CRCR Certification Actual Exam
Questions and Correct Answers 2025
T/F Consents are signed as part of the post-service
process - ✔✔ANSWER ✔✔-False
T/F Patient service costs are calculated in the pre-
serviceprocess for scheduled patients - ✔✔ANSWER
✔✔-True
T/F The patient is scheduled and registered for
service is a time-of-service activity - ✔✔ANSWER
✔✔-False
,T/F The patient account is monitored for payment is
a time-of-service activity - ✔✔ANSWER ✔✔-False
T/F Case management and discharge planning
services are a post-service activity - ✔✔ANSWER
✔✔-False
T/F Sending the bill electronically to the health plan
is a time-of-service activity - ✔✔ANSWER ✔✔-False
Revenue Cycle Initiatives - ✔✔ANSWER ✔✔-
Healthcare Dollars & Sense:pt financial comm. best
practices, best practices for price transparency,
medical accounts resolution
PFC Best Practices - ✔✔ANSWER ✔✔-6
areas:Annual staff training, training program topics,
process observation, executive level metrics
,reporting, technology verification, feedback and
response
Where individuals and small businesses can
compare and purchase qualified health benefit
plans - ✔✔ANSWER ✔✔-Health Insurance
Marketplace/Health Insurance exchange
Medical Debt Task Force - ✔✔ANSWER ✔✔-
developed a best practice workflow that builds off
of HFMA's previous patient friendly billingwork and
spansthe patient-centric revenue cycle.
The following statements describe best practices
established by the Medical Debt Task Force -
✔✔ANSWER ✔✔-Educate patients, coordinate to
avoid duplicate patient contacts, be consistent in
key aspects of account resolution, follow best
practices for communication
, Hospital Consumer Assessment of Healthcare
Providers and Systems (HCAHPS) - ✔✔ANSWER
✔✔-standardized method for evaluating patients'
perspective on hospital care
Hard Costs - ✔✔ANSWER ✔✔-loss of future
revenue
Soft Costs - ✔✔ANSWER ✔✔-customer's passing on
information about their negative experience to
potential patients or through social media channels
Post Acute Services - ✔✔ANSWER ✔✔-include
skilled nursing , home health, durable medical
equipment, hospice, and assisted living
Skilled Nursing Facility (SNF) - ✔✔ANSWER ✔✔-
institution (skilled nursing home/rehabilitation
Questions and Correct Answers 2025
T/F Consents are signed as part of the post-service
process - ✔✔ANSWER ✔✔-False
T/F Patient service costs are calculated in the pre-
serviceprocess for scheduled patients - ✔✔ANSWER
✔✔-True
T/F The patient is scheduled and registered for
service is a time-of-service activity - ✔✔ANSWER
✔✔-False
,T/F The patient account is monitored for payment is
a time-of-service activity - ✔✔ANSWER ✔✔-False
T/F Case management and discharge planning
services are a post-service activity - ✔✔ANSWER
✔✔-False
T/F Sending the bill electronically to the health plan
is a time-of-service activity - ✔✔ANSWER ✔✔-False
Revenue Cycle Initiatives - ✔✔ANSWER ✔✔-
Healthcare Dollars & Sense:pt financial comm. best
practices, best practices for price transparency,
medical accounts resolution
PFC Best Practices - ✔✔ANSWER ✔✔-6
areas:Annual staff training, training program topics,
process observation, executive level metrics
,reporting, technology verification, feedback and
response
Where individuals and small businesses can
compare and purchase qualified health benefit
plans - ✔✔ANSWER ✔✔-Health Insurance
Marketplace/Health Insurance exchange
Medical Debt Task Force - ✔✔ANSWER ✔✔-
developed a best practice workflow that builds off
of HFMA's previous patient friendly billingwork and
spansthe patient-centric revenue cycle.
The following statements describe best practices
established by the Medical Debt Task Force -
✔✔ANSWER ✔✔-Educate patients, coordinate to
avoid duplicate patient contacts, be consistent in
key aspects of account resolution, follow best
practices for communication
, Hospital Consumer Assessment of Healthcare
Providers and Systems (HCAHPS) - ✔✔ANSWER
✔✔-standardized method for evaluating patients'
perspective on hospital care
Hard Costs - ✔✔ANSWER ✔✔-loss of future
revenue
Soft Costs - ✔✔ANSWER ✔✔-customer's passing on
information about their negative experience to
potential patients or through social media channels
Post Acute Services - ✔✔ANSWER ✔✔-include
skilled nursing , home health, durable medical
equipment, hospice, and assisted living
Skilled Nursing Facility (SNF) - ✔✔ANSWER ✔✔-
institution (skilled nursing home/rehabilitation
