1 | Page
CPXP EXAM STUDY GUIDE QUESTIONS WITH
100% CORRECT SOLUTIONS | GUARANTEED
SUCCESS.
How did the report of quality measures to CMS begin? - correct
answer- Hospitals could voluntarily report quality measures
starting in 2001- adapting to current state from there
What is HCAHPS - correct answer- Hospital Consumer
Assessment of Healthcare Providers and System
What are some metrics for outcome of care? - correct answer-
mortality, readmission, complications, hospital associated
infections
Describe "Pay for performance" - correct answer- provide
financial incentives to hospitals, physicians, and other providers
to carry out improvement and achieve optimal outcomes for
patients
What are some reasons patients may not voice their
complaints? - correct answer- Don't know where to complain,
afraid of retribution, not worth the trouble
,2 | Page
What are the IOM six aims of for quality (established in 2001) -
correct answer- Safe, time, effective, efficient, equitable,
patient-centered (STEEEP)
What is the IHI triple aim? - correct answer- improve patient
experience, improve health of populations, reduce per capita
cost
Describe health literacy - correct answer- capacity to obtain,
process and understand basic health information needed to
make appropriate health decisions
What percentage of adults are estimated to have a proficient
health literacy - correct answer- 12 %
Which year was the American Society for Hospital Risk
Management formed? - correct answer- 1980
What was the original name for the CMS - correct answer-
Health Care Financing Administration
,3 | Page
What is the definition of Culture (Irwin Press) - correct answer-
Culture exists when its members share values and behaviors
that they take for granted
What is empathy - correct answer- the ability to understand and
share the feelings of another
What percentage of CMS reimbursement is dependent on
patient satisfaction scores - correct answer- 1%
What are the 4 basic needs that should be met to create an
ideal patient experience - correct answer- confidence, integrity,
pride, passion
In which year did hospitals establish patient advocates and
representatives? - correct answer- 1965
In which year did the American hospital association develop
patients bill of rights - correct answer- 1973
, 4 | Page
What is the RATER scale and when was it developed - correct
answer- Reliability, Assurance, Tangibles, Empathy,
Responsiveness (early 80s)
What are some of the key concepts of the Planetree model -
correct answer- Importance of social support, patient/resident
education, healing environment (design- iron curtain)
In which year were Diagnostic Related Groups (DRG)
introduced? - correct answer- 1983
What is the Emergency Medical Treatment and Labor Act
(EMTALA) and when was it established - correct answer-
requires hospitals to stabilize any patient who shows up in the
ER regardless of ability to pay (1986)
When was the Health Insurance Portability and Patient
Protection Act (HIPPA) created? - correct answer- 1996
In which year did the IOM publish the report "To Err is Human"
regarding the significance of medical errors - correct answer-
1999
CPXP EXAM STUDY GUIDE QUESTIONS WITH
100% CORRECT SOLUTIONS | GUARANTEED
SUCCESS.
How did the report of quality measures to CMS begin? - correct
answer- Hospitals could voluntarily report quality measures
starting in 2001- adapting to current state from there
What is HCAHPS - correct answer- Hospital Consumer
Assessment of Healthcare Providers and System
What are some metrics for outcome of care? - correct answer-
mortality, readmission, complications, hospital associated
infections
Describe "Pay for performance" - correct answer- provide
financial incentives to hospitals, physicians, and other providers
to carry out improvement and achieve optimal outcomes for
patients
What are some reasons patients may not voice their
complaints? - correct answer- Don't know where to complain,
afraid of retribution, not worth the trouble
,2 | Page
What are the IOM six aims of for quality (established in 2001) -
correct answer- Safe, time, effective, efficient, equitable,
patient-centered (STEEEP)
What is the IHI triple aim? - correct answer- improve patient
experience, improve health of populations, reduce per capita
cost
Describe health literacy - correct answer- capacity to obtain,
process and understand basic health information needed to
make appropriate health decisions
What percentage of adults are estimated to have a proficient
health literacy - correct answer- 12 %
Which year was the American Society for Hospital Risk
Management formed? - correct answer- 1980
What was the original name for the CMS - correct answer-
Health Care Financing Administration
,3 | Page
What is the definition of Culture (Irwin Press) - correct answer-
Culture exists when its members share values and behaviors
that they take for granted
What is empathy - correct answer- the ability to understand and
share the feelings of another
What percentage of CMS reimbursement is dependent on
patient satisfaction scores - correct answer- 1%
What are the 4 basic needs that should be met to create an
ideal patient experience - correct answer- confidence, integrity,
pride, passion
In which year did hospitals establish patient advocates and
representatives? - correct answer- 1965
In which year did the American hospital association develop
patients bill of rights - correct answer- 1973
, 4 | Page
What is the RATER scale and when was it developed - correct
answer- Reliability, Assurance, Tangibles, Empathy,
Responsiveness (early 80s)
What are some of the key concepts of the Planetree model -
correct answer- Importance of social support, patient/resident
education, healing environment (design- iron curtain)
In which year were Diagnostic Related Groups (DRG)
introduced? - correct answer- 1983
What is the Emergency Medical Treatment and Labor Act
(EMTALA) and when was it established - correct answer-
requires hospitals to stabilize any patient who shows up in the
ER regardless of ability to pay (1986)
When was the Health Insurance Portability and Patient
Protection Act (HIPPA) created? - correct answer- 1996
In which year did the IOM publish the report "To Err is Human"
regarding the significance of medical errors - correct answer-
1999
