and CORRECT Answers
1. HEART stands for Howdy
Engage
Arrive
Respond
Thank You
2. H-Howdy 15-45 seconds
Friendly, energetic, fun
3. E-Engage 2-3 Minutes
Knowledgeable, passionate, care/concern
4. A-Arrive Proud, present, attentive
5. How long do you 6-8 minutes
have to deliver
apps?
6. How long do you 5 min
have to deliver
salads?
7. How long do you 12-15 min
have to deliver
entrees?
8. R-Respond Kind, courteous, respectful
9. T-Thank You 5 Minutes
Genuine, memorable, grateful
10. Kent's Top 10 1. knowledgable servers
2. sense of fun (smiles)
, 3. urgency on greetings, drinks and food
2/9