EXCELCENTRE LEARNING INSTITUTE 061 043 9805
PU E
SHI
NG Y L E NC
OU TO THE GATE OF EXC EL
Education is the most powerful weapon which you can use to change the world
,EXCELCENTRE LEARNING INSTITUTE 061 043 9805
WARNING: PLEASE NOTE THAT PLAGIARISM IS A SERIOUS ACADEMIC
OFFENSE, therefore students must use this document ONLY as a guideline. Hence
students have regenerated their own (personalized) solutions paying particular
attention to module contents as prescribed by module facilitators, lecturers and
supervisors. This document’s purpose is to compact all sources of information that
might be relevant to students’ assignments, hence additional knowledge on the
provided information is not restricted by the authors. However, submitting this
document as one’s final work is considered unethical, and students should be
penalized. If this document is plagiarized by the users and fails, EXCELCENTRE
should not be rendered accountable since the contents in this document only give
learners a kick-start on what is expected of them from their areas of
specialty.CAUTION: STUDENTS ARE NOT MANDATED TO USE EVERY DETAIL IN
THIS DOCUMENT IN WRITING THEIR ASSIGNMENT
Education is the most powerful weapon which you can use to change the world
, EXCELCENTRE LEARNING INSTITUTE 061 043 9805
Table of Contents
SECTION A (Compulsory) ....................................................................................................... 5
Question 1 [10] ...................................................................................................................... 5
SECTION B............................................................................................................................. 6
Question 2 [30] ...................................................................................................................... 6
2.1 During this covid-19 period, the management teams had to break away from the traditional
style of management by making a traditional breakthrough in the fight for sales, profits,
resources, funding and jobs. Therefore, the quality-based strategy Nkosi Motor Plan Brokers
(LTD) adopted depended on effective leadership and doing the right things right first. Justify
Nkosi Motor Plan Brokers (LTD)’s plan to implement the five requirements for effective
leadership. (10) ...................................................................................................................... 6
2.2 Being the Quality Director of Nkosi Motor Plan Brokers (LTD), two weeks before the
nationwide lockdown the CEO John Nkosi informed you of the need to redesign the company’s
business processes. Appraise the seven phases of business process reengineering to redesign
Nkosi Motor Plan Brokers (LTD)’s processes so as to ensure business is not compromised during
the lockdown period. (7) ......................................................................................................... 8
2.3 The leadership of Nkosi Motor Plan Brokers (LTD) unanimously decided to apply the several
attributes with particular emphasis on the design of the service operations during the new
norm. Roll out how will it be implemented. (6) ....................................................................... 10
2.4 John Nkosi, CEO of Nkosi Motor Plan Brokers (LTD) identified five successful exponents of
process excellence. Identify each of the process excellence dimensions, then apply each
dimension to the organisation. (5) ......................................................................................... 11
2.5 Information and knowledge are two words frequently used in organisations. Explain in what
context these words are often used together. (2).................................................................... 12
QUESTION 3 ........................................................................................................................ 12
3.1 Explain how you will design a good quality management system to solve the material
problems experienced by Innovation Unlimited PTY (LTD). (6)................................................. 13
3.2 Justify the DRIVER framework methodology you would adopt to overcome some of the
problems experienced by Innovation Unlimited PTY (LTD). (6)................................................. 14
3.3 Innovation Unlimited PTY (LTD) intends conducting business with a local supplier of
electrical appliance components for refrigerators and stoves. The managing director of
Innovation Unlimited PTY (LTD) tasked you, the supply chain director, to start immediate
negotiations with the body parts supplier for a major new contract. Explain how you would
prepare for the negotiation of a one-year contract. Identify and explain the major quality factors
to consider when partnering with this key supplier. (6) ........................................................... 15
3.4 The core business of Innovation Unlimited PTY (LTD) is to manufacture and distribute
appliances in South Africa and Africa. Parts are imported from abroad and all the manufacturing
processes are undertaken manually. The lead times are between six and eight weeks.
Customers are switching to competitors who provide faster service and better quality products.
