Table of Contents
Change Management
1) Recognizing the Need for Change .............................................................................................................. 6
2) Diagnosis Process and Information Gathering ..................................................................................... 9
3) Planning and Preparing for Change ....................................................................................................... 13
4) Leading and Managing the People Issues ............................................................................................ 18
5) Implementing, Reviewing, Sustaining Change & Learning ........................................................... 23
6) Remember this for the Case!!.................................................................................................................... 27
Cover Letter and Resume
1) Resume / CV..................................................................................................................................................... 28
2) Cover Letters ................................................................................................................................................... 30
Networking
1) What is networking?..................................................................................................................................... 32
2) Preparing for Networking .......................................................................................................................... 32
3) Networking Skills and Etiquette .............................................................................................................. 33
4) Networking Conversation: First Impression, from start till Finish........................................... 34
5) Follow-up .......................................................................................................................................................... 34
6) Your Personal Network - 2 ........................................................................................................................ 35
Organizational Culture, Personal and Employer Branding & Recruitment
1) Organizational Culture ................................................................................................................................ 36
2) Personal Branding ......................................................................................................................................... 37
3) Recruitment ..................................................................................................................................................... 38
4) Employer Branding ....................................................................................................................................... 40
Communicating Change
1) Developing a Communication Strategy ................................................................................................ 42
2) Be Aware of the Dark Side of Transparency ....................................................................................... 43
3) Change in the International Context ...................................................................................................... 44
Job Interview Selection
1) The Recruitment and Selection Process ............................................................................................... 48
2) What is (Employee) Selection? ................................................................................................................ 48
3) A “Typical” Selection Procedure .............................................................................................................. 48
4) Important things to focus on during Selection Procedure ........................................................... 54
5) Remember this for the Case and Exam!! .............................................................................................. 55
6) Key Terms!........................................................................................................................................................ 55
Compensation & Benefits
1) Basic Factors in Determining Pay Rates ............................................................................................... 56
2) Job Evaluation Methods .............................................................................................................................. 58
3) Money’s Role in Motivation ....................................................................................................................... 58
1
,4) Types Of Direct Financial Compensation ............................................................................................. 59
5) Benefits .............................................................................................................................................................. 60
6) Remember this for the Case and Exam ................................................................................................. 62
7) Key Terms ......................................................................................................................................................... 62
Negotiating
1) Negotiating ....................................................................................................................................................... 63
2) Negotiating Process ...................................................................................................................................... 63
3) International Negotiations ......................................................................................................................... 65
Onboarding & Training
1) Onboarding....................................................................................................................................................... 67
2) Employee Training ........................................................................................................................................ 68
3) Remember this for the Case and the Exam ......................................................................................... 72
4) Key Terms ......................................................................................................................................................... 73
Performance Management and Appraisal
1) Performance Appraisal................................................................................................................................ 74
2) The Performance Review ........................................................................................................................... 80
3) Key Terms ......................................................................................................................................................... 82
Career Management and Employee Turnover
1) What is a Career? !! ....................................................................................................................................... 83
2) Career Management...................................................................................................................................... 85
3) Managing Turnover and Retention ........................................................................................................ 86
4) Managing Dismissals – Outplacement................................................................................................... 88
5) The termination interview ......................................................................................................................... 89
6) Remember this for the Case and Exam ................................................................................................. 91
7) Key Terms ......................................................................................................................................................... 91
Persuading For Change
1) Communication .............................................................................................................................................. 92
2) How do leaders persuade people to do things they would rather not do? ............................ 93
3) Maslow’s Hierarchy of Needs.................................................................................................................... 94
2
, 1. Change management
Managing change: a process perspective
Learning Objectives
➢ Understand the relevance of change management in the current context
➢ Describe the seven core activities in an effective change process
➢ Recognize types of change and explain the implications of these types of change
➢ Give examples of sources of change and explain how they can disrupt
organizations
➢ Use a change tool to attend to different performance indicators
➢ Identify the issues that need to be considered at the start of the change process
Why Change Management?
VUCA
• Volatility
• Uncertainty
• Complexity
• Ambiguity
A. The Change Process
The process perspective attends to the “how” of change and focuses on the way a
transformation occurs.
How do we go to the change?
It draws attention to issues such as:
• the pace of change and the sequence of activities
• the way decisions are made and communicated
• the ways in which people respond to the actions of others.
Current Future
State A B C State
B. Lewin's Three-Step Process
3
, Core activities in the change process
Reviewing where the organization is today and where it might be in the future
Reviewing the present state
• Collecting and interpreting data about the current situation
• Formulating cause and effect hypotheses
• Testing these hypotheses to confirm the diagnosis
Visioning: Identifying a more desirable future state
Leading and managing the people issues
Those leading change sometimes approach issues from a purely technical perspective and give
insufficient attention to what some refer to as the ‘softer’ people issues.
Examples of people issues are:
• The way leaders relate to change;
• Trust;
• Motivation and commitment;
• Support for those who will be affected by change.
