MNN3701
EXAM
PACK
2025
, lOMoARcPSD|19139637
Question 1
Consider the below paragraph regarding an exercise Unilever conducted a couple years ago to help inform the
organisation’s sustainability journey.
Unilever carried out an extensive listening exercise on the future of sustainable business. The organisation spoke to
approximately 300 stakeholders, including more than 130 external experts, and heard from over 40,000 employees
through a ‘Have Your Say’ survey. Unilever received stakeholder views on the priorities that they would like Unilever
to focus on and Unilever plans to use these views to co-create Unilever’s future agenda.
The above paragraph reflects an example of Unilever using a/n _______-oriented stakeholder engagement practice.
a.externally
b.internally
c.future
d.consultative
Question 2
Consider the following extract from the Shoprite Holdings sustainability report:
Shoprite interacts with communities through their corporate social investment (CSI) partners and community
organisations that they support. The Group meets with communities, visits community projects and conduct research
to understand community perceptions of the Shoprite Group.
These communities are _______ stakeholders to the Group.
Select one:
a.definitive
b.dominant
c.dependent
d.discretionary
Question 3
In the annual report, Unilever highlights a number of stakeholder groups, including their customers, shareholders,
employees, suppliers as well as the planet and society.
The above list of stakeholders reflect Unilever’s ________ stakeholders.
a.external
b.dependent
c.internal
d.internal and external
Question 4
Consider the following statement regarding the Shoprite Group’s stakeholder engagement:
Shoprite asked their stakeholders about their concerns in order to better understand them. The Group conducted
online surveys with select stakeholders to bring their expectations to the forefront.
The above statement reflects an example of Shoprite using a/n _______-oriented stakeholder engagement practice.
Select one:
a.externally
b.future
c.internally
d.retrospective
Question 5
Cenderley’s Chocolate Factory (CCF) is connected to a diverse number of stakeholders, namely customers,
employees, unions, suppliers, NGOs, the community, shareholders, investors and business partners. CCF’s norms
and values ensure that their stakeholders are treated the same across the multiple stakeholder networks. The
uniformity of CCF’s social performance, across stakeholder groups of CCF, refers to _______.
Select one:
a.network consistency
b.network diversity
c.shared norms and values
d.shared value
Question 6
Select the option below that best reflects the normative stakeholder approach. The approach ________.
Select one:
a.examines the function of the corporation and the moral guidelines for the operation and management of the
corporation
b.identifies the relationships between the management of stakeholder groups and the achievement of corporate
goals and objectives
, lOMoARcPSD|19139637
c.seeks a balance between two approaches to the stakeholder theory; illustrating the possibility of developing
morally sound ways of conducting profitable business
d.describes and explains the characteristics of the corporation, including aspects such as how it is managed,
who the stakeholders are, how the corporate considers its constituencies and the way its management thinks about
managing the corporate
Question 7
Consider the statement below and answer the question that follows.
Woolworths Holdings Limited (WHL) has the ability to secure or obtain resources, knowledge and information through
relationships with and between individuals, communities and stakeholder groups.
The above statement illustrates the WHL’s ________.
Select one:
a.social capital
b.shared value
c.responsible investment
d.stakeholder engagement
Question 8
Woolworths Holdings Limited (WHL) asks consumers to return plastic clothing hangers from their baby range, which
are still in a good condition, for secondary use within its stores. This illustrates the ________ aspect of sustainable
supply chains.
Select one:
a.reduce
b.recycle
c.resell
d.repair
Question 9
Consider the scenario below and answer the question that follows:
Bright Light Designs (BLD), a black-owned home-business operating from Hatfield, produces buttons and zips. BLD’s
main client is Ray Boutique. Ray Boutique receives excellent quality products from BLD, however BLD is struggling
with Ray Boutique’s required volumes and timely delivery of such. BLD has requested Ray Boutique to assist with
finding a solution to this challenge. There are many options which constitute ways in which Ray Boutique could
partner with BLD, whilst simultaneously improving their Broad-Based Black Economic Empowerment (B-BBEE)
score.
