TIPS CERTIFICATION EXAMS SCRIPT QUESTIONS AND
SOLUTIONS 2025/2026 ALL GRADED A+
✔✔Reasonable efforts cannot guarantee that you will not be held responsible if you
serve illegally but... - ✔✔They reduce the likelihood that you will serve alcohol illegally
and create a case for court.
✔✔Examples of reasonable efforts include - ✔✔-check id
-get trained in a responsible alcohol server course
-suggest food
-monitor guests
-refuse service
-ask questions
-call the police
-call a cab
-suggest non alcoholic drinks
-post signs
-... And more
✔✔The id must be current to be accepted... - ✔✔... An expired id is not acceptable even
if the date of birth indicates legal age
✔✔Commonly acceptable forms of id - ✔✔-drivers license
-state issues id card
-military id
-passport
-green card
✔✔3 steps to properly check an id - ✔✔-verify the information
-check for alterations
-establish id ownership
✔✔Signs of id alterations or tampering include - ✔✔-mismatched type
-cut, torn or frayed lamination
-unusual or missing information
-size variations
✔✔How do you prove the id belongs to the customer ? - ✔✔-ask questions about info
on the id the proper owner would be able to answer quickly. Such as "whats your
address?"
-ask a friend of the customer what his/her name is
-ask for a second form of id
✔✔Underage warning signs - ✔✔-seem nervous and move around frequently
-state that he is never carded because he is a friend of an employee
, -be in the restroom when the group orders
-order an unusual drink (like a shot of rum without the coke)
-come to the bar to order drinks for a table
-get upset when asked for an ID
✔✔How do you determine a BAC level? - ✔✔-blood
-urine
-breathalyzer
-YOU CANNOT DETERMINE A BAC LEVEL BY SIMPLY LOOKING AT A PERSON
-Never the bartenders responsible to determine
✔✔As a server of alcohol you are required to determine... - ✔✔Visible intoxication but
NOT BAC levels
✔✔What events should be included in an incident log book - ✔✔-any time you have cut
off a guest
-any incident that involves the possibility of or actual violence
-any time you have to call for assistance
-any case where you have to refuse service to a guest who had just arrived at your
establishment
-no events today
✔✔Good incident report forms include - ✔✔-name/description of the guest
-date and time of incident
-description of the incident
-reasonable efforts and intervention strategies used
-witnesses to the incident
-employees and managers on duty during the incident
✔✔Behavioral cues include what four categories - ✔✔1) lowered inhibitions
2) impaired judgement
3) slowed reactions
4) loss of coordination
✔✔Examples of behavior that suggest lowered inhibitions ... - ✔✔-mood swings
-over confidence
-boisterousness or extreme loudness
-risk taking or other out of character displays
✔✔Impaired judgement - ✔✔-one does something they wouldn't normally do that are
also inappropriate...
-using foul language
-telling off-color jokes
-annoying other people
SOLUTIONS 2025/2026 ALL GRADED A+
✔✔Reasonable efforts cannot guarantee that you will not be held responsible if you
serve illegally but... - ✔✔They reduce the likelihood that you will serve alcohol illegally
and create a case for court.
✔✔Examples of reasonable efforts include - ✔✔-check id
-get trained in a responsible alcohol server course
-suggest food
-monitor guests
-refuse service
-ask questions
-call the police
-call a cab
-suggest non alcoholic drinks
-post signs
-... And more
✔✔The id must be current to be accepted... - ✔✔... An expired id is not acceptable even
if the date of birth indicates legal age
✔✔Commonly acceptable forms of id - ✔✔-drivers license
-state issues id card
-military id
-passport
-green card
✔✔3 steps to properly check an id - ✔✔-verify the information
-check for alterations
-establish id ownership
✔✔Signs of id alterations or tampering include - ✔✔-mismatched type
-cut, torn or frayed lamination
-unusual or missing information
-size variations
✔✔How do you prove the id belongs to the customer ? - ✔✔-ask questions about info
on the id the proper owner would be able to answer quickly. Such as "whats your
address?"
-ask a friend of the customer what his/her name is
-ask for a second form of id
✔✔Underage warning signs - ✔✔-seem nervous and move around frequently
-state that he is never carded because he is a friend of an employee
, -be in the restroom when the group orders
-order an unusual drink (like a shot of rum without the coke)
-come to the bar to order drinks for a table
-get upset when asked for an ID
✔✔How do you determine a BAC level? - ✔✔-blood
-urine
-breathalyzer
-YOU CANNOT DETERMINE A BAC LEVEL BY SIMPLY LOOKING AT A PERSON
-Never the bartenders responsible to determine
✔✔As a server of alcohol you are required to determine... - ✔✔Visible intoxication but
NOT BAC levels
✔✔What events should be included in an incident log book - ✔✔-any time you have cut
off a guest
-any incident that involves the possibility of or actual violence
-any time you have to call for assistance
-any case where you have to refuse service to a guest who had just arrived at your
establishment
-no events today
✔✔Good incident report forms include - ✔✔-name/description of the guest
-date and time of incident
-description of the incident
-reasonable efforts and intervention strategies used
-witnesses to the incident
-employees and managers on duty during the incident
✔✔Behavioral cues include what four categories - ✔✔1) lowered inhibitions
2) impaired judgement
3) slowed reactions
4) loss of coordination
✔✔Examples of behavior that suggest lowered inhibitions ... - ✔✔-mood swings
-over confidence
-boisterousness or extreme loudness
-risk taking or other out of character displays
✔✔Impaired judgement - ✔✔-one does something they wouldn't normally do that are
also inappropriate...
-using foul language
-telling off-color jokes
-annoying other people
