CPI - Nonviolent Crisis Intervention
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CPI Crisis Development Model - Answer✅✅1. Anxiety (agitated state).....Supportive
(show empathy)
2. Defensive .....Directive (Give simple clear orders)
3. Acting out person.....Non-violent physical crisis interventions (nonharmful control
positions to be used as a last resort)
4. Tension reduction.....Therapeutic rapport re-establish communication (de-
escalated state)
Anxiety (Agitated state) - Answer✅✅Noticable increase or change in behavior such
as rocking, fists, crying,sweating, clenched jaw etc)
Staff role to Anxiety - Answer✅✅Supportive - Show empathy be non-judgemental
Defensive - Answer✅✅Beginning stages of loss of rationality-individual becomes
beligerent and challenges authority.
Staff role to defensive - Answer✅✅staff takes control of potentially escalting
situation by giving simple orders, remind student of goals or guidelines.
Acting-out Person - Answer✅✅The total loss of control which often results in a
physical acting out episode
, staff role to Acting-out person - Answer✅✅use safe nonharmful control and
restraint positions used to safely control an individual until he can regain control of
his own behavior. Only use as a last resort.
Tension Reduction - Answer✅✅A decrease in physical and emotional energy that
occurs after a person has acted out. Regaining a rational state.
Staff role in Tention Reduction - Answer✅✅Therapeutic Rapport - re-establish
communications with individual who is experiencing tension reduction.
Proxemics (Personal Space) - Answer✅✅Area surrounding the body that is
considered an extention of self. usually 1.5 - 3 feet
Kinesics (body language) - Answer✅✅non-verbal messages transmitted by the
motion and posture of the body. ie facial expressions, gestures.
staff body language - Answer✅✅staff's body language can escalate or de escalate a
given situation (use neutral expressions)
supportive stance (for staff) - Answer✅✅honor personal space
approach in a non-threatenting/non-challenging manner
Paraverbal communication - Answer✅✅The vocal part of speech which excludes
the actual words one uses
tone of voice (use non-threatening)
volume (appropriate for distance and situation)
Cadence (not too fast or strong)
Verbal Intervention Escalation - Answer✅✅Provides tools on how to respond and
act in a given situation. 5 steps
1. Questioning - Answer✅✅Information seeking looking for rational response
careful not to provoke power struggle
Staff intervention for Questioning - Answer✅✅Respond rationally, follow thorugh
on what you say, give 2 choices to set limits, ignore challenge
Refusal - Answer✅✅student is non complient, slight loss of rationalization
Staff intervention for Refusal - Answer✅✅Again, set limits by suggesting 2 choices,
state consequences. Make sure choices and consequences are reasonable and do
able
release - Answer✅✅Verbal acting out emotional outburset, loss of rationalization
Exam | Brand New Expert Exam
Questions with 100% Correct Clear
Answers| All Graded A+|Latest
Premium Update|100%
Guaranteed Success.
CPI Crisis Development Model - Answer✅✅1. Anxiety (agitated state).....Supportive
(show empathy)
2. Defensive .....Directive (Give simple clear orders)
3. Acting out person.....Non-violent physical crisis interventions (nonharmful control
positions to be used as a last resort)
4. Tension reduction.....Therapeutic rapport re-establish communication (de-
escalated state)
Anxiety (Agitated state) - Answer✅✅Noticable increase or change in behavior such
as rocking, fists, crying,sweating, clenched jaw etc)
Staff role to Anxiety - Answer✅✅Supportive - Show empathy be non-judgemental
Defensive - Answer✅✅Beginning stages of loss of rationality-individual becomes
beligerent and challenges authority.
Staff role to defensive - Answer✅✅staff takes control of potentially escalting
situation by giving simple orders, remind student of goals or guidelines.
Acting-out Person - Answer✅✅The total loss of control which often results in a
physical acting out episode
, staff role to Acting-out person - Answer✅✅use safe nonharmful control and
restraint positions used to safely control an individual until he can regain control of
his own behavior. Only use as a last resort.
Tension Reduction - Answer✅✅A decrease in physical and emotional energy that
occurs after a person has acted out. Regaining a rational state.
Staff role in Tention Reduction - Answer✅✅Therapeutic Rapport - re-establish
communications with individual who is experiencing tension reduction.
Proxemics (Personal Space) - Answer✅✅Area surrounding the body that is
considered an extention of self. usually 1.5 - 3 feet
Kinesics (body language) - Answer✅✅non-verbal messages transmitted by the
motion and posture of the body. ie facial expressions, gestures.
staff body language - Answer✅✅staff's body language can escalate or de escalate a
given situation (use neutral expressions)
supportive stance (for staff) - Answer✅✅honor personal space
approach in a non-threatenting/non-challenging manner
Paraverbal communication - Answer✅✅The vocal part of speech which excludes
the actual words one uses
tone of voice (use non-threatening)
volume (appropriate for distance and situation)
Cadence (not too fast or strong)
Verbal Intervention Escalation - Answer✅✅Provides tools on how to respond and
act in a given situation. 5 steps
1. Questioning - Answer✅✅Information seeking looking for rational response
careful not to provoke power struggle
Staff intervention for Questioning - Answer✅✅Respond rationally, follow thorugh
on what you say, give 2 choices to set limits, ignore challenge
Refusal - Answer✅✅student is non complient, slight loss of rationalization
Staff intervention for Refusal - Answer✅✅Again, set limits by suggesting 2 choices,
state consequences. Make sure choices and consequences are reasonable and do
able
release - Answer✅✅Verbal acting out emotional outburset, loss of rationalization