Which one of the following options should Ray Boutique not follow?
Select one:
a.Acquire BLD.
b.Assist BLD to become a B-BBEE accredited supplier.
c.Make facilities available to enable BLD to increase their production potential.
d.Provide financial support to enable BLD to purchase a more reliable means of transporting their products on
time.
Question 10
In 2021 Unilever expanded their supplier diversity programmes around the world. In Kenya, Unilever partnered with
the International Finance Corporation (IFC) to help woman-owned small and medium businesses access corporate
procurement opportunities. This action is a tool for social change, and presents an example of _______ through
procurement.
a.developing suppliers
b.logistical development
c.supplier philanthropy
d.operational growth
Question 11
The Shoprite Group’s scale and effective supply chains create opportunities for local and small suppliers. By
purchasing from and supporting local and small suppliers, giving them access to the Shoprite markets and helping
them to grow, the Group is able to use _______ as a tool for social change and empowerment.
Select one:
a.logistics
b.operations
c.human resources
d.procurement
Question 12
Consider the fictitious scenario below and answer the question that follows:
, lOMoARcPSD|19139637
Themba Holdings Limited (THL) has been searching for the right supplier for their Home Department range. To help
identify the right supplier during the selection process, THL used their environment, social and governance (ESG)
rating system for suppliers. Part of this system included ratings for B-BBEE certification and compliance. At the end
of the selection process, based on outstanding results obtained, AJH Furnishers was selected to be the new supplier.
However, upon further evaluation, THL became aware that AJH Furnishers had deceitfully used people to pretend
they were more B-BBEE-compliant than they really were. At this stage, the Board of Directors called for an urgent
meeting to discuss this unfortunate and important issue.
The deceitful action by AJH Furnishers during the supplier selection process conducted by THL, is an example of the
practice of _______.
Select one:
a.fronting
b.dispositioning
c.tenderpreneurship
d.business-as-usual
Question 13
Corporate XYZ integrates its environmental thinking into its product design, material sourcing and selection,
production processes, delivery of the final product to the consumer, as well as end-of-life management of the product
after useful life. By integrating environmental thinking into these activities, Corporate XYZ makes use of ________
management.
Select one:
a.green supply chain
b.tenderpreneurship
c.integrative supply chain
d.integrative procurement
Question 14
_________ refers to the waste treatment process that involves the combustion of organic substances contained in
waste materials.
Select one:
a.Recovery
b.Recycling
c.Combustion
d.Incineration
Question 15
Themba Holdings Limited (THL) expects suppliers to apply specific standards with a view to managing their impact
on the environment. These standards are applied in terms of the materials they use, production processes, waste,
scrap, packaging, disposal of the end product, compliance to industry standards, and anything that might have an
impact on the environment. This means that THL expects its suppliers to be _______ compliant.
Select one:
a.ISO500
b.ISO14001
c.zero-emission
d.Global Compact
Question 16
The Shoprite Group implements _______ by focusing on recycling their packaging material all along their supply
chain.
Select one:
a.landfill reductions
b.ethical supplier selection
c.holistic operations management
d.reverse logistics
Question 17
Consider the statement below and answer the question that follows:
A corporate’s operations management department is directed by their corporate strategy. The aims of their
operations management include: continually striving to find methods to minimise their impact on the environment,
assuring the manufacturing of quality products with a view to reducing product returns and additional processing,
minimising any scrap or waste, and continually finding innovative ways to dispose of by-products and waste in a
responsible manner.
The aim of the corporate’s operations management is obtained through the application of a _______ process.
Select one:
a.value-adding
b.green logistics
c.lean production
d.managed inventory
Question 18
The Shoprite Group implements _______ by focusing on recycling their packaging material all along their supply
chain.