To sustain its business, Innovation Unlimited PTY (LTD) must re-engineer its manufacturing
processes to reduce lead times to five days. Assess the process of re engineering Innovation
Unlimited PTY (LTD). Justify why it is necessary to re-engineer the organisation. (6) ................. 16
Education is the most powerful weapon which you can use to change the world
PU E
SHI
NG Y L E NC
OU TO THE GATE OF EXC EL
Education is the most powerful weapon which you can use to change the world
,EXCELCENTRE LEARNING INSTITUTE 061 043 9805
WARNING: PLEASE NOTE THAT PLAGIARISM IS A SERIOUS ACADEMIC
OFFENSE, therefore students must use this document ONLY as a guideline. Hence
students have regenerated their own (personalized) solutions paying particular
attention to module contents as prescribed by module facilitators, lecturers and
supervisors. This document’s purpose is to compact all sources of information that
might be relevant to students’ assignments, hence additional knowledge on the
provided information is not restricted by the authors. However, submitting this
document as one’s final work is considered unethical, and students should be
penalized. If this document is plagiarized by the users and fails, EXCELCENTRE
should not be rendered accountable since the contents in this document only give
learners a kick-start on what is expected of them from their areas of
specialty.CAUTION: STUDENTS ARE NOT MANDATED TO USE EVERY DETAIL IN
THIS DOCUMENT IN WRITING THEIR ASSIGNMENT
Education is the most powerful weapon which you can use to change the world
, EXCELCENTRE LEARNING INSTITUTE 061 043 9805
Table of Contents
SECTION A (Compulsory) ....................................................................................................... 5
Question 1 [10] ...................................................................................................................... 5
SECTION B............................................................................................................................. 6
Question 2 [30] ...................................................................................................................... 6
2.1 During this covid-19 period, the management teams had to break away from the traditional
style of management by making a traditional breakthrough in the fight for sales, profits,
resources, funding and jobs. Therefore, the quality-based strategy Nkosi Motor Plan Brokers
(LTD) adopted depended on effective leadership and doing the right things right first. Justify
Nkosi Motor Plan Brokers (LTD)’s plan to implement the five requirements for effective
leadership. (10) ...................................................................................................................... 6
2.2 Being the Quality Director of Nkosi Motor Plan Brokers (LTD), two weeks before the
nationwide lockdown the CEO John Nkosi informed you of the need to redesign the company’s
business processes. Appraise the seven phases of business process reengineering to redesign
Nkosi Motor Plan Brokers (LTD)’s processes so as to ensure business is not compromised during
the lockdown period. (7) ......................................................................................................... 8
2.3 The leadership of Nkosi Motor Plan Brokers (LTD) unanimously decided to apply the several
attributes with particular emphasis on the design of the service operations during the new
norm. Roll out how will it be implemented. (6) ....................................................................... 10
2.4 John Nkosi, CEO of Nkosi Motor Plan Brokers (LTD) identified five successful exponents of
process excellence. Identify each of the process excellence dimensions, then apply each
dimension to the organisation. (5) ......................................................................................... 11
2.5 Information and knowledge are two words frequently used in organisations. Explain in what
context these words are often used together. (2).................................................................... 12
QUESTION 3 ........................................................................................................................ 12
3.1 Explain how you will design a good quality management system to solve the material
problems experienced by Innovation Unlimited PTY (LTD). (6)................................................. 13
3.2 Justify the DRIVER framework methodology you would adopt to overcome some of the
problems experienced by Innovation Unlimited PTY (LTD). (6)................................................. 14
3.3 Innovation Unlimited PTY (LTD) intends conducting business with a local supplier of
electrical appliance components for refrigerators and stoves. The managing director of
Innovation Unlimited PTY (LTD) tasked you, the supply chain director, to start immediate
negotiations with the body parts supplier for a major new contract. Explain how you would
prepare for the negotiation of a one-year contract. Identify and explain the major quality factors
to consider when partnering with this key supplier. (6) ........................................................... 15
3.4 The core business of Innovation Unlimited PTY (LTD) is to manufacture and distribute
appliances in South Africa and Africa. Parts are imported from abroad and all the manufacturing
processes are undertaken manually. The lead times are between six and eight weeks.
Customers are switching to competitors who provide faster service and better quality products.
To sustain its business, Innovation Unlimited PTY (LTD) must re-engineer its manufacturing
processes to reduce lead times to five days. Assess the process of re engineering Innovation
Unlimited PTY (LTD). Justify why it is necessary to re-engineer the organisation. (6) ................. 16
Education is the most powerful weapon which you can use to change the world
