CPXP Exam with All Correct & 100% Verified Answers|
Actual Complete Exam| Already Graded A+ (Just
Released)
Patient Experience definition (Beryl Institute) ✔Correct Answer-The sum of all interactions, shaped
by an organization's culture, that influence patient perceptions across the continuum of care.
CIQ ✔Correct Answer-Cultural IQ test: Measures cultural engagement with 10 questions on a scale
of 1-10
What 3 elements do patients use in choosing healthcare? ✔Correct Answer-1- Cost
2- Quality
3- Service
transformational leadership ✔Correct Answer-inspiring and championing followers to make the
best decisions so that they might become leaders
Mission, Vision, Values ✔Correct Answer-Mission: why we are here
Vision: where we aspire to go
Values: the rules we live by
Circle of Growth ✔Correct Answer-Employee loyalty leads to
Customer loyalty leads to
Increased Profits leads to
Investment of Profits in Staff Development
Possible lifetime value of a patient to a hospital ✔Correct Answer-$200,000
Cultural Competence ✔Correct Answer-a set of congruent behaviors, attitudes, and policies that
come together in a system, agency, or among professionals that enables effective work in cross-
cultural situations.
*one of the main factors needed to close the disparities gap in healthcare
REGARDS of diversity ✔Correct Answer-Race
Ethnicity
Gender
Age
Religion
Disability
Sexual orientation
Core competencies of PFCC ✔Correct Answer-Respect, dignity
Information sharing
Participation
Collaboration
Patient Rights & Responsibilities ✔Correct Answer-Informed consent
Privacy
, Access to medical records
Patient Bill of Rights: supports and protects rights, safety/quality, inform/educate patients, set
expectations, encourage patient to assume reasonable responsibilities
SBAR ✔Correct Answer-Situation
Background
Assessment
Recommendation
HEART ✔Correct Answer-Hear
Empathize
Acknowledge
Respond
Thank
HEAT ✔Correct Answer-Hear them out
Empathize
Apologize
Take responsibility
AIDET ✔Correct Answer-Acknowledge, Introduce, Duration, Explain, Thank
Low standard deviation ✔Correct Answer-Data points are close to the mean
High standard deviation ✔Correct Answer-Data is widely spread around the mean
Health literacy strategies ✔Correct Answer-Avoid jargon, use plain language, teach back strategy
Top 3 hospital priorities (when surveyed 2017) ✔Correct Answer-- Patient Experience
-Employee Engagement
-Cost management/reduction
HEDIS ✔Correct Answer-Healthcare Effectiveness Data and Information Set
is the measurement tool used by over 90% of health plans
National Committee for Quality Assurance develops
Patient-Centered Medical Home model ✔Correct Answer-1 - components are comprehensive
2 - patient-centered
3 - coordinated care
4 - accessible
5 - quality and safety
Validity ✔Correct Answer-The ability of a test to measure what it is intended to measure
Reliability ✔Correct Answer-the extent to which a test yields consistent results, as assessed by the
consistency of scores on two halves of the test, on alternate forms of the test, or on retesting
Run chart ✔Correct Answer-tool for tracking results over a period of time
Trend ✔Correct Answer-5 data points going in the same direction
Actual Complete Exam| Already Graded A+ (Just
Released)
Patient Experience definition (Beryl Institute) ✔Correct Answer-The sum of all interactions, shaped
by an organization's culture, that influence patient perceptions across the continuum of care.
CIQ ✔Correct Answer-Cultural IQ test: Measures cultural engagement with 10 questions on a scale
of 1-10
What 3 elements do patients use in choosing healthcare? ✔Correct Answer-1- Cost
2- Quality
3- Service
transformational leadership ✔Correct Answer-inspiring and championing followers to make the
best decisions so that they might become leaders
Mission, Vision, Values ✔Correct Answer-Mission: why we are here
Vision: where we aspire to go
Values: the rules we live by
Circle of Growth ✔Correct Answer-Employee loyalty leads to
Customer loyalty leads to
Increased Profits leads to
Investment of Profits in Staff Development
Possible lifetime value of a patient to a hospital ✔Correct Answer-$200,000
Cultural Competence ✔Correct Answer-a set of congruent behaviors, attitudes, and policies that
come together in a system, agency, or among professionals that enables effective work in cross-
cultural situations.
*one of the main factors needed to close the disparities gap in healthcare
REGARDS of diversity ✔Correct Answer-Race
Ethnicity
Gender
Age
Religion
Disability
Sexual orientation
Core competencies of PFCC ✔Correct Answer-Respect, dignity
Information sharing
Participation
Collaboration
Patient Rights & Responsibilities ✔Correct Answer-Informed consent
Privacy
, Access to medical records
Patient Bill of Rights: supports and protects rights, safety/quality, inform/educate patients, set
expectations, encourage patient to assume reasonable responsibilities
SBAR ✔Correct Answer-Situation
Background
Assessment
Recommendation
HEART ✔Correct Answer-Hear
Empathize
Acknowledge
Respond
Thank
HEAT ✔Correct Answer-Hear them out
Empathize
Apologize
Take responsibility
AIDET ✔Correct Answer-Acknowledge, Introduce, Duration, Explain, Thank
Low standard deviation ✔Correct Answer-Data points are close to the mean
High standard deviation ✔Correct Answer-Data is widely spread around the mean
Health literacy strategies ✔Correct Answer-Avoid jargon, use plain language, teach back strategy
Top 3 hospital priorities (when surveyed 2017) ✔Correct Answer-- Patient Experience
-Employee Engagement
-Cost management/reduction
HEDIS ✔Correct Answer-Healthcare Effectiveness Data and Information Set
is the measurement tool used by over 90% of health plans
National Committee for Quality Assurance develops
Patient-Centered Medical Home model ✔Correct Answer-1 - components are comprehensive
2 - patient-centered
3 - coordinated care
4 - accessible
5 - quality and safety
Validity ✔Correct Answer-The ability of a test to measure what it is intended to measure
Reliability ✔Correct Answer-the extent to which a test yields consistent results, as assessed by the
consistency of scores on two halves of the test, on alternate forms of the test, or on retesting
Run chart ✔Correct Answer-tool for tracking results over a period of time
Trend ✔Correct Answer-5 data points going in the same direction