EXAM
PACK
2025
, lOMoARcPSD|19139637
Question 1
Consider the below paragraph regarding an exercise Unilever conducted a couple years ago to help inform the
organisation’s sustainability journey.
Unilever carried out an extensive listening exercise on the future of sustainable business. The organisation spoke to
approximately 300 stakeholders, including more than 130 external experts, and heard from over 40,000 employees
through a ‘Have Your Say’ survey. Unilever received stakeholder views on the priorities that they would like Unilever
to focus on and Unilever plans to use these views to co-create Unilever’s future agenda.
The above paragraph reflects an example of Unilever using a/n _______-oriented stakeholder engagement practice.
a.externally
b.internally
c.future
d.consultative
Question 2
Consider the following extract from the Shoprite Holdings sustainability report:
Shoprite interacts with communities through their corporate social investment (CSI) partners and community
organisations that they support. The Group meets with communities, visits community projects and conduct research
to understand community perceptions of the Shoprite Group.
These communities are _______ stakeholders to the Group.
Select one:
a.definitive
b.dominant
c.dependent
d.discretionary
Question 3
In the annual report, Unilever highlights a number of stakeholder groups, including their customers, shareholders,
employees, suppliers as well as the planet and society.
The above list of stakeholders reflect Unilever’s ________ stakeholders.
a.external
b.dependent
c.internal
d.internal and external
Question 4
Consider the following statement regarding the Shoprite Group’s stakeholder engagement:
Shoprite asked their stakeholders about their concerns in order to better understand them. The Group conducted
online surveys with select stakeholders to bring their expectations to the forefront.
The above statement reflects an example of Shoprite using a/n _______-oriented stakeholder engagement practice.
Select one:
a.externally
b.future
c.internally
d.retrospective
Question 5
Cenderley’s Chocolate Factory (CCF) is connected to a diverse number of stakeholders, namely customers,
employees, unions, suppliers, NGOs, the community, shareholders, investors and business partners. CCF’s norms
and values ensure that their stakeholders are treated the same across the multiple stakeholder networks. The
uniformity of CCF’s social performance, across stakeholder groups of CCF, refers to _______.
Select one:
a.network consistency
b.network diversity
c.shared norms and values
d.shared value
Question 6
Select the option below that best reflects the normative stakeholder approach. The approach ________.
Select one:
a.examines the function of the corporation and the moral guidelines for the operation and management of the
corporation
b.identifies the relationships between the management of stakeholder groups and the achievement of corporate
goals and objectives
, lOMoARcPSD|19139637
c.seeks a balance between two approaches to the stakeholder theory; illustrating the possibility of developing
morally sound ways of conducting profitable business
d.describes and explains the characteristics of the corporation, including aspects such as how it is managed,
who the stakeholders are, how the corporate considers its constituencies and the way its management thinks about
managing the corporate
Question 7
Consider the statement below and answer the question that follows.
Woolworths Holdings Limited (WHL) has the ability to secure or obtain resources, knowledge and information through
relationships with and between individuals, communities and stakeholder groups.
The above statement illustrates the WHL’s ________.
Select one:
a.social capital
b.shared value
c.responsible investment
d.stakeholder engagement
Question 8
Woolworths Holdings Limited (WHL) asks consumers to return plastic clothing hangers from their baby range, which
are still in a good condition, for secondary use within its stores. This illustrates the ________ aspect of sustainable
supply chains.
Select one:
a.reduce
b.recycle
c.resell
d.repair
Question 9
Consider the scenario below and answer the question that follows:
Bright Light Designs (BLD), a black-owned home-business operating from Hatfield, produces buttons and zips. BLD’s
main client is Ray Boutique. Ray Boutique receives excellent quality products from BLD, however BLD is struggling
with Ray Boutique’s required volumes and timely delivery of such. BLD has requested Ray Boutique to assist with
finding a solution to this challenge. There are many options which constitute ways in which Ray Boutique could
partner with BLD, whilst simultaneously improving their Broad-Based Black Economic Empowerment (B-BBEE)
score.
