.
N
task that can be accomplished only in written rather than verbal form.
U
One reason we communicate is to strengthen our bond with people close to us or, in other words,
to serve our __________ needs.
R
relational
identity
SE
informational
instrumental
transactional
D
When Ferdinand interacts with friends and family through text messaging, he uses slang and
O
other informal language. While at work, he uses more professional, formal language in his
emails. In this sense, Ferdinand is using language to meet his__________ needs.
C
relational
identity
S
informational
instrumental
transactional
Version 1 1
, When Elisha asks questions during her meeting with her supervisor to get clarification on her
assignment, she is using communication to fill her__________ needs.
relational
identity
informational
instrumental
N
transactional
U
Takis, a graphic designer, consults with his supervisors and peers about the brochure he is
creating for a financial planning firm. This communication is driven by his __________ needs.
R
relational
identity
SE
fundamental
instrumental
transactional
D
At a strategy meeting, Csaba’s boss tells everyone not to discuss the strategy with clients until it
O
has been approved by the chief marketing officer. This is an example of a(n)__________ rule.
implicit
C
abstract
nonverbal
S
explicit
dimensional
Unspoken rules about communication behavior, such as knowing not to bother your boss while
she has her office door closed, are known as
Version 1 2
