Business Communications Test 3 Questions and Answers Already Passed Latest Update

What should be placed in the subject line of an email? - Answers an expected action Even colleagues who know each other well often misinterpret humor and sarcasm in digital communications. - Answers True Email is a form of synchronous communication, because the individuals involved can pay attention to and respond to communications at a time of their choosing. - Answers False Which person is demonstrating the neutrality effect? - Answers Samantha writes an email in which she intends to express a positive emotion, but readers decode it as neutral. Roberto likes to have the option of drafting, editing, and rehearsing his message before he delivers it. Which aspect of communication does he value? - Answers planning Which guideline for phone conversations with business colleagues is most helpful? - Answers Make sure that the conversation time is balanced between both parties. One possible negative effect of texting and other forms of instant messaging is - Answers the brevity of messages can make them sound unfeeling. It is a good idea to practice with communications technology before initiating a video call. - Answers True What is inbox zero? - Answers a strategy of taking immediate action on every email to keep the inbox empty Which channel is typically used for short, one-to-one or one-to-many messages and is ideal for quick announcements and confirmation of plans? - Answers Texting Three components are central in setting expectations for those you manage: describing responsibilities, providing deadlines, and discussing coordination. - Answers True When conducting a FAIR test on a routine message, the most important aspect to consider is accuracy. - Answers True When making requests, ________ goes a long way in maintaining goodwill. - Answers showing respect for the recipient's time A successful professional should use an apology only as a last resort. - Answers false Read the email that Lisa sent to her supervisor below. Then choose the answer that best explains what is wrong with the message. SUBJECT: Praise for our intern's work Joni, I just wanted to let you know that Bryce is doing exceptional work as an intern. I'm really happy with his effort. - Answers The email is too general to tell Joni anything about Bryce's performance. Which step is most important in planning routine messages? - Answers message structuring To show your sincerity in an appreciation message, you should - Answers focus exclusively on the recipient Which element is usually found in a set of directions but not in a set of expectations? - Answers step by step instructions Many employees ignore announcements because announcements - Answers are broadcast to a large number of employees Korrine manages a team of graphic designers. She distributes a document with details on each of the tasks for an upcoming project, which are then assigned to a specific member of her team. Which of the three components of setting expectations does this accomplish? - Answers describing responsibilities Which statement accurately describes persuasion in the post-trust era? - Answers In the post-trust era, persuasion is becoming increasingly difficult.