Which one of the following options should Ray Boutique not follow?
Select one:
a.Acquire BLD.
b.Assist BLD to become a B-BBEE accredited supplier.
c.Make facilities available to enable BLD to increase their production potential.
d.Provide financial support to enable BLD to purchase a more reliable means of transporting their products on
time.
Question 10
In 2021 Unilever expanded their supplier diversity programmes around the world. In Kenya, Unilever partnered with
the International Finance Corporation (IFC) to help woman-owned small and medium businesses access corporate
procurement opportunities. This action is a tool for social change, and presents an example of _______ through
procurement.
a.developing suppliers
b.logistical development
c.supplier philanthropy
d.operational growth
Question 11
The Shoprite Group’s scale and effective supply chains create opportunities for local and small suppliers. By
purchasing from and supporting local and small suppliers, giving them access to the Shoprite markets and helping
them to grow, the Group is able to use _______ as a tool for social change and empowerment.
Select one:
a.logistics
b.operations
c.human resources
d.procurement
Question 12
Consider the fictitious scenario below and answer the question that follows:
, lOMoARcPSD|19139637
Themba Holdings Limited (THL) has been searching for the right supplier for their Home Department range. To help
identify the right supplier during the selection process, THL used their environment, social and governance (ESG)
rating system for suppliers. Part of this system included ratings for B-BBEE certification and compliance. At the end
of the selection process, based on outstanding results obtained, AJH Furnishers was selected to be the new supplier.
However, upon further evaluation, THL became aware that AJH Furnishers had deceitfully used people to pretend
they were more B-BBEE-compliant than they really were. At this stage, the Board of Directors called for an urgent
meeting to discuss this unfortunate and important issue.
The deceitful action by AJH Furnishers during the supplier selection process conducted by THL, is an example of the
practice of _______.
Select one:
a.fronting
b.dispositioning
c.tenderpreneurship
d.business-as-usual
Question 13
Corporate XYZ integrates its environmental thinking into its product design, material sourcing and selection,
production processes, delivery of the final product to the consumer, as well as end-of-life management of the product
after useful life. By integrating environmental thinking into these activities, Corporate XYZ makes use of ________
management.
Select one:
a.green supply chain
b.tenderpreneurship
c.integrative supply chain
d.integrative procurement
Question 14
_________ refers to the waste treatment process that involves the combustion of organic substances contained in
waste materials.
Select one:
a.Recovery
b.Recycling
c.Combustion
d.Incineration
Question 15
Themba Holdings Limited (THL) expects suppliers to apply specific standards with a view to managing their impact
on the environment. These standards are applied in terms of the materials they use, production processes, waste,
scrap, packaging, disposal of the end product, compliance to industry standards, and anything that might have an
impact on the environment. This means that THL expects its suppliers to be _______ compliant.
Select one:
a.ISO500
b.ISO14001
c.zero-emission
d.Global Compact
Question 16
The Shoprite Group implements _______ by focusing on recycling their packaging material all along their supply
chain.
Select one:
a.landfill reductions
b.ethical supplier selection
c.holistic operations management
d.reverse logistics
Question 17
Consider the statement below and answer the question that follows:
A corporate’s operations management department is directed by their corporate strategy. The aims of their
operations management include: continually striving to find methods to minimise their impact on the environment,
assuring the manufacturing of quality products with a view to reducing product returns and additional processing,
minimising any scrap or waste, and continually finding innovative ways to dispose of by-products and waste in a
responsible manner.
The aim of the corporate’s operations management is obtained through the application of a _______ process.
Select one:
a.value-adding
b.green logistics
c.lean production
d.managed inventory
Question 18
The Shoprite Group implements _______ by focusing on recycling their packaging material all along their supply
chain.
