DELL CLIENT FOUNDATION ASSESSMENT 2026
TEST PAPER QUESTIONS AND ANSWERS
GRADED A+
● Which of the following is the correct way to trigger BIOS Recovery?
Answer: For desktops, power on the system and hold down "CTRL +
Esc" Key.
● Which of the following are the Pre-boot system diagnostics? (Select 2)
Answer: SupportAssist | On-board Diagnostics & ePSA
● You replaced the system board of a Latitude 7530. Which method can
you use to enter the laptop's service tag? Answer: Input the service tag
in the Service Menu (SMMM).
● How should the technicians handle the PCBs while dismantling or
repackaging them? Answer: From the edges/sides only without touching
any other area.
● For Vostro 5890, under which option of the BIOS Setup Utility can
one find the 'BIOS Recovery from Hard Drive' option? Answer: Update,
Recovery
, ● You are at the customer's place to service XPS 9315 system board.
Which digit represents the series of the laptop in the model's name?
Answer: 9
● Which of the following statements are true about Latitude Self-Heal
recovery? (Select 3) Answer: 1-Self-heal can be used to recover from a
no POST / no Power / no Video situation.
2-Self-heal can only be initiated when the coin cell battery & primary
battery are not connected to the system.
3-When self-heal is triggered, system will auto power-on with a blank
screen, reboots a couple of times (watch for the LED lights, Power, Wi-
Fi, HDD Etc....
● Customer's desktop (OptiPlex 5490 AIO) is flashing a 3,3 LED error
code during the service call. Which section under the service manual
will help you get the information about the Diagnostic LED behavior?
Answer: Troubleshooting
● BIOS Recovery from Hard Drive option can be disabled in
____________. Answer: BIOS
● You are fixing a computer running on Windows 10 or later and it is not
booting. Which BIOS settings will you change? (Select 2) Answer:
Change Boot Mode to UEFI
TEST PAPER QUESTIONS AND ANSWERS
GRADED A+
● Which of the following is the correct way to trigger BIOS Recovery?
Answer: For desktops, power on the system and hold down "CTRL +
Esc" Key.
● Which of the following are the Pre-boot system diagnostics? (Select 2)
Answer: SupportAssist | On-board Diagnostics & ePSA
● You replaced the system board of a Latitude 7530. Which method can
you use to enter the laptop's service tag? Answer: Input the service tag
in the Service Menu (SMMM).
● How should the technicians handle the PCBs while dismantling or
repackaging them? Answer: From the edges/sides only without touching
any other area.
● For Vostro 5890, under which option of the BIOS Setup Utility can
one find the 'BIOS Recovery from Hard Drive' option? Answer: Update,
Recovery
, ● You are at the customer's place to service XPS 9315 system board.
Which digit represents the series of the laptop in the model's name?
Answer: 9
● Which of the following statements are true about Latitude Self-Heal
recovery? (Select 3) Answer: 1-Self-heal can be used to recover from a
no POST / no Power / no Video situation.
2-Self-heal can only be initiated when the coin cell battery & primary
battery are not connected to the system.
3-When self-heal is triggered, system will auto power-on with a blank
screen, reboots a couple of times (watch for the LED lights, Power, Wi-
Fi, HDD Etc....
● Customer's desktop (OptiPlex 5490 AIO) is flashing a 3,3 LED error
code during the service call. Which section under the service manual
will help you get the information about the Diagnostic LED behavior?
Answer: Troubleshooting
● BIOS Recovery from Hard Drive option can be disabled in
____________. Answer: BIOS
● You are fixing a computer running on Windows 10 or later and it is not
booting. Which BIOS settings will you change? (Select 2) Answer:
Change Boot Mode to UEFI
