Elite Academic Institute 068 053 513 262 1185
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Educating the world for a better change
,Elite Academic Institute 068 053 513 262 1185
WARNING: PLEASE NOTE THAT PLAGIARISM IS A SERIOUS ACADEMIC
OFFENSE, therefore, the documents provided here including past assignments, tests and
notes are intended SOLELY for educational purposes and as a guide to help students
understand academic concepts and improve their writing skills. These materials should
not be submitted as final work, as doing so may constitute academic dishonesty. Students
are encouraged to use them as reference points, develop their own understanding and
produce original work that reflects their knowledge and critical thinking. Students are also
encouraged to regenerate their own (personalized) solutions paying particular attention
to module contents as prescribed by module facilitators, lecturers and supervisors. If this
document is plagiarized by the users and fails, ELITE ACADEMIC INSTITUTE should not
be rendered accountable since the contents in this document only give learners a kick-
start on what is expected of them from their areas of specialty.
CAUTION: STUDENTS ARE NOT MANDATED TO USE ALL THE INFORMATION IN
THIS DOCUMENT IN WRITING THEIR ASSIGNMENTS
Educating the world for a better change
, Elite Academic Institute 068 053 513 262 1185
Table of Contents
SECTION A (Compulsory) ....................................................................................... 6
Question 1 [10] ......................................................................................................... 6
SECTION B ................................................................................................................ 7
Question 2 [30] ......................................................................................................... 7
2.1 During this covid-19 period, the management teams had to break away from
the traditional style of management by making a traditional breakthrough in the
fight for sales, profits, resources, funding and jobs. Therefore, the quality-based
strategy Nkosi Motor Plan Brokers (LTD) adopted depended on effective
leadership and doing the right things right first. Justify Nkosi Motor Plan
Brokers (LTD)’s plan to implement the five requirements for effective leadership.
(10) ............................................................................................................................. 7
2.2 Being the Quality Director of Nkosi Motor Plan Brokers (LTD), two weeks
before the nationwide lockdown the CEO John Nkosi informed you of the need
to redesign the company’s business processes. Appraise the seven phases of
business process reengineering to redesign Nkosi Motor Plan Brokers (LTD)’s
processes so as to ensure business is not compromised during the lockdown
period. (7) .................................................................................................................. 9
2.3 The leadership of Nkosi Motor Plan Brokers (LTD) unanimously decided to
apply the several attributes with particular emphasis on the design of the
service operations during the new norm. Roll out how will it be implemented. (6)
................................................................................................................................. 11
2.4 John Nkosi, CEO of Nkosi Motor Plan Brokers (LTD) identified five
successful exponents of process excellence. Identify each of the process
excellence dimensions, then apply each dimension to the organisation. (5) ... 12
2.5 Information and knowledge are two words frequently used in organisations.
Explain in what context these words are often used together. (2)..................... 13
Educating the world for a better change
ademic In
Ac sti
te
tu
Eli
te
he
de
W
re a
G ra eM
d u a t e s Ar
Educating the world for a better change
,Elite Academic Institute 068 053 513 262 1185
WARNING: PLEASE NOTE THAT PLAGIARISM IS A SERIOUS ACADEMIC
OFFENSE, therefore, the documents provided here including past assignments, tests and
notes are intended SOLELY for educational purposes and as a guide to help students
understand academic concepts and improve their writing skills. These materials should
not be submitted as final work, as doing so may constitute academic dishonesty. Students
are encouraged to use them as reference points, develop their own understanding and
produce original work that reflects their knowledge and critical thinking. Students are also
encouraged to regenerate their own (personalized) solutions paying particular attention
to module contents as prescribed by module facilitators, lecturers and supervisors. If this
document is plagiarized by the users and fails, ELITE ACADEMIC INSTITUTE should not
be rendered accountable since the contents in this document only give learners a kick-
start on what is expected of them from their areas of specialty.
CAUTION: STUDENTS ARE NOT MANDATED TO USE ALL THE INFORMATION IN
THIS DOCUMENT IN WRITING THEIR ASSIGNMENTS
Educating the world for a better change
, Elite Academic Institute 068 053 513 262 1185
Table of Contents
SECTION A (Compulsory) ....................................................................................... 6
Question 1 [10] ......................................................................................................... 6
SECTION B ................................................................................................................ 7
Question 2 [30] ......................................................................................................... 7
2.1 During this covid-19 period, the management teams had to break away from
the traditional style of management by making a traditional breakthrough in the
fight for sales, profits, resources, funding and jobs. Therefore, the quality-based
strategy Nkosi Motor Plan Brokers (LTD) adopted depended on effective
leadership and doing the right things right first. Justify Nkosi Motor Plan
Brokers (LTD)’s plan to implement the five requirements for effective leadership.
(10) ............................................................................................................................. 7
2.2 Being the Quality Director of Nkosi Motor Plan Brokers (LTD), two weeks
before the nationwide lockdown the CEO John Nkosi informed you of the need
to redesign the company’s business processes. Appraise the seven phases of
business process reengineering to redesign Nkosi Motor Plan Brokers (LTD)’s
processes so as to ensure business is not compromised during the lockdown
period. (7) .................................................................................................................. 9
2.3 The leadership of Nkosi Motor Plan Brokers (LTD) unanimously decided to
apply the several attributes with particular emphasis on the design of the
service operations during the new norm. Roll out how will it be implemented. (6)
................................................................................................................................. 11
2.4 John Nkosi, CEO of Nkosi Motor Plan Brokers (LTD) identified five
successful exponents of process excellence. Identify each of the process
excellence dimensions, then apply each dimension to the organisation. (5) ... 12
2.5 Information and knowledge are two words frequently used in organisations.
Explain in what context these words are often used together. (2)..................... 13
Educating the world for a better change