Learning
Those leading change can learn to be more effective if they step back and monitor what is
going on, paying particular attention to:
• How others react to what they do
• How their decisions impact immediate and longer-term outcomes
4
Change Management
1) Recognizing the Need for Change .............................................................................................................. 6
2) Diagnosis Process and Information Gathering ..................................................................................... 9
3) Planning and Preparing for Change ....................................................................................................... 13
4) Leading and Managing the People Issues ............................................................................................ 18
5) Implementing, Reviewing, Sustaining Change & Learning ........................................................... 23
6) Remember this for the Case!!.................................................................................................................... 27
Cover Letter and Resume
1) Resume / CV..................................................................................................................................................... 28
2) Cover Letters ................................................................................................................................................... 30
Networking
1) What is networking?..................................................................................................................................... 32
2) Preparing for Networking .......................................................................................................................... 32
3) Networking Skills and Etiquette .............................................................................................................. 33
4) Networking Conversation: First Impression, from start till Finish........................................... 34
5) Follow-up .......................................................................................................................................................... 34
6) Your Personal Network - 2 ........................................................................................................................ 35
Organizational Culture, Personal and Employer Branding & Recruitment
1) Organizational Culture ................................................................................................................................ 36
2) Personal Branding ......................................................................................................................................... 37
3) Recruitment ..................................................................................................................................................... 38
4) Employer Branding ....................................................................................................................................... 40
Communicating Change
1) Developing a Communication Strategy ................................................................................................ 42
2) Be Aware of the Dark Side of Transparency ....................................................................................... 43
3) Change in the International Context ...................................................................................................... 44
Job Interview Selection
1) The Recruitment and Selection Process ............................................................................................... 48
2) What is (Employee) Selection? ................................................................................................................ 48
3) A “Typical” Selection Procedure .............................................................................................................. 48
4) Important things to focus on during Selection Procedure ........................................................... 54
5) Remember this for the Case and Exam!! .............................................................................................. 55
6) Key Terms!........................................................................................................................................................ 55
Compensation & Benefits
1) Basic Factors in Determining Pay Rates ............................................................................................... 56
2) Job Evaluation Methods .............................................................................................................................. 58
3) Money’s Role in Motivation ....................................................................................................................... 58
1
,4) Types Of Direct Financial Compensation ............................................................................................. 59
5) Benefits .............................................................................................................................................................. 60
6) Remember this for the Case and Exam ................................................................................................. 62
7) Key Terms ......................................................................................................................................................... 62
Negotiating
1) Negotiating ....................................................................................................................................................... 63
2) Negotiating Process ...................................................................................................................................... 63
3) International Negotiations ......................................................................................................................... 65
Onboarding & Training
1) Onboarding....................................................................................................................................................... 67
2) Employee Training ........................................................................................................................................ 68
3) Remember this for the Case and the Exam ......................................................................................... 72
4) Key Terms ......................................................................................................................................................... 73
Performance Management and Appraisal
1) Performance Appraisal................................................................................................................................ 74
2) The Performance Review ........................................................................................................................... 80
3) Key Terms ......................................................................................................................................................... 82
Career Management and Employee Turnover
1) What is a Career? !! ....................................................................................................................................... 83
2) Career Management...................................................................................................................................... 85
3) Managing Turnover and Retention ........................................................................................................ 86
4) Managing Dismissals – Outplacement................................................................................................... 88
5) The termination interview ......................................................................................................................... 89
6) Remember this for the Case and Exam ................................................................................................. 91
7) Key Terms ......................................................................................................................................................... 91
Persuading For Change
1) Communication .............................................................................................................................................. 92
2) How do leaders persuade people to do things they would rather not do? ............................ 93
3) Maslow’s Hierarchy of Needs.................................................................................................................... 94
2
, 1. Change management
Managing change: a process perspective
Learning Objectives
➢ Understand the relevance of change management in the current context
➢ Describe the seven core activities in an effective change process
➢ Recognize types of change and explain the implications of these types of change
➢ Give examples of sources of change and explain how they can disrupt
organizations
➢ Use a change tool to attend to different performance indicators
➢ Identify the issues that need to be considered at the start of the change process
Why Change Management?
VUCA
• Volatility
• Uncertainty
• Complexity
• Ambiguity
A. The Change Process
The process perspective attends to the “how” of change and focuses on the way a
transformation occurs.
How do we go to the change?
It draws attention to issues such as:
• the pace of change and the sequence of activities
• the way decisions are made and communicated
• the ways in which people respond to the actions of others.
Current Future
State A B C State
B. Lewin's Three-Step Process
3
, Core activities in the change process
Reviewing where the organization is today and where it might be in the future
Reviewing the present state
• Collecting and interpreting data about the current situation
• Formulating cause and effect hypotheses
• Testing these hypotheses to confirm the diagnosis
Visioning: Identifying a more desirable future state
Leading and managing the people issues
Those leading change sometimes approach issues from a purely technical perspective and give
insufficient attention to what some refer to as the ‘softer’ people issues.
Examples of people issues are:
• The way leaders relate to change;
• Trust;
• Motivation and commitment;
• Support for those who will be affected by change.
Learning
Those leading change can learn to be more effective if they step back and monitor what is
going on, paying particular attention to:
• How others react to what they do
• How their decisions impact immediate and longer-term outcomes
4
