HS 4510 EXAM 1 STUDY GUIDE
social costs - Answer -costs put on a society
direct care - Answer -treatments performed through interactions with patients
non-direct care - Answer -care that is not directly with people
managament - Answer -the process, comprised of social and technical functions
activities, occurring within organizations for the purpose of accomplishing pre-
determined objectives through human and other resources
Top Managers - Answer -make long-term decisions about the overall direction of the
organization and establish the objectives, policies, and strategies for it
Middle Managers - Answer -implement the policies and plans of the top managers
above them and supervise and coordinate the activities of the first-line managers below
them
front line - Answer -works closets to customers
Strategic Planning - Answer -long term plans, 18-3+ years
tactical planning - Answer -affect company within 6-18 months
four functions of management - Answer -planning, organizing, leading, controlling
decision making - Answer -make effective decisions based on consideration of benefits
and drawbacks
conceptual skills - Answer -the skill of the ability to think/critically analyze and solve
complex problems
technical skills - Answer -the skills that reflect expertise or ability to perform a specific
work task
interpersonal skills - Answer -those skills that enable a manger to communicate with
and work well with other individuals, regardless of whether they are peers, supervisors,
or subordinates
common organization structures - Answer -functional, devision, matrix
unit/team management - Answer -the expertise of the manager at this level involves
managing others in terms of effectively completing the work through task
interdepencence
social costs - Answer -costs put on a society
direct care - Answer -treatments performed through interactions with patients
non-direct care - Answer -care that is not directly with people
managament - Answer -the process, comprised of social and technical functions
activities, occurring within organizations for the purpose of accomplishing pre-
determined objectives through human and other resources
Top Managers - Answer -make long-term decisions about the overall direction of the
organization and establish the objectives, policies, and strategies for it
Middle Managers - Answer -implement the policies and plans of the top managers
above them and supervise and coordinate the activities of the first-line managers below
them
front line - Answer -works closets to customers
Strategic Planning - Answer -long term plans, 18-3+ years
tactical planning - Answer -affect company within 6-18 months
four functions of management - Answer -planning, organizing, leading, controlling
decision making - Answer -make effective decisions based on consideration of benefits
and drawbacks
conceptual skills - Answer -the skill of the ability to think/critically analyze and solve
complex problems
technical skills - Answer -the skills that reflect expertise or ability to perform a specific
work task
interpersonal skills - Answer -those skills that enable a manger to communicate with
and work well with other individuals, regardless of whether they are peers, supervisors,
or subordinates
common organization structures - Answer -functional, devision, matrix
unit/team management - Answer -the expertise of the manager at this level involves
managing others in terms of effectively completing the work through task
interdepencence
