Nursing Communication Exam 1 2026
Questions and Answers
Techniques of Therapeutic Communication: - Correct answer-Empathizing:
Empathizing is the ability to analyze a situation from the client's perspective. This
technique is a four-step process that assists the nurse to support the client's needs
while avoiding over-involvement, over-distancing, or burnout.
Attentive Listening:Also called mindful listening, this technique requires use of all
of the senses while listening to another person talk. Attentive listening takes
concentration and energy and is the foundation on which all other communication
techniques are built. When listening, the nurse focuses on both verbal and
nonverbal messages, absorbs all of the content without bias, and avoids
formulating a response while the client is still talking. Because this technique can
be difficult, the nurse needs to be aware of potential blocks to listening. When
responding, the nurse can use common movements such as head nodding or saying
"uh huh." At all times, nurses demonstrate sincerity when using attentive listening.
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,Physical Attending:This is demonstrating physical presence while another person is
talking. Five specific actions support physical attending.
Using Silence: Although silence can be uncomfortable, responding to everything a
client says is not necessary.Silence goes beyond active listening and provides a
therapeutic purpose and presence with the client. Silence encourages the client to
communicate with the nurse and to make his or her own reflections. It also
provides time to:
Think
Make connections
Consider alternatives.
Reflecting:This technique is used to acknowledge what the nurse observes or hears
from a client by actively repeating the client's statement. This is reflecting content
and provides the client with a chance to either validate what was said or correct a
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, misinterpretation. When reflecting feelings, the nurse verbalizes the feelings that
the client i
In nursing, communication is an action, skill, and ongoing activity used to convey
information to other healthcare professionals and clients about care needed,
provided, or received. Communication is a process that involves a - Correct
answer-sender, a message, a receiver, and a response
Sender - Correct answer-Sender: An individual or group who desires to provide
information to another individual or group
Message - Correct answer-Message: The content of what is actually said or written.
It includes body language and the ways in which words are transmitted.
Receiver - Correct answer-Receiver: The listener who observes and attends to the
message. The listener also decodes or interprets the information that was sent.
Response - Correct answer-Response: The message the receiver returns to the
sender. Also called feedback, the response can be verbal or nonverbal.
Communication takes two forms Which are: - Correct answer-Verbal and
Nonverbal Communication
Verbal Communication: - Correct answer-Verbal communication uses the spoken
or written word.
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Questions and Answers
Techniques of Therapeutic Communication: - Correct answer-Empathizing:
Empathizing is the ability to analyze a situation from the client's perspective. This
technique is a four-step process that assists the nurse to support the client's needs
while avoiding over-involvement, over-distancing, or burnout.
Attentive Listening:Also called mindful listening, this technique requires use of all
of the senses while listening to another person talk. Attentive listening takes
concentration and energy and is the foundation on which all other communication
techniques are built. When listening, the nurse focuses on both verbal and
nonverbal messages, absorbs all of the content without bias, and avoids
formulating a response while the client is still talking. Because this technique can
be difficult, the nurse needs to be aware of potential blocks to listening. When
responding, the nurse can use common movements such as head nodding or saying
"uh huh." At all times, nurses demonstrate sincerity when using attentive listening.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
,Physical Attending:This is demonstrating physical presence while another person is
talking. Five specific actions support physical attending.
Using Silence: Although silence can be uncomfortable, responding to everything a
client says is not necessary.Silence goes beyond active listening and provides a
therapeutic purpose and presence with the client. Silence encourages the client to
communicate with the nurse and to make his or her own reflections. It also
provides time to:
Think
Make connections
Consider alternatives.
Reflecting:This technique is used to acknowledge what the nurse observes or hears
from a client by actively repeating the client's statement. This is reflecting content
and provides the client with a chance to either validate what was said or correct a
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
, misinterpretation. When reflecting feelings, the nurse verbalizes the feelings that
the client i
In nursing, communication is an action, skill, and ongoing activity used to convey
information to other healthcare professionals and clients about care needed,
provided, or received. Communication is a process that involves a - Correct
answer-sender, a message, a receiver, and a response
Sender - Correct answer-Sender: An individual or group who desires to provide
information to another individual or group
Message - Correct answer-Message: The content of what is actually said or written.
It includes body language and the ways in which words are transmitted.
Receiver - Correct answer-Receiver: The listener who observes and attends to the
message. The listener also decodes or interprets the information that was sent.
Response - Correct answer-Response: The message the receiver returns to the
sender. Also called feedback, the response can be verbal or nonverbal.
Communication takes two forms Which are: - Correct answer-Verbal and
Nonverbal Communication
Verbal Communication: - Correct answer-Verbal communication uses the spoken
or written word.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 3